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Reviews (811)
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All reviewsdaily housekeepingfree wifirooms are smallno frillsnorthern lightsextra towelsgrand hotelwould stay here againheated floorsshort walkcleaned every daysister hotelloved this hotelunderfloor heatingclean towelslate checkrecommend staying here
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Reviewed 6 July 2017

We stayed here for about a week in November and it was great. Of the month that my wife and I traveled this was the friendliest hotel staff that we had met. The rooms are small, yes, but very nice. The bathrooms have heated floors which are awesome! And the lobby had board games and good seating for when we were waiting for the rain to stop one day. There is a market nearby as well.

  • Stayed: November 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Gino A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina L, Front Office Manager at Comfort Hotel Xpress Tromso, responded to this reviewResponded 11 July 2017

Hello Gino!

So glad to hear that you and your wife enjoyed the atmosphere in our hotel :)

Our modern hotel standard is great, but not nearly as great as our awesome staff that is genuinely happy to make your experience as good as possible.

Hope to have you back sometime, you should visit in the summertime as well!

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Reviewed 4 July 2017

Our stay in Comfort Hotel Xpress Tromso was nice in overall and we enjoyed our stay. We had earlier check-in at the desk and the charge for that was 100 NOK (around 10 EUR) which was really convenient and rather cheap option as we arrived already around 8 in the morning. Our room was spacious enough for too with good bathroom with shower and towels. The view thought wasn't that nice as the window was facing backyard and we kept our curtains closed during the whole stay. Staff was friendly and all of them who we met, spoke good English.

This hotel does not have daily cleaning or room service which was totally fine for us as we stayed only for two nights and there are several cafes and restaurants close by. They also served some smaller breakfast combos at the lobby for them who wanted to grab the breakfast in the hotel or have as a take away. Lobby area and hotel in general was really clean and modern with lots of seating areas on the ground floor next to reception. We did our check out by using their express check out counters with iPads and the process was easy and quick.

This is a good option for shorter stay for those people who can manage without having all the five star hotel services and are more or less independent travelers. We came by car and used near by parking hall (which seemed to be somehow expensive option) but there are also several parking places on the streets (free or charge after 5pm until 8am) and bigger parking lots.

  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Simontsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina L, Front Office Manager at Comfort Hotel Xpress Tromso, responded to this reviewResponded 11 July 2017

Hi there travelers!

It is always cool to hear reviews like yours that really captures the essence of our concept - stripped down services, but with what you need!

Thanks so much for writing us this review and i hope you had a good time in our awesome little town :)

The Xpress Crew wish you welcome back any time!

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Reviewed 28 June 2017 via mobile

Excellent practical really friendly and helpful staff definite return the place is central access anywhere on foot
Perhaps tea and coffee making facilities should be introduced in the rooms the only thing I missed the coffee in reception is good however
See you again Tromso

Stayed: June 2017, travelled with friends
Thank Alex A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina L, Front Office Manager at Comfort Hotel Xpress Tromso, responded to this reviewResponded 3 July 2017

Hello Alex,

Thank you for taking your time with this feedback, it mean a lot to us in our daily work at the hotel.

Hope you had a great time in Tromsø, and that we get to welcome you back at a later occasion.

All the best :)

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Reviewed 21 June 2017

I just recently stayed at this hotel when in tromso. The hotel is centrally located and the bed was incredible comfortable. The best part of this hotel is the people working there, so upbeat and helpful. The whole place just has a great vibe.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank mymx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina L, Front Office Manager at Comfort Hotel Xpress Tromso, responded to this reviewResponded 23 June 2017

Hello Traveler!

So great of you to leave us this review!

The crew working at the hotel is our MVP's, and they are what makes the vibe of this place so awesome ;)
Glad to hear that you enjoyed our concept, and not the least our comfy beds!
Thanks for visiting and welcome back :)

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Reviewed 21 June 2017

The first impression is good: modern technologies, self check-in and check-out, interesting design.
But than you get the room on the first floor. With a view on some place's scrapyard with all those trash bins and people coming in to piss in a corner and garbage trucks any time of a day. That's a nice reason you'll never want to open the curtains.
There was also a sticky spot near the bed and the smell of beer when we checked-in. And cleaning service every 4th night only. So I guess they just do not clean between guests. Every 4th night only.

Location is good though. Comfy bed, good shower. No breakfast, no parking, nothing is free there.
Loved Troms, but will stay somewhere else the next time.

Room Tip: Do not stay on the first floor.
  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Irina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina L, Front Office Manager at Comfort Hotel Xpress Tromso, responded to this reviewResponded 23 June 2017

Hello Traveler!
We are sorry to hear that you experienced that the room you checked in to was not properly cleaned. It is true that for guests staying for several day we only clean the rooms every 4th day. We always clean rooms between guests so this might have been a situation where the cleaning was not up to par and we will of course follow up on that. I can tell that you were not satisfied with the view from your room, although we do have rooms that have views on the top floor this has to be booked in advance.
Our concept at Xpress is that we have removed some service segments for us to be able to keep our room rates as low as possible. It is true that nothing is free, but our room rates are also much lower than the standard rates in Tromsø, mainly because we have cut out some included services. Although you can always get these for a small extra charge. This is so that our room rates can stay as low as possible, and the guest can decide themselves what they want to pay for during their stay.
I am glad that you enjoyed our city and sorry that our concept did not fit your needs. You are still welcome back to Tromsø anytime :)

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