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“Excellent stay for business” 5 of 5 bubbles
Review of Holiday Inn Express London - Heathrow T5

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Holiday Inn Express London - Heathrow T5
Ranked #8 of 21 Hotels in Slough
Gloucester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent stay for business”
5 of 5 bubbles Reviewed 22 February 2012

I don't usually write reviews but i stay in a lot of hotels due to my job and i just felt i had to write a review after having such a good stay. I stayed here with my partner whilst on a short business trip and I have to say the stay was faultless. Yes, it's not in great area but it was a perfect location for my needs as it is near the motorway and has frequent buses to heathrow airport. The room was lovely, great shower and pillows, and the whole hotel had a very calm and quiet atmosphere which was what I needed. The staff were friendly and helpful without being intrusive and everything was very clean. Overall great value for money.

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Boris1-and-Doris1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI_Express_T5, Manager at Holiday Inn Express London - Heathrow T5, responded to this review, 12 April 2012
Thank you so much for taking the time to give us your very valued feedback following your stay with us.

I am delighted that you had a relaxing stay at Holiday Inn Express London-Heathrow T5 and that we ticked the right boxes in terms of Hotel location, accessibility, rooms, amenities, value for money & above all service quality.

We very much hope to be able to welcome you back again very soon.

Best Regards,
Najeeb Kurungottu
Operations Manager - F&B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (319)
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English first
West Sussex, United Kingdom
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 22 February 2012

A new hotel that is very good value. Rooms are larger than the Ibis and Sheraton, huge shower and very quiet. We received a friendly greeting and check in was quick and efficient. We opted for the extra 10 pounds to receive 24hrs wifi and car parking, but they offer many other services. We checked out early so didn't try breakfast but it looked fresh with a good selection.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI_Express_T5, Manager at Holiday Inn Express London - Heathrow T5, responded to this review, 12 April 2012
Thank you for taking the time and sharing your experience on TripAdvisor.

It is particularly warming to receive an evaluation like yours and we are indeed delighted that you liked the hotel rooms, amenities, package deals, value for money as well as the hospitality of our staff.

We do appreciate the time you have taken to share your feedback. I look forward to welcoming you back to the Holiday Inn Express London-Heathrow T5 in the near future.

Best Regards,
Najeeb Kurungottu
Operations Manager - F&B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
50 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 21 February 2012

As others have stated it's not near terminal 5.
It is a clean and modern hotel and if you have transport its a lot cheaper than staying at heathrow.
The "hotel hoppa" bus service is avaliable to Heathrow but you do have to pay each way per person.
My room was very clean and the bed comfortable.
There is a Marks & Spencer mini store in the petrol station opposite which is good for food & drinks.
The cooked breakfast is mediocre.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank pip268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI_Express_T5, Manager at Holiday Inn Express London - Heathrow T5, responded to this review, 12 April 2012
Thank you for taking the time and sharing your comments about the Holiday Inn Express London-Heathrow T5 on TripAdvisor.

I am delighted that you had an overall enjoyable stay with us.

Thank you for staying with Holiday Inn Express London-Heathrow T5 & we look forward to welcoming you back in the near future.

Kind Regards,
Najeeb Kurungottu
Operations Manager - F&B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norfolk
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 21 February 2012

Pros - The hotel seems pretty new, to the point that even the carpet smelt new. The staff were very friendly and the decor spotless. The room itself was not large, but acceptable. The bedding was clean and the bathroom was lovely with what looked to be a very inviting large sized shower, once again spotless with soft white towels.
For the price I was very impressed as breakfast was included which had everything you could hope to find available.Parking was £7.50 on top of the room price but once again no complaints as the car park was well lit and at the back of the hotel.
Cons - Everything was perfect until we came to having our wonderful shower. The water was hot but it was my daughter who mentioned that it was not up to much. The pressure was pretty feeble and it did not live up to what we had expected from looking at it. My daughter actually said that as it looked so nice she had expected the shower to be good but was instead disappointed - expectations were set high by the decor. The shower was not bad, just that there was little water pressure, so a bit disappointing. The shower and sink had lovely soaps and body washes in the bathroom - refillable and not ones to take home with you :-)
The other thing I noticed myself was that the bed was not the best quality - once again, not bad but just not a good quality mattress. I slept perfectly well, but could tell the difference in the quality if the mattress and pillows between the Express and a higher priced hotel. The sofa bed had been made up but was not really very comfy and when I knelt on it to shut the curtains I felt the very obvious wire in the springs. My daughter chose to sleep in the bed with me rather than have her own because of this.
Despite this though - I would definitely stay again as the price paid was so reasonable and with such new decor it is a pleasure to stay in.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LAMA1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI_Express_T5, Manager at Holiday Inn Express London - Heathrow T5, responded to this review, 12 April 2012
Thank you for sharing your comments with us. I was pleased to learn that you enjoyed our breakfast, room decor , room cleanliness & most importantly the service of our staff. Please accept my apologies for the inconvenience with the shower which has been fixed now.

