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“A wonderful surprise”

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Hotel Altstadt Vienna
Ranked #6 of 359 Hotels in Vienna
Certificate of Excellence
Reviewed 14 December 2017

My husband surprised me with this break in your wonderful city. Everyone was extremely helpful and friendly and warm. We enjoyed coming back from our day to a much appreciated cup of tea and cake and and a warm fire.

  • Stayed: December 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank johnsK7337SU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Altstadt, Manager at Hotel Altstadt Vienna, responded to this reviewResponded 3 weeks ago

Dear johnsK7337SU,

thank you very much for your wonderful feedback.
It is great to hear that you have enjoyed you city break in Vienna so much,
and we are glad that we could be part of it.

We are already looking forward to your next visit,
tea and cake in the salon are waiting for you any time :-)

Kind regards from Vienna,

Melanie Fraiss, Management

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34 - 38 of 2,574 reviews

Reviewed 12 December 2017

Stayed at the Altstadt on the recommendation of friends and we were not disappointed. Particularly enjoyed the quirky artwork and the fantastic breakfasts. Staff were very helpful. Would definately stay here again.

  • Stayed: November 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank Waveneyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Altstadt, Manager at Hotel Altstadt Vienna, responded to this reviewResponded 13 December 2017

Dear Waveneyman,

thank you very much for your feedback and thank you also to your friends who have recommended us to you!

Great that you have enjoyed our artsy surroundings and regional breakfasts in the cosy salon.

We are already looking forward to your next stay with us,
there is far more to explore at the Altstadt in terms of art and different rooms. :-)

Kind regards from Vienna,

Melanie Fraiss, Management

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Reviewed 12 December 2017

Great experience despite changing rooms due to construction noise, everything was great. The room we got in the second night and onwards was a jr suite with a lot of room and great decor. The dining room and the breakfast were very nice and warm. The staff at the reception was always helpful, great restaurant recommendations and extremely friendly. WIll come back.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank danielsN115DB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Altstadt, Manager at Hotel Altstadt Vienna, responded to this reviewResponded 13 December 2017

Dear danielsN115DB,

thank you very much for your wonderful feedback - especially the praise for our "flawless" staff is a great compliment and motivation for the whole team.

The temporary construction work only affects 3 of our 58 rooms due to size and construction style of the building, therefore I am really sorry that you had to experience inconveniences.
Wonderful to hear, that our team managed to offer you another room right away, which met your expectations.

We really hope to welcome you with us soon again and send kind regards from Vienna,

Melanie Fraiss, Management


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Reviewed 12 December 2017

outstanding decoration , generous delicious breakfast , lovely smart team : you truly feel at home
as it is still under renovation, we eagerly look forward to seeing this wonderful place fully completed with a welcoming entrance hall and nicely heated staircase.

  • Stayed: December 2017, travelled with family
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Review collected in partnership with this hotel
Thank csaurais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Altstadt, Manager at Hotel Altstadt Vienna, responded to this reviewResponded 13 December 2017

Dear csaurais,

thank you very much for your great feedback. We are really glad that our team could contribute to making your stay in Vienna unforgettable. A "home away from home" that is what we want to be for our guests.

The renovations of an apartment in our lovely patriciajn building, due to a new neighbor moving in, will be completed within the next days and our staircase is already perfectly heated. So, we would be happy to welcome you back any time soon :-)

Kind regards from Vienna,

Melanie Fraiss, Management

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Reviewed 9 December 2017

A few days in Vienna was all the better due to finding this wonderful hotel. Friendly staff help us find the sights we were interested in seeing and some of the best Christmas markets. Breakfast was amazing each day, it was a pleasure to stay here. It would be first on my list on our next trip to Vienna

  • Stayed: December 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Altstadt, Manager at Hotel Altstadt Vienna, responded to this reviewResponded 13 December 2017

Dear Brian P,

thank you very much, we are even more happy that you have found us :-) Great, that our staff could help you with locating sights and the best Christmas markets here in Vienna.

Hopefully your next trip will come soon,
we are looking forward to welcoming you again.

Kind regards,

Melanie Fraiss, Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Altstadt Vienna

Address: Kirchengasse 41, Vienna 1070, Austria (Formerly Romantik Hotel Altstadt Vienna)
Phone Number:
Region: Austria > Vienna Region > Vienna > Neubau
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Airport Transportation
Hotel Style:
#1 Family Hotel in Vienna
#2 Business Hotel in Vienna
#6 Luxury Hotel in Vienna
#7 Romantic Hotel in Vienna
Price Range: €149 - €324 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Altstadt Vienna 4*
Number of rooms: 45
Official Description (provided by the hotel):
In the middle of the city’s 7th district and next to Vienna's Museumsquarter, behind the splendid façade of an old patrician house, one finds the Hotel Altstadt Vienna. Since its opening in 1991 the stylish 4-star hotel has been a favourite hideaway for art-lovers, design aficionados and cultural insiders. ... more   less 
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Also Known As:
Altstadt Vienna Hotel Vienna
Altstadt Hotel Vienna
Vienna Altstadt Hotel

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