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Reviews (213)
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4 - 9 of 213 reviews
Reviewed 18 February 2016

- Quite cheap and modest hotel with fine location (with the tram you can reach close to Rathaus, or take a tram for 2 stations and then metro to West Bahnhof)
- Rooms are big, with comfortable beds, heating system was very good during winter

- The guy at the reception was very rude and impolite
- Rooms and are not clean enough, neither toilet; no shower gel, shampoo, fridge or hairdryer
- There is no 24h reception
- You have to pay 14 EUR for secure parking which closes at 9PM

  • Stayed: February 2016, travelled with friends
    • Value
    • Location
    • Service
Thank Jelena L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2015 via mobile

Sheets and towels were clean. But light in room was poor and orange. Wifi not good all the time. Walls in bathroom are painted in orange color and dirty. Not so bad. Not so cheap in this time of a year. Advent in Vienna costs. Daily parking in hotel 14€...

Stayed: December 2015, travelled with friends
1  Thank Ivana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2015

First of all you should know we did not spend a night in this hostel rather than hotel. That however was all due to the great customer service it has to offer. In our case we tried booking through booking.com which had initially asked for our credit card saying it won't charge it only to have the hotel try and charge it anyways. As we were traveling with cash it was denied and we were informed our reservation had been canceled. I quickly wrote them back saying that we are literally 5 minutes away and that we will be paying cash to what we received no response. However when we came to the reception, if you can call a dark room with a totally uninterested lady behind 5 pc monitors, that same lady laughed at us for having our card denied even after I explained it was never intended to be charged and that we would cover the full amount in cash. She started blaming us for a huge mess instead of trying to do her job and get us a room. Her condescending attitude and the whole vibe of the hotel made us do a 180 and walk straight out. Thankfully we found another place where the staff was great and the service and rooms were up to par with what you might expect out of a hotel.

  • Stayed: August 2015, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Gorazd M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2015 via mobile

Good place, clean, quite big room, nice personel, great localisation but bathroom was very cold in winter. Lack of lift was a disadvantage too.
If you are looking for quite cheap place in the city center then this place minut be a good choice.

Stayed: July 2015, travelled as a couple
Thank GiggPudd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2015

From the minute we walked in, the staff was argumentative and extremely rude. They certainly need lessons in hospitality and customer service. They kept saying that their computer system was down and they could do nothing however they managed to quickly make the room charges to my credit card even with the downed computer. The room was at the top of 3 long flights of stairs with no elevator or offer of help with our luggage. There was some sort of water leaking all over the stairs and when we notified reception that the stairs were wet and slippery, rather than cleaning it up they started yelling and accusing us of trying to cause trouble. The room was not clean and there was an electrical conduit hanging on the wall being kept in place by what I assume was live electrical wires. Bring your own shampoo as the only thing provided was a nearly empty bottle of hand soap. The water closet also had exposed wiring with an attempt to cover it with a piece of plastic, it seemed unsafe. We were booked in for 2 nights but we wanted to cancel as soon as we saw the room but they informed us that since we checked in they were going to charge us for the first night no matter what we did. We have travelled all over the world and have stayed at a lot of hotels even in third world countries but hands down this was the worst hotel we have ever stayed at.

Room Tip: Noisy, not friendly and not clean
  • Stayed: April 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Jasmine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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