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“Good quality food and friendly staff”
Review of Arrels

Arrels
Ranked #21 of 31 Restaurants in Soldeu
Price range: US$39 - US$157
Cuisines: Mediterranean, Spanish
More restaurant details
Restaurant details
Good for: View
Dining options: After-hours, Reservations
Description: The restaurant with a traditional Catalan menu invites you to expand your gastronomic knowledge and enjoy seasonal flavours from our countryside. Our suggestions include cannelloni filled with beef or ´trinxat´ (cabbage and potatoe) accompanied by black pudding, asparagus and crispy bacon. Amongst the main dishes stands out the crispy suckling pig with mango, pineapple and pear chutney. And to finish don´t forget to order a typical dessert with a touch of innovation: crema Catalana by Nandu Jubany. Open only during the winter season. Open daily from 7.30 to 11.00 hours and 19.30 to 23.00 hours. To access to our restaurants the dress code is formal.
Reviewed 23 March 2018

Wide choice of interesting starters in a buffet style presentation with staff on hand to explain what each one is. You can select as many or as few as you like. A good variety of hot dishes to cater for most tastes are available for main and the dessert buffet is exceptional. Nice touches include nibbles (olives, pates, etc) brought to your table with your drinks and a range of chocolates petit fours with your coffee. Outstanding are the friendly helpful staff who are by far the best from the different restaurants in this hotel.

Thank Rosie19955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gastronomia S, Departamento de Calidad y Formación at Arrels, responded to this reviewResponded 24 March 2018

Dear Rosie19955

Thank you for sharing your kind opinion on TripAdvisor.
We are very glad to hear that you enjoyed your experience at Arrels. As you well said it is very important for our staff to be available to help you and advise you.

We look forward to the pleasure of welcoming you back soon.
Best regards,

Quality and Training Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (24)
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1 - 5 of 24 reviews

Reviewed 23 March 2016

We were here on business and ate in the restaurant twice both times could not have been further apart Monday service was terrible slow rude and unhelpful with terrible cold undercooked poor quality food. when we complained there was little or no response or any thing from the female so called running front of house. However the next night was completely different ,The service was still slow but the food & the presentation were excellent just how I remember from the previous year. such a shame there is no consistency.

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2  Thank witheldno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2016 via mobile

We came her for dinner as we were guests of the hotel. Ambiance is nice, friendly and cost, full of kids and families. The kitchen is inside of the restaurant so you see the chefs in action. However food was nice but a bit too complicated. More traditional Catalan recepie a would be appreciated. Prices are sky high for what you get though.

1  Thank Marimiri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2014

The Hermitage hotel is lovely but the food in the Arrels restaurant is not up to the standard it should be. I have enjoyed eating at many fine restaurants and this one is poor value for money. The service is not attentive and smooth enough for a 5 star hotel, it can be cold and draughty if they sit you by the window. You can be left waiting for menus or drinks orders one night or asked several times the next. As for Michelin star food, it appears Carles Gaig may have advised on the menu at one point and then left. The food is overly fancy and not well prepared. The menu is the same all week, limiting options of trying to find something on it you want to eat, without having the same thing 5 night is a row. It is a shame having paid a large premium to stay here and then opting to eat at the sisters hotel's buffet restaurant in preference. I have stayed at the hotel many times and the restaurant will now stop me from returning again. The food and service is better in the 2 star Bruxelles Hotel down the road. (Unfortunately Bruxelles don't have suites and a spa though) Sport Hotels management, you need to sort this out, the Hermitage is the number one rated hotel in Soldeu but the restaurants are in the bottom few.

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Thank RedbullRJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2014

Our disappointing dinner in the Michelin starred sister restaurant was trumped by tonight's a la carte meal. We had just 3 courses and a bottle of wine. Here the staff were continuously attentive, everything ran like clockwork and we had an excellent dinner....for half the price. I started with the canellones while my wife had the grilled vegetables. We both went with arroz cremosa of artichokes and prawns for second course, and a tarta limon and a crema Catalana to finish. We selected a white wine from the previous night and finished up with coffee and petits fours. This is significantly better value for money and a nicer experience all round.

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1  Thank stevejnb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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