I stayed here just one night during the Midnight Sun Marathon weekend, and I got a taste of the staff's excellent customer service. From the moment I checked in, the gentleman at the front desk was super helpful. I'd been given a nice enough (single) room with great views, but I pointed out that my booking was for a double room for single occupancy. I'd requested an upper storey room when booking, so the upper storey single room was the hotel's attempt to honour my request. Anyway, I was quickly moved to a double room on another floor without a hassle. ALL the other staff I came in contact with were very pleasant and helpful, including breakfast staff.
The room was lovely & quiet, with a super comfortable bed and pillows. Everything was very clean. Minor negatives were having a not so modern shower with a shower curtain - it really wasn't that bad, more a preference thing for me - I don't like shower curtains! There was also some hair on the draining hole of the shower. No tea/coffee making facilities in the room, but there's unlimited tea/coffee for hotel residents in the lounge area. If I come back to Tromsø I'll definitely stay here again. Highly recommended.
Location is very central & within walking distance of the usual touristy bits. Getting to & from the airport is very easy. I took the local bus option (bus 40), about 15mins ride from the airport - it stops down the road from the hotel - approx 6-8mins walk.
- Official Description (provided by the hotel):
- The Rica Grand Hotel enjoys a central location right on Tromso’s main street, closest to the best shopping, the most tasty restaurants, the most overpopulated cafes and the wettest waterholes. The Rica Grand Hotel is your best starting point for visiting Tromso and its colourful inhabitants. ... more less
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