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Reviewed 17 March 2017

situated in the heart of town, this trendy hotel offers top service. Very friendly staff, large rooms with good bedding and perfect isolation. The breakfast can be had in their other hotel across the street (which also has a nice bar). A perfect adress!

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Michel L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LENIKUSHOTELS, Leiter Front Office at Hotel Topazz & Lamee, responded to this reviewResponded 27 April 2017

Dear Michel L,

Thanks so much for your lovely feedback and this amazing review! We are very pleased to see, that we could meet and exceed all of your expectations and that you fully enjoyed your stay with us! We will certainly share your wonderful comments with the rest of our team, as this kind of feedback is the highest praise for our work and our utmost goal of course!

We are looking forward to welcoming you soon again in Vienna!

Best regards,
Alexandra Wild
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2017 via mobile

Excellent location, everything reachable within a short walk, excellent breakfast in neighbor hotel
Bed a bit too soft for my taste.
Very good service.
Rooms a bit too warm, needed to leave open window the whole
Day and night

Date of stay: March 2017
Trip type: Travelled as a couple
1  Thank gabrielebX5467NH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LENIKUSHOTELS, Leiter Front Office at Hotel Topazz & Lamee, responded to this reviewResponded 2 May 2017

Dear Gabriele B,

Thanks for your amazing feedback and all your lovely words! We are very happy to hear, that you have fully enjoyed the central location of our hotel, but also your lovely room and our excellent breakfast at our Café Bar Bloom - just across the street at our second property, the Hotel Lamée. Please let me apologize for any inconveniences and discomfort caused due to the temperature in your room - we will follow up on this issue with our maintenance team in order to find the best possible solution for the comfort of our guests!Thank you again for your comments and for your kind feedback!

We all hope to welcome you soon again in Vienna!
Kindest regards,
Alexandra wild
Front Office Manager

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Reviewed 21 February 2017 via mobile

This review has been a long time coming. If you prefer not to read the full review ... know that our time there was spectacular.

We had done some travelling alone through Europe over Christmas before and we found it miserable and depressing, missing the sun, fun, family and friends of our warmer southern hemisphere.

Yes - that sounds horribly privileged, entitled and ungrateful and probably the quintessential description of "first world problems", but microwaved Tesco Tikka Chicken is a poor substitute for Mom's awesome Christmas spread (albeit that the lamb is almost always far too try - sorry mom).

Escaping the cold of Vienna's (Wein - Huh?) streets and arriving to the warmth of the hotel lobby we knew we were home. Welcoming us was the very professional, very friendly and incredibly helpful Alexandra. Offering us a far too tempting spread of Christmas cookies and chocolates she got about colletting signatures, terms and conditions and helpful reminders (with our mouths filled with heaven).

Once checked in - we causally asked whether she knew of any good Christmas markets. We think we may have found Vienna's unofficial champion of Christmas markets. She gave us the low down on which markets were the best, which ones were a mere stones throw away, which ones to avoid and which ones were her personal favourites. The less we talk about our Christmas market overdose the better ... our belts hate us right now.

We were escorted to our room. Let me just say that pictures alone do not do those beautiful oval windows enough justice. Over the few days - we would find ourselves snuggling up together - watching people scurry along doing their last minute Christmas shopping, perusing the odd Instagram post and trying to decider another tourist map. It's really worth staying at this hotel just to experience this.

The hotel arranged for some champagne (more cookies) and a fine snack platter which would have a highlight in themselves if not for the beautiful sounds of the accompanying Musician which had the nostalgia on overdrive with beautiful Christmas renditions of Silent Night (why does that song always bring me to tears) and other beautiful ones. The manager came past our table too and chatted about her experiences travelling and what her plans were for the Christmas season ... nothing felt forced and it was lovely to chat with likeminded people).

The hotel arranged for Christmas Eve dinner at a lovely nearby restaurant as well as lunch the following day.

Christmas 2016 was a success. It felt like everything that Christmas is supposed to feel like (we blame TV for this).

Thank you to everybody who made our Christmas special. many of you worked and were away from your families over this period. Know that the hand-wittier messaged and cards were greatly appreciated and if and when we find ourselves in Vienna again ... we'll defiantly know where we will be staying.

