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“A taste of luxury and pampering”

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The Ritz-Carlton, Vienna
Ranked #16 of 359 Hotels in Vienna
Certificate of Excellence
Reviewed 6 December 2017

A wonderful place to stay, nothing is too much trouble. The staff go out of their way to help and advise. They sort anything out in a flash. Everyone was so pleasant and kind and welcoming. The facilities are exceptional.

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank caroline_holl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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27 - 31 of 1,380 reviews

Reviewed 4 December 2017

Four days in this hotel which is well situated for sightseeing.
The room was comfortable with a good size bathroom.
Service from all staff was particularly friendly and efficient.
We want to particularly mention Atila , David, Christina and Florence who ensured that we had all we could wish for in the lounge and restaurant.
Atila, particularly, seemed to know instinctively what we needed to make our stay enjoyable.
A special thank you also to the concierge team for all they did for us.
One of the best hotel stays for some time.
Having said all that, and not wishing to take anything away from the Ritz Carlton, had I known in advance that the hotel is part of the Marriott Group (my wife made the booking as a surprise), I would not have gone there following a terrible experience in Rioja with no help or understanding from Marriott.
I will never go to a Marriott hotel again, but I would make an exception for the Ritz Carlton in Vienna - if they will let me back!

  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank GOG316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2017

An excellent welcome with really fantastic staff from arrival to departure, very swift and efficient room serve but the mobile/internet connection in room 622 was quite poor. Nice breakfast and good conference facilities.
Would definitely stay there again.

  • Stayed: November 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Stewart D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2017 via mobile

The Ritz Carlton in Vienna is truly world class! My husband book my birthday party for 7 people at their cafe by calling Jasmin on the phone from LA. They did not disappoint us. They decorated our table with Birthday trimmings and it was special. We went up to the rooftop to experience their Christmas Market and you will truly enjoy the view of Vienna while trying different delicacies like Wienerschnitzel and hot Red Wine. We had fun taking pictures with St Stephan Cathedral in the background. They also have an indoor patio- Cabin Style where you could hangout. Then we had dinner at the cafe on the ground floor. Their food is phenomenal (true to every Ritz Carlton). The best part is the Cheesecake that served as my birthday cake! I’ve never tasted the freshest cheesecake ever. Its the best in the world in my opinion! Hats off to the Sous Chef Franz Phicler who made it! He even came out to the dining and welcomed all of us. I truly recommend this hotel for celebrations and for a visit when you’re in Vienna. I commend the services of Jasmin and David including the bartender who made our great drinks for their topnotch service. We will be back in this hotel and we will tell all our family and friends to do the same. Thanks for the wonderful accomodation! You truly made my birthday very special.

Stayed: November 2017, travelled with friends
Thank ZrinaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2017

The Ritz Carlton provides high quality service from check-in throughout the entire stay. We used the concierge service making arrangements for orchestra tickets and transportation from the US. During our stay the concierge was very helpful with restaurants, sightseeing and general information. Check-in was professional and the staff took us to the room to show us the room amenities. All of our requests were met promptly with pleasantness; room service, housekeeping, the front desk. We enjoyed the morning breakfast at the hotel. The breakfast is not extensive but very sufficient with choices of meat, cheese, pastry and freshly prepared egg dishes. The staff in the restaurant for breakfast were exceptional. They greeted us by name, seated us and had coffee on our table immediately. We used the lobby lounge for an aperitif and conversation before dinner. Again the staff were warm, friendly and professional. We used the spa which was relaxing with knowledgeable staff.
Note: Not all rooms in this hotel have a good view. We chose a room upgrade over the view.
The location of this hotel is within walking distance of old Vienna, the Musikverein, and many parks. The service and quality of this hotel is very high. We would definitely use this hotel again.

Room Tip: Ask for a room with a view of the Ringstrasse
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  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Gregg V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Vienna

Address: Schubertring 5-7 | 1010 Vienna, Vienna 1010, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 359 Hotels in Vienna
Price Range: €265 - €478 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Vienna 5*
Number of rooms: 202
Official Description (provided by the hotel):
Located next to Stadtpark directly on the famous Ring Boulevard, The Ritz-Carlton, Vienna combines the charm of four historical buildings with stylish and modern interior design. Our luxury Vienna hotel's Club Lounge remains unique in the city and is specifically designed for the luxury seeking traveler. Guests can rejuvenate at The Ritz-Carlton Spa, a luxury urban retreat that combines Austrian know-how and products with international spa expertise in order to create holistic, memorable spa experiences. The Ritz-Carlton Spa features six elegantly appointed treatment suites, a Health Club, Fitness area, sauna, steam bath and relaxation area in separated ladies and gentlemen areas and 60-ft. long indoor pool with underwater music. The Atmosphere Rooftop Bar on the 8th floor became Vienna’s new hot-spot and has spectacular views over the city, whilst the Dstrikt Steakhouse offers the best selection of Austrian meats prepared on a “Josper” charcoal grill directly from farm-to-table. At the Melounge Lobby Lounge you can enjoy an incomparable, modern interpreted afternoon tea "Tea & The City" during the afternoons. ... more   less 
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