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Reviewed 8 October 2017 via mobile

Nice hotel with a big rooms and equipment for business trips. Self-service check in is very quick and easy. For help is there a 24/7 front desk with helpful staff.
24/7 koffee and tee helps to do work long in the night.
Recommended for all kind of business trips!

Stayed: September 2017, travelled on business
Thank observer007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anzhela B, Front Office Manager at ARCOTEL Donauzentrum, responded to this reviewResponded 22 October 2017

Dear Guest,

we are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guest’s expectation, but to exceed them from the beginning of the stay until the departure.
We are very proud about your positive words in regards to the friendliness of our staff and comfort in our hotel. This is a proof for us that we are on the right way.
We would be happy to welcome you as soon as possible.
Yours sincerely
~~~~~~~~~~~~~~~~~~~~~~~~~~
ANZHELA BOICHENKO
Welcome Manager
ARCOTEL Donauzentrum Wien

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2017

The location is part of a major Shopping Mall and is very convenient. The hotel is about 20 minutes to the centre of Vienna by U-bahn; there is no formal reception, in fact no formal anything - just a small portable table that the friendly staff use to help you check in and check out, which is mainly self-service via touch screens.

The good things first: staff are great, rooms are modern (my wife loved the design), wifi is the best I have experienced and is free, multi-functional TV that lets you mirror your Apple or Android Device, great shower.
The not so good things: this is meant to be a 4 star hotel, I would give it 3.5 stars because it does not provide 4 star facilities. The breakfast is "grab n go" which means a muffin, coffee and some fruit (apples etc) that you take with you (OK once, but tiresome and inadequate for more than one day - I was very hungry by lunch time). The desk in the bedroom is just a small portable table, there is no hanging space for your clothes, it is just a few pegs on the wall - very odd for a 4 star hotel. The bathroom is open plan, but the shower is superb.
There are no facilities at all in the hotel and it reminded me of a Holiday Inn Express without the breakfast. We paid €158 per night as they had hiked the prices due to a conference and I definitely felt that this was not good value.

So, in summary, a trendy newly designed hotel that is really 3.5 stars, with friendly staff in a reasonable out of the centre location, but expensive.

  • Stayed: September 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank flyer100London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anzhela B, Front Office Manager at ARCOTEL Donauzentrum, responded to this reviewResponded 13 October 2017

Dear Guest,
Thank you very much for sharing your feedback with us. We are more than glad to learn, that you were satisfied with design of our room, our location and friendly staff. We very regret that our breakfast concept didn’t met your expectation. We wanted to be different as our other two hotels in Vienna, rooms and do not offer an ordinary breakfast. We have also “hide it” rooms, this rooms have “closed” bathroom. We hope that this has not completely clouded your stay and you will give us a chance to welcome you again, the next time in “hide it” room.

Yours sincerely
~~~~~~~~~~~~~~~~~~~~~~~~~~
ANZHELA BOICHENKO
Welcome Manager
ARCOTEL Donauzentrum Wien


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Reviewed 15 September 2017 via mobile

I was put up in Arcotel by the airline after missing a connection and needing to spend a night in Vienna.
So, I had little expectations and was really pleasantly surprised upon arrival.
This seems like a relatively new hotel, modern and hip.
Everything was spotlessly clean and the rooms were pretty large and very comfortable and most important - silent!

I especially liked the shower amenities which all had an "organic" vibe, and I wouldn't normally note this but they had an amazing body lotion :)

We also had breakfast included which was really nice - a selection of cheese and meats, freshly cut vegetables and plenty of fruit and pastries.

Staff were very friendly and accommodating oh and the wifi was fast and effecient!

So all in all I have no idea if this hotel is in a good location or not but if you are in the area I would recommend it as honestly there was nothing to complain about. There also seems to be a lot of thought put into design and comfort with little cute touches for the guests benefits.

Stayed: September 2017, travelled on business
Thank sunshine6518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile
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Stayed: October 2018, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago
Google Translation

  • Stayed: March 2018, travelled on business
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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