While checking in I asked for a room on a higher floor seen that the hotel is at the centre of Trondheim on a busy street. The receptionist claimed that all rooms were fully booked and were given a room right above the hall where a high school party was taking placed The hotel didn’t bother informing us beforehand or at least choose a more convenient room away from the noise despite knowing about the party. We only discovered the noise once we got to the room. When we went back to the reception to ask for another quieter room, the receptionist seemed very bothered by our request and after insisting on changing the room we ended up being downgraded being the “only” solution. For clarity, we only discovered we were downgraded later since the receptionist tried to sell it to us as a newly refurbished room not a downgrade. However, there was still noise although not as audible as before but we were assured the party will be wrapped up at 23:00 since it was a Thursday and that was the time agree with the organisers. Later than night, past 23:00, the party was still going on and louder than before. I had to call the receptionist twice before the hotel finally shut down the party (about 23:30). The following day was not better especially that we were still in the downgraded room and right above the bar. We tried again to have another room but in vain as it was a Friday and all rooms were full. Luckily this time, there was another receptionist who tried to help and managed to find a more suitable room on a higher floor for our last night and offered a gesture after she realised we were not given the room category we booked and actually were downgraded.
Other than this horrible experience, the hotel itself was not in top shape. Facilities have seen better times. Minimum amenities, not even a bath mat or slippers to stand on. We’ve seen three different rooms and couldn’t see the effect of any cleaning. We had to indicate the breakfast time due to “COVID consideration” but nobody seemed to follow any timeline and the breakfast area was always crowded. I wouldn’t recommend this place at all.

If you want to stay at a Central hotel thats not too expensive Prinsen is absolutely one of the better ones to og to. It is a Perfect location since the main HUB for buses has to stop straight outside. Its also a very short walk from the main attractions like the Nidarosdomen cathedral, the town square, restaurants, pubs, and shopping center.

The hotel is not really a 4star hotel as I was used to stay. Anyway, there is a very nice hotel, clean and very nice located. I really appreciate the free coffee and fruits from the lobby.
The reception staff are both very nice and eased my stay.