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“Won't go there again” 2 of 5 bubbles
Review of ARCOTEL Castellani

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ARCOTEL Castellani
Ranked #37 of 131 Hotels in Salzburg
Topeka, Kansas
Level Contributor
64 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Won't go there again”
2 of 5 bubbles Reviewed 25 September 2011

Staff was rude and if they didn't know the answer to a question they just made up one. Rooms were stifling hot--I had to be moved and the next room smelled musty. They brought me a fan that didn't work and then finally brought one that worked. By the time the ordeal was over, it was 1:00am. The only thing I can say nice about this hotel was they had a nice little bar area which included outdoor seating. Of course our group had to go to the bar because no one came to our table for 20 minutes. Not many good options with the breakfast buffet and temperature of food was no appropriate for the items. The location was no convenient to anything.

Room Tip: Make sure it is clean and ask about temperature. There might be some nice rooms but the two I had w...
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  • Stayed September 2011, travelled solo
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Beck48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales_Assistant, Leiter Öffentlichkeitsarbeit at ARCOTEL Castellani, responded to this review, 28 September 2011
Dear guest,

first of all, we want to thank you for your feedback which is highly appreciated. However, we dearly regret that you encountered problems with our staff members. Our employees always aim to offer the best possible service for our guests. We apologize for any inconveniences which occurred during your stay. Please be assured that our highest goal is to always satisfy our guests.

Regarding your complaint about the room temperature: there are only a few very hot and humid days in Salzburg which may have caused the extreme hotness. Usually, our rooms are tempered very well.

Dear guest, it would be pleasure to welcome you back in order to completely re-establish your opinion about our house.

With best regards from Salzburg


Gerhard Seidl
General Manager Castellani Parkhotel Salzburg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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431 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
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  • Czech first
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  • English first
  • French first
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English first
Suffolk, Virginia
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed 5 September 2011

We just got back from a beautiful weekend in Salzburg and though we loved our visit, the hotel left much to be desired. We booked a family room as we were traveling with our two children. Though the staff was very friendly and helpful and spoke great English, the lobby was continuously filled with smoke from the bar off the lobby. We had requested a non smoking room however our room was right off the stairwell/elevator so it was constantly coming into our room. Not really pleasant when traveling with small children.

The room itself, though clean, had considerably old dingy carpet that truly needed to be replaced. The furniture was decent though plain and minimal with the decor consisting off photographs illustrating death (opera characters portraying graphic pictures of death in our room as well as throughout thr lobby, breakfast area and hotel). As much as I appreciate the fine arts, this was a bit much. At least create a different and happier decor within the guest rooms.

Additionally, the bathroom is extremely small with hardly any counter space and a sink that did not allow you to place anything on or around it as it was quite narrow. thr hotel does have air conditioning however it feels more like a fan as it was still quite warm and we needed to open up the windows at night which made for alot of loud street noise as the hotel is located on a very busy street with lots of traffic. The location itself is about a 15 minute walk to town and though the walk is not bad and we typically enjoy walking the street into town is quite busy with narrow sidewalks.

The breakfast was good and offered a good variety of foods and even have a nice area outside to eat breakfast as well. Unfortuntately, the breakfast room (located directly under guestrooms on the left side of the hotel) is also used for parties/weddilaThered last night we were there was extremely annoying as music was blasting and people were yelling until early morning. We did call the reception, however they said there was nothing they could do. Common sense fo a business would be to put customers on the opposite side of thr building to minimize these disturbances as much as possible.

Therefore though it is not a horrible hotel, there are many annoying aspects that could make the stay much more inviting and comfortable.

  • Stayed September 2011
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Travelers0076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales_Assistant, Geschäftsführer at ARCOTEL Castellani, responded to this review, 12 September 2011
Dear Guest,

Thank you very much for choosing the Castellani Parkhotel and sharing your feedback concerning friendly and helpful staff with other travellers.

We are happy that you enjoyed the food and beverage variation of our newly renovated buffet breakfast area.
Please accept our sincere apologies for the disturbance from the wedding party.

We would also like to inform you that we are currently changing the carpet in all rooms.
Dear guest, we would be proud to host you again in the near future.

Kind regards

Gerhard Seidl
General Manager Castellani Parkhotel Salzburg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
91 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 2 September 2011

I quite liked this hotel. It was much cheaper than other nice hotels in Salzburg and was only a 15-20 min walk to the old town. The room was in the new annex (which is connected to the old building by a glass walkway). There was free internet receivable in the room.

Breakfast was pretty good (buffet) and was included. It was a little busy at the actual buffet area, but there was a decent selection of cold items, and some hot items. Avoid busy times.

