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Reviews (2,708)
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2,157
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All reviewsmuseum quartertea and cakematteo thunmodern artunique hotelapartment buildinghigh ceilingsjunior suitefirst floorwithin walking distanceliving roomsmoked salmonlounge areaperfect staybreakfast was excellentroom was largeperfect hotel
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Reviewed 12 December 2017

Stayed at the Altstadt on the recommendation of friends and we were not disappointed. Particularly enjoyed the quirky artwork and the fantastic breakfasts. Staff were very helpful. Would definately stay here again.

  • Stayed: November 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank Waveneyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Altstadt, Manager at Hotel Altstadt Vienna, responded to this reviewResponded 13 December 2017

Dear Waveneyman,

thank you very much for your feedback and thank you also to your friends who have recommended us to you!

Great that you have enjoyed our artsy surroundings and regional breakfasts in the cosy salon.

We are already looking forward to your next stay with us,
there is far more to explore at the Altstadt in terms of art and different rooms. :-)

Kind regards from Vienna,

Melanie Fraiss, Management

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Reviewed 12 December 2017

Great experience despite changing rooms due to construction noise, everything was great. The room we got in the second night and onwards was a jr suite with a lot of room and great decor. The dining room and the breakfast were very nice and warm. The staff at the reception was always helpful, great restaurant recommendations and extremely friendly. WIll come back.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank danielsN115DB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Altstadt, Manager at Hotel Altstadt Vienna, responded to this reviewResponded 13 December 2017

Dear danielsN115DB,

thank you very much for your wonderful feedback - especially the praise for our "flawless" staff is a great compliment and motivation for the whole team.

The temporary construction work only affects 3 of our 58 rooms due to size and construction style of the building, therefore I am really sorry that you had to experience inconveniences.
Wonderful to hear, that our team managed to offer you another room right away, which met your expectations.

We really hope to welcome you with us soon again and send kind regards from Vienna,

Melanie Fraiss, Management


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Reviewed 12 December 2017

outstanding decoration , generous delicious breakfast , lovely smart team : you truly feel at home
as it is still under renovation, we eagerly look forward to seeing this wonderful place fully completed with a welcoming entrance hall and nicely heated staircase.

  • Stayed: December 2017, travelled with family
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Review collected in partnership with this hotel
Thank csaurais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Altstadt, Manager at Hotel Altstadt Vienna, responded to this reviewResponded 13 December 2017

Dear csaurais,

thank you very much for your great feedback. We are really glad that our team could contribute to making your stay in Vienna unforgettable. A "home away from home" that is what we want to be for our guests.

The renovations of an apartment in our lovely patriciajn building, due to a new neighbor moving in, will be completed within the next days and our staircase is already perfectly heated. So, we would be happy to welcome you back any time soon :-)

Kind regards from Vienna,

Melanie Fraiss, Management

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Reviewed 9 December 2017

A few days in Vienna was all the better due to finding this wonderful hotel. Friendly staff help us find the sights we were interested in seeing and some of the best Christmas markets. Breakfast was amazing each day, it was a pleasure to stay here. It would be first on my list on our next trip to Vienna

  • Stayed: December 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Altstadt, Manager at Hotel Altstadt Vienna, responded to this reviewResponded 13 December 2017

Dear Brian P,

thank you very much, we are even more happy that you have found us :-) Great, that our staff could help you with locating sights and the best Christmas markets here in Vienna.

Hopefully your next trip will come soon,
we are looking forward to welcoming you again.

Kind regards,

Melanie Fraiss, Management

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Reviewed 9 December 2017

Just returned from a wonderful stay at Hotel Altstadt. The property is quirky with tons of warmth & character. Everything in this hotel feels unique. The staff are one of a kind and will go out of their way to make your stay a wonderful experience.
I stayed in a Junior Suite which was so comfortable, spacious and individually designed.
The breakfast was fresh and had a homemade feel which was a lovely way to start my day.
Always a pleasure to return in the evening to tea & cake followed by an evening drink by the fire in their lounge. Will definitely return.

  • Stayed: December 2017, travelled with family
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Review collected in partnership with this hotel
Thank lanternlighter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Altstadt, Manager at Hotel Altstadt Vienna, responded to this reviewResponded 13 December 2017

Dear lanternlighter,

thank you very much for your wonderful words, we are really happy that have enjoyed the warm atmosphere during your stay with us.
Especially the praise for our staff is a great motivation. We will of course forward this right away.

We are already looking forward to your next stay, our cosy salon is waiting for you with fresh, home-made cake and tea :-)

Kind regards from Vienna,

Melanie Fraiss, Management

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