I took my family there for xmas dinner and we had an outrageously bad service. The food was edible but i expected more from a Novotel. 2 of us went to the toilet and at that exact moment they brought 2 dishes which obviously got cold then i called the waiter and told him that what he did was just simply stupid he took the food back and we had to wait an other 10-15 minutes for the food. Then same goes for the dessert it seemed like they totally forgot about us so honestly it was a really bad experience. At the end they tried to compensate this not up to standard service with complimentary champagne but it was too little too late.