Thank you for everything.

Jonathan and Meryke

Date of stay: February 2017
Trip type: Travelled as a couple
4  Thank meryke_n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LENIKUSHOTELS, Geschäftsführer at Hotel Topazz & Lamee, responded to this reviewResponded 21 April 2017

Dear Jonathan, Dear Meryke,
what a wonderful feedback - many thanks for taking your time to share your fantastic experiences with us and your fellow travellers! We are happy to know that you have fully enjoyed your stay with us! Even more so we are delighted that our team and especially Alexandra could add to your comfort and make your time in Vienna so memorable. Thanks also for your comments about our Christmas treats and our Christmas party. It was so nice to meet you personally on this lovely Occasion and I very much hope that we may welcome you back very soon!
Vienna is certainly worth a visit at any time of the year, and our team will be delighted to help you in finding more hidden gems of the city!
Warm regards,
Isabella Wexberg - Director

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Reviewed 16 February 2017

I stayed at Hotel Topazz for the first time on my recent trip to Vienna to attend a conference. The hotel was recommended by the conference organizer. From the time I checked in to the time I check out I have to say that I was really impressed by the high level of friendly and professional service I experienced. I will definitely stay here again the next time I am back in Vienna.

Date of stay: February 2017
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
3  Thank JeffC832
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LENIKUSHOTELS, Leiter Front Office at Hotel Topazz & Lamee, responded to this reviewResponded 23 February 2017

Dear Jeffrey,

On behalf of the entire team of our Hotel Topazz I would like to thank you for your very kind review and your lovely words.

Making our guests feel both, special and comfortable is an important part of the experience at our hotel. It makes me happy to read that we could convince you with our most attentive high class service throughout your stay as that is what we strive to give every guest.

We are already looking forward to welcoming you back soon!

Kindest regards,

Alexandra Wild
Front Office Manager

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Reviewed 14 February 2017

If you are looking for a designer hotel in the centre of Vienna, look no further. We stayed for 4 nights at the Topazz. The staff from when we checked in to when we left were excellent. Nothing was too much trouble and there was always a 'genuine' smile and greeting. The decor throughout is modern and chic and the place was spotless. We stayed in a Deluxe room on the 2nd floor which had really cool oval windows. I thought being on the 2nd floor that there would be some noise from outside, however we heard nothing at all. The rooms were decorated to a high standard and the shower in the bathroom was great. A proper 'rain shower'. It is always the small things in a hotel I like and make it stand out from others. In this case it is the Moulton & Brown toiletries in the bathroom which were a really nice touch. One day we popped back to the room just after it had been cleaned, and it was nice to see that a member of management checking that standard of cleaning. Minor point - no coffee machine in the room, however free coffee, teas and water in the salon on -1 floor. We didn't bother having breakfast which is available at the sister hotel across the road (Hotel Lamee), however we did go there for coffee and pastries in the morning, and other drinks in the evening. This hotel is also of the same standard as the Topazz in the bar area with really modern decor. The staff were excellent here as well. One night we wanted a night cap and ordered a bottle of wine which we wanted to take to our room. We were happy to take it back ourselves however a member of staff brought it across the road on a tray with glasses. Nice touch. Regarding location, as per other reviewers, this was as central as you can get. 5 mins walk max to St Stephens Cathedral where you can get the underground if necessary, and 10 mins walk to the Hofburg palace.
Would I come back to this hotel again. Absoultely! We had a really relaxing and pleasurable time.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
5  Thank Ian-Holb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LENIKUSHOTELS, Leiter Front Office at Hotel Topazz & Lamee, responded to this reviewResponded 23 February 2017

Dear IanHolbrow,

what a fantastic review - many thanks for taking the time to share your comments with us and the travelling community! Your lovely words about your most recent stay are such a motivation for our whole team, which is trying hard to fulfill and exceed our guests' expectations on a daily basis. This is the reason we were more than happy to read that we could make your time in Vienna so enjoyable! Thanks so much for this detailed review!

Our beautiful city is certainly always worth a visit - and we do look forward to welcoming you back very soon!

Warm regards,
Alexandra Wild
Front Office Manager

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