The on-site restaurant had decent food but lacks atmosphere. We only ate here once. On the day of our check-out, after breakfast we returned to our room and our electronic lock was broken. We had to stand in the corridor for 20 minutes waiting on a maintenance man - it seemed the batteries had gone flat? We didn't get an apology for this which was disappointing.

The lobby is the thing that lets this hotel down. It's really a waiting area combined with the reception, but for some reason they also designate it as a bar. People sit smoking and drinking, and people would congregate here to stand in groups smoking. I realise that Austria does not yet have a ban on smoking indoors, but it's just too in your face here. Make another smoking area that isn't in the lobby (somewhere all guests HAVE to use) or just ask smokers to smoke outside!

  • Stayed August 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank twogwailos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales_Assistant, Geschäftsführer at ARCOTEL Castellani, responded to this review, 7 September 2011
Dear guest,

Thank you for choosing the Castellani Parkhotel Salzburg for your stay.

We are pleased to hear that you enjoyed our food and beverage offer in our Restaurant Eschenbach and Fine Dining Restaurant Salieri. We deeply apologize for the inconvenience regarding our key card system.

Thank you for taking the time to share your feedback with us.

We are looking forward to welcoming you soon again!

Kind regards

Gerhard Seidl,
General Manager Castellani Parkhotel Salzburg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gstaad, Switzerland
Level Contributor
148 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
5 of 5 bubbles Reviewed 23 August 2011

When I stay in Salzburg, I stay at Castellani Parkhotel. Perfect price value. Nice, clean, modern and comfortable rooms. Very quite. Excellent service and friendly staff. The hotel has a big parking. Fair enough, the hotel is not very central located - but with a short walk (15 min.) you reach the Altstadt. I enjoyed a nice dinner at the hotelrestaurant - food, wine and ambiance everything was excellent ... except the host, first of all he thought he works at a fastfood restaurant - he don't really understand, that people would like to enjoy the dinner and are not keen to eat 3 courses withhin 30 minutes, maybe he just wanted to go home early.

  • Stayed August 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Swissness70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales_Assistant, Leiter Öffentlichkeitsarbeit at ARCOTEL Castellani, responded to this review, 25 August 2011
Dear guest,

Thank you for choosing the Castellani Parkhotel Salzburg for your stay.

We are very grateful to hear that you like our hotel amenities and you enjoyed our fine dining restaurant! We will forward your comments on to our staff members of our restaurant.

Thank you for taking the time to share your thoughts with us.

We are looking forward to welcoming you soon again!

Gerhard Seidl
General Manager Castellani Parkhotel & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
84 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 12 July 2011

We stayed here on a tour with my orchestra. The rooms were a good size for European standards. They are modestly decorated and the furniture is in reasonable condition.

• Breakfast is good with a variety of bakery, cold cuts, scrambled eggs, bacon and sausages, fruits; good prompt service for breakfast and dinner!
• Dinner very good quality
• Wifi connection in the rooms was intermittent but not always reliable
• Air conditioning was marginal but not the greatest. We had to sleep on top of the covers.

I would stay here again.

  • Stayed July 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank kryssie79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales_Assistant, Leiter Öffentlichkeitsarbeit at ARCOTEL Castellani, responded to this review, 18 July 2011
Dear Guest,

Thank you very much for taking the time to give us some feedback on you stay.
We are happy to hear that you were satisfied with our service quality and our rich breakfast buffet as well as with our dinner. We will forward your comments about the wifi connection and the air conditioning to our technical department to ensure that similar happenings could be avoided in the future.

Kind regards from Salzburg,

The Castellani Parkhotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ARCOTEL Castellani

Property: ARCOTEL Castellani
Address: Alpenstrasse 6, Salzburg 5020, Austria (Formerly Castellani Parkhotel)
Region: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Salzburg
#27 Luxury Hotel in Salzburg
Price Range (Based on Average Rates): €
Hotel Class:4 star — ARCOTEL Castellani 4*
Number of rooms: 151
Official Description (provided by the hotel):
The ARCOTEL Castellani offers a perfect combination of pleasure, enjoyment, creativity and relaxation. The 4-star hotel boasts seminar rooms, two restaurants, a large garden, a fitness and relaxation area as well as the baroque St. Josephskapelle for weddings and christenings. Just a few minute's walk away from the city centre, there's no better place to experience the abundance of culture and sporting opportunities that Salzburg has to offer! ... more   less 
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Also Known As:
Castellani Parkhotel Salzburg
Castellani Parkhotel Hotel Salzburg

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