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Reviewed 11 September 2018

We're a small family; my husband, my 4 year-old daughter and me. Prior to going to the hotel, I called travel agency and demanded a nonsmoking room that is close to the elevator as with a 4 year old it is tiring otherwise. When we entered the hotel I couldn't believe it’s like a hotel in 70's. I was devastated:( The man at the reception was extremely sulky and edgy. He gave our keys and we went to our room. The room was a smoking room, farthest to the elevator and very noisy because of the fans underneath (You can see the picture) 2. devastation! I rushed to the reception but the receptionist was ungenial, he must not work in the hospitality business. He said he cannot do anything other than a room with land view. Fortunately, from customer relations Sena Hanim came and promised to help us. She helped eventually and they transferred us to a nice, nonsmoking room with a sea view. She is the gem of the hotel. She helped us with everything. It was also my husband's birthday, she decorated our room. If it wasn't her, our vacation would be the unhappiest one ever.
When my daughter went to mini club, we went to the beach at Club Medusa. There were empty cabanas, and I think noone was aware of that place. I really liked to swim from there but sea was generally dirty because of the boats.
The Turkish pides and gozlemes were delicious. We definitely gained weight
If you stay at this hotel, you can easily visit the other Merits next to the hotel. There’s a continuous golf cart service. We ate our dinners at Merit Royal Premium which was very serene.

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Cignoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merit Crystal C... H, Halkla İlişkiler Müdürü at Merit Crystal Cove, responded to this reviewResponded 12 September 2018

Dear Cignoo,

It is with deep regret that we have read the difficulties experienced during your stay in our hotel
The goal of Merit Crystal Cove Hotel is “ Tradional Merit Hospitality “so that all our guests have the most memorable holiday and establish a long lasting friendship.

The comments of our valued guests will help us upgrade our service quality and will prevent such shortcomings happening in the future. With regard to the problems that you faced, Merit Crystal Cove would like for you to rest assured that the necessary precautions have been taken and the relevant department managers have been informed so that such problems do not happen again.
We appreciate you taking the time to inform us of this situation and we apologise for the inconvience caused. Please note that It would be a pleasure to welcome you to our hotel again in the very near future.

Best Regards

MERIT CRYSTAL COVE HOTEL& CASINO

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2018

We spent a week here for our honeymoon and everything was perfect. Even though we went there in November, the staff was always helpful.
At first, they gave us a corner room with a rather bad view but once we reminded them that we are a newlywed couple, they gave us a great room with a nice view.
I thoroughly enjoyed our stay there. Food, accommodations and the staff was excellent, I'd recommend this hotel to anyone especially the honeymoon couples.

Room Tip: The front side of the building has a great view of the beach, make sure to ask for a room on that side of the hotel.
  • Stayed: November 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Voyage377702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merit Crystal C... H, Halkla İlişkiler Müdürü at Merit Crystal Cove, responded to this reviewResponded 1 September 2018

Dear Guest,
Thank you for taking the time to write your review on Trip Advisor.
We are happy that you chose to stay at the Merit Crystal Cove and had an enjoyable holiday with us.
We certainly strive to deliver the highest standards of customer service to all our guests and it is always encouraging to receive such praise.
The team will be delighted to hear your appreciative words and we look forward to your return visit.
MERIT CRYSTAL COVE HOTEL & CASINO

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Reviewed 31 July 2018 via mobile

This place is like the Heaven. The staff was taking care of everything and the way they do it is like parents taking care of their kid. The food was so delisous, fresh and the choices of different types of food are so variable. The best of all is the garden. There is a place for weddings , ponys, horses, zoo garden with diffefent kinds of birds. It's amazing. There is also very nice shisha bar for the shisha lovers. Absolutely adorable and beautiful place. Recommend it to everyone

Stayed: February 2018, travelled with friends
1  Thank Iraykov1912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merit Crystal C... H, Halkla İlişkiler Müdürü at Merit Crystal Cove, responded to this reviewResponded 1 August 2018

Dear Guest,
Thank you for taking the time to write your review on Trip Advisor.
We are happy that you chose to stay at the Merit Crystal Cove and had an enjoyable holiday with us.
We certainly strive to deliver the highest standards of customer service to all our guests and it is always encouraging to receive such praise.
The team will be delighted to hear your appreciative words and we look forward to your return visit.
MERIT CRYSTAL COVE HOTEL & CASINO

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2018

perfect place, perfect services, beautifull sea
clean room, nice hotel´s garden
very good food
a good opportunity to use the services of neighboring hotels Merit
a nice hotel garden with pets - birds, horses

Room Tip: hotel directly by the sea
  • Stayed: July 2018, travelled with family
    • Sleep Quality
    • Rooms
Thank PavelT115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merit Crystal C... H, Halkla İlişkiler Müdürü at Merit Crystal Cove, responded to this reviewResponded 25 July 2018


Dear Guest,
Thank you for taking the time to write your review on Trip Advisor.
We are happy that you chose to stay at the Merit Crystal Cove and had an enjoyable holiday with us.
We certainly strive to deliver the highest standards of customer service to all our guests and it is always encouraging to receive such praise.
The team will be delighted to hear your appreciative words and we look forward to your return visit.


MERIT CRYSTAL COVE HOTEL & CASINO

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2018

We were here in 2015 and 2018. The resort is still growing, but the services are still excellent. The small negative is hiding the scenery of mountains by building another hotel. I do not know what will be the impact of the completion of another big hotel on the beach, because the bech is almost full in prime time now.

Stayed: July 2018
Thank mat0J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merit Crystal C... H, Halkla İlişkiler Müdürü at Merit Crystal Cove, responded to this reviewResponded 20 July 2018

Dear Guest,
Thank you for taking the time to write your review on Trip Advisor.
We are happy that you chose to stay at the Merit Crystal Cove and had an enjoyable holiday with us.
We certainly strive to deliver the highest standards of customer service to all our guests and it is always encouraging to receive such praise.
The team will be delighted to hear your appreciative words and we look forward to your return visit.
MERIT CRYSTAL COVE HOTEL & CASINO

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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