Picked this hotel for location + price. Fantastic location, helpful and friendly staff. However, when we arrived we found that the ancient A/C did not work. In addition the room was narrow enough that the bad was against the bathroom and side walls, necessitating my climbing in via the end of the bed, or climbing over my wife. Hours later when we returned from sight-seeing the ancient unit was blowing a small amount of vaguely cool air and the room was stifling. When my wife went to complain she found numerous other guests, including a tour group leader, with the same complaint. We arrived Sunday PM. Apparently the problem had existed since Friday or Saturday morning. My wife insisted we change room, and they gave us a top floor "executive" room, which was much larger, renovated, and the whole floor had modern and efficient A/C. However they tried to insist we pay an extra 40 Euros for the night,. Our reply was "No Way: fix the problem by moving us, and if it is not fixed the following day we would either take the executive room at no extra charge or leave without any payment (no deposit had been paid). Fortunately it was fixed by 09:00 the next day, though the old unit set at minimum and maximum air (still very low) still needed the curtains closed to keep the room cool. Upon leaving we informed the hotel they would get excellent rating for location and staff and poor for room: it was NOT 4*. The reply we got was that they were aware and would be closing for renovation in early 2018.
- Official Description (provided by the hotel):
- Attractive Contemporary Hotel set in a central location midway between St. Stephen's Cathedral & Opera House. ... more less
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- Also Known As:
- Austria Trend Vienna