We stayed here (for our son's wedding) during the easing of lockdown as part of the coronavirus. Hotels had only been re-opened for 3 weeks and we expected disruption, inconvenience and change. We didn't expect beds that smelt musty. We stripped the bedding in both rooms the following morning and the hotel willingly re-made the beds for us. No more problem.
We hadn't realised that the inclusive breakfast wasn't being served, but was being delivered to the rooms, that's understandable. It was sad though that this experience, rather than being as good as they could have made it, was as minimal as they could get away with (turns out this was particularly because our rate included breakfast, others seemed to have better choices.) Instant coffee, past best before milk capsules, soggy paninis and sandwiches, tiny croissant or muffin (not both!!!) If we had realised we would have gone to the local Harvester instead.
Just to make life even more annoying, our key cards stopped working about 10 times over our 3 day stay. Staff were polite and helpful, but this experience, has put us off Holiday Inn and we won't be using this one when we return for our son's wedding next year. In fact, it has made us want to avoid hotels altogether for now - not what the chain or the industry needs in these difficult days.More