All your comments were shared with the team & it has been a pleasure to know that our efforts are so much appreciated.

We look forward to welcome you back again in the near future.

Best Regards,
Najeeb Kurungottu
Operations Manager - F&B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 21 February 2012

First of all i will add i am not one for writing bad reviews but im afraid this was well deserved and if it wasnt for the fact i had got this at a very last minute.com rate then i would have only rated it as Poor. Booking in was simple and the hotel and room was clean and modern thats about it. The mattress was cheap and very uncomfortable so we had a terrible nights sleep, food and drink within hotel was expensive and parking a total rip off as you have to pay £7+ to park your car over night, with regards to parking if you are leaving your car close to terminal 5 give yourself about 10-15 minutes from the hotel its not exactly right around the corner, by bus i believe the hotel charges you from the hotel to aiport so look into before booking as some hotels do not charge. Last but not least i asked for an early morning call as our flight was at 6am and received nothing so good job we set our own alarms otherwise we would have missed our flight, when mentioning this to the receptionist all i received in reply was a scrunch of the shoulders and a lack luster sorry. Word of advice there are much better hotels at Heathrow which do great deals search about before you make your mind up.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Oldham5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI_Express_T5, Manager at Holiday Inn Express London - Heathrow T5, responded to this review, 12 April 2012
Thank you for posting a Tripadvisor review following your stay at Holiday Inn Express London-Heathrow T5.

I was sorry to learn the experience failed to meet your expectations and our usual standards. Please rest assured that your comments have been shared with the team as we take all the positive and negative comments we receive very seriously.

Should you decide to stay with us again I am confident you will receive the same positive experience that many guests staying with us enjoy.

Meanwhile, we are keen to dispel any negative impressions that you have of our hotel - please may we request you to contact me at: n.kurungottu@hiexheathrowt5.co.uk. We look forward to hearing from you.

Kind Regards,
Najeeb Kurungottu
Operations Manager - F&B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London - Heathrow T5

Property: Holiday Inn Express London - Heathrow T5
Address: London Road, Slough SL3 8QB, England
Phone Number:
Region: United Kingdom > England > Berkshire > Slough
Amenities:
Business Centre with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#5 Business Hotel in Slough
#6 Family Hotel in Slough
Price Range (Based on Average Rates): €
Hotel Class:3 star — Holiday Inn Express London - Heathrow T5 3*
Number of rooms: 300
Official Description (provided by the hotel):
Our Heathrow terminal 5 hotel is ideally located close to the major motorways - M4, M25, M40 - providing easy access from all directions. The Holiday Inn Express London Heathrow T5 is well positioned for touring the local tourist attractions such as Windsor and its historic Castle, Henley and the theme parks at Legoland and Thorpe Park. For sporting or concert enthusiasts, Twickenham Rugby Stadium and the Wembley Stadium and Wembley Arena are within easy reach. The Holiday Inn Express London Heathrow is just 4 miles from terminal 5 and the official shuttle service operates regularly to\from the terminal 5. (Tickets £4.50 For adults. One child aged 5 years to 15 years can travel free with every fare paying adult. Travel is free for children aged under 5 years.) The hotel near Windsor (and Slough) has 300 en-suite bedrooms, a choice of dining options including air conditioned guest lounge\bar. Onsite parking available (charge applies) and throughout the hotel there's wireless internet access (free). ... more   less 
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Also Known As:
Holiday Inn Express London-Heathrow t5 Hotel Slough

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