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“Ridiculous service”

Novotel Cafe by Fred Ramos
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Ranked #65 of 136 Restaurants in Monte-Carlo
Price range: US$11 - US$35
Cuisines: Mediterranean
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Restaurant details
Dining options: Breakfast, Dinner, Lunch, Reservations
Description: Novotel Monte-Carlo invites you to savour some delicious meal in its restaurant. The Novotel Cafe by Frederic Ramos glances into the past of this mythical place, which was inhabited by Radio Monte-Carlo before! The chef offers a market menu according to the season which oozes southern flair, reflecting the sunshine, flavours and aromas of the southern region. Come in and enjoy a relaxing meal in a friendly, contemporary, stylish setting. Every 1st Sunday of the month from midday we invite you for the Brunch, in a modern and elegant setting, that you can taste various recipes made by our chef Frédéric Ramos. In fine weather, you can also enjoy our 80-seater terrace overlooking the pool and the gardens. The sweet / savoury buffet will not leave you behind and consists of pastries, pancakes, muffins, pancakes, waffles, tart, various seasonal desserts among others and salads of raw vegetables, soup, cold meats, cheeses, eggs, bacon etc. Children are also welcome and benefit from a special rate. Booking is recommended
Reviewed 29 December 2016 via mobile

I took my family there for xmas dinner and we had an outrageously bad service. The food was edible but i expected more from a Novotel. 2 of us went to the toilet and at that exact moment they brought 2 dishes which obviously got cold then i called the waiter and told him that what he did was just simply stupid he took the food back and we had to wait an other 10-15 minutes for the food. Then same goes for the dessert it seemed like they totally forgot about us so honestly it was a really bad experience. At the end they tried to compensate this not up to standard service with complimentary champagne but it was too little too late.

Thank Barbara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelMonte-Carlo, Responsable relations clients at Novotel Cafe by Fred Ramos, responded to this reviewResponded 30 December 2016

Thank you very much for your review of your Christmas dinner at our restaurant. I understand your disappointment and I sincerely regret the trouble that you met at your Christmas dinner. I detailed all of your comments with the Restaurant Manager and I can reassure you that is not the quality of service we provide in the usual way. He will speak personally with the waiter who served you and to ensure that similar problems do not occur in the future. I hope you to see you back to our hotel and show you our professionalism. Best regards, Monika Novotel Monte-Carlo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 - 6 of 111 reviews

Reviewed 5 December 2016

Just loved to hang around evening and just made the most out of my time, the bar was just great and a barman to match. The food was lovely and unpretentious, no fuss stuff and some great flavours. Service was good and the food arrived in good time. Will be back for more.

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1  Thank AronC7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelMonte-Carlo, Responsable relations clients at Novotel Cafe by Fred Ramos, responded to this reviewResponded 30 December 2016

Thank you so much for your nice words ! We hope to see you back soon! Best regards, Monika, Novotel Monte-Carlo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2016

The drinks were long ,cold and very welcoming the staff were friendly , the cafe was light and airy .

Thank Josie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2016

This is a really nice cafe which serves really nice coffee and the staff are nice to talk to the food is good to but the coffee stands out

Thank reeceyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2016

It is a beautiful place for any of your meals in Monte Carlo. Though they had limited veg options but we did not mind because the ambience was excellent. It was pleasure to sip wine sitting outdoor beside pool in the evening. The service was very good. Next day buffet breakfast was also great. Worth a visit.

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Thank BalkrishnaShroff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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