Stayed at Hotel for one night on business on 14/2/12, and was hardly the Valentine's night to remember. My company always puts us up in this hotel group, but had 2 nights before in a Crone Plaza, which I knew was in a different league from an Express.
The bad points - THE FOOD. Garlic Mushroom for starters (very good), but then ruined by a Mixed Grill where I ordered Medium Rare Steak. Steak was cooked rare (no problem with that), but so were the sausages, which were uncooked in the middle, Also the "grilled" tomato was so hard, it was like having an orange in your mouth. It tasted, cold, rock hard and smellt disgusting. This was the first meal I have ever sent back in 10 years. The receptionist was very apologetic and the chef recooked it, but it came back with the steak overdone, and 2 new sausages also totally raw in the middle. How a chef cannot take the time to check food after a complaint amazes me.
The following morning we had the Express scrambled egg and sausage feast. I went down at 6-50 for breakfast, and the scrambled eggs were like cardboard already! All hard, lumpy and indeible. Still, the sausages were cooked! HI Express advertises "sausages or bacon" with your eggs, but I have never seen bacon at any Express I have stayed at as cheap sausages are so much more economical.
Good points. Reception staff were excellent in dealing with this, and I was not charged for anything. Was asked to give email address to Gm so she could email me about it, which shows that their customer care is good overall. Room was very comfortable and no reailway noise in my room, despite being 20 yards from the track.
I would go back, but it would take a lot to make me eat there again!
- Official Description (provided by the hotel):
- The Holiday Inn Express Slough is a superbly located Business and Leisure Hotel situated in the heart of the Town Centre. Situated close to the Railway Station with its links to the West Country and London Paddington to the East, amongst hotels in Slough the Holiday Inn Express Slough can easily claim to be the best Business Hotel. The Holiday Inn Express Slough is a 142 bedroom superbly fitted hotel with 6 state-of-the-art Conference suites which are located on top of the 8 storey building. Each bedroom boasts advanced IPTV system with a full range of interactive services from Pay-Per-View movies to Web Radio, comfort cooling and data ports for fast internet access. Considering most Slough Hotels, these amenities are above and beyond the excellent amenities you would expect from the Award Winning Express by Holiday Inn Brand designed simply to make your Business or Leisure stay just perfect. ... more less
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- Also Known As:
- Holiday Inn Express Slough Hotel Slough
- Holiday Inn Slough
- Slough Holiday Inn