When looking for a hotel in Ipswich, the Holiday Inn Ipswich was cheaper than this hotel, however I chose this one as they had king rooms and it looked nicer. This was a mistake.

Upon arrival we checked into our room which we discovered that our bed was not the king bed I had paid for, the staff had pushed 2 single beds together. We didn’t want to complain so we ignored it but trying to get in bed it was utterly impossible to sleep. The man on reception seemed disinterested but moved us to a room with a double bed saying all the kings were full.

Due to the current COVID-19 situation the hotel were understandably not serving breakfast as a buffet, instead you had to fill in a for, and they would bring it to your room. There were not many options for food, disappointing at £10. I ordered cornflakes as it lacked any of the normal hot food (except bacon and sausage baps) and a chocolate muffin. Upon opening the muffin they had sent blueberry instead and it was the same as the mini muffins you can buy in packs of 20 from any supermarket. Did not feel worth paying for at all.

Walls between rooms were very thin, but this did provide us entertainment as the couple next door seemed to be having an argument worthy of a soap opera. But I can see how this lack of peace and quiet could bother most people.

Be warned the rooms have no A/C and the fans provided only produce noise. As per normal holiday inn standard, windows only open 2 inches

Over all the staff in general were nice enough and still pleasant despite how weird everything must be right now, but the hotel was definitely lacking in things

I stay regularly at many H/inns around the country for business and because of this I thought I’d get away with my wife for a relaxing weekend. However, this hotel is not up to HInn normal standard. Whist I appreciate this is an older hotel there are many points that disappointed me. Firstly, check in was slow and not particularly friendly- not a real problem. However after returning from an evening meal I stopped at reception to find out if there was any tea/coffee making options for the room (nothing in room even though the COVID note said there would be) The gentleman on reception did not acknowledge we were standing in front of him and kept typing for some time, not even a ‘won’t be a minute sir’ would be nice? He then was not very pleasant and handed a bag with tea bags in and carried on working.
The Bed - the first night we both got into the bed and looked at each other “what’s that smell” ! Pulling back the covers the bed smelt of POO!!! (sorry). As it was so late we decided to take all the covers off and turn the mattress cover over and flip sheet around. It helped but it was still smelly.
Toilet paper - extremely thin and had hills in it all through the roll.
Hot room - one small fan not enough, and windows won’t open more than one inch due to safety.
Very well of and dated room
Not a very good sleep.