We loved our room the moment we entered. In fact, we enjoyed it so much that when we went back down to the lobby, we asked if we could extend our stay by a day. The bed was comfy, the shower was luxurious and there was ample space for storing our luggage and belongings. The rooms are equipped with smartTvs so you can cast whatever you normally watch, but you can also watch Norwegian, Swedish, or Danish TV if you're so inclined. The breakfast buffet is like walking into a Breakfast Theme park. You can choose between pancakes, bacon and eggs or a full English breakfast. Or you might prefer something lighter like fresh fruit, yogurt, müsli, or something more local, like smoked salmon and live pate. The bread is delicious and there are options for people with allergies and intolerances. Finally, the location of the hotel is superb. It is about a 15 minute walk from the train station and everything you need is near, including public transportation, shopping centers and pedestrian streets.

Actually a very good 3 star hotel. Exellent breakfast, far from the usual boring 3 star hotel breakfasts, they even had tomato jam! Calm and quiet breakfast area. Very nice, calm, positive and service minded staff - the receptionist even borrowed me her private iphone charger without hesitation! In a perfect world the beds would be as soft as the Scandic beds, but it is still more comfy than the expensive Britannia Hästens beds. Tasteful color palette in the room, nice bathroom. I was happy with my stay.

While checking in I asked for a room on a higher floor seen that the hotel is at the centre of Trondheim on a busy street. The receptionist claimed that all rooms were fully booked and were given a room right above the hall where a high school party was taking placed The hotel didn’t bother informing us beforehand or at least choose a more convenient room away from the noise despite knowing about the party. We only discovered the noise once we got to the room. When we went back to the reception to ask for another quieter room, the receptionist seemed very bothered by our request and after insisting on changing the room we ended up being downgraded being the “only” solution. For clarity, we only discovered we were downgraded later since the receptionist tried to sell it to us as a newly refurbished room not a downgrade. However, there was still noise although not as audible as before but we were assured the party will be wrapped up at 23:00 since it was a Thursday and that was the time agree with the organisers. Later than night, past 23:00, the party was still going on and louder than before. I had to call the receptionist twice before the hotel finally shut down the party (about 23:30). The following day was not better especially that we were still in the downgraded room and right above the bar. We tried again to have another room but in vain as it was a Friday and all rooms were full. Luckily this time, there was another receptionist who tried to help and managed to find a more suitable room on a higher floor for our last night and offered a gesture after she realised we were not given the room category we booked and actually were downgraded.
Other than this horrible experience, the hotel itself was not in top shape. Facilities have seen better times. Minimum amenities, not even a bath mat or slippers to stand on. We’ve seen three different rooms and couldn’t see the effect of any cleaning. We had to indicate the breakfast time due to “COVID consideration” but nobody seemed to follow any timeline and the breakfast area was always crowded. I wouldn’t recommend this place at all.