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All reviews prince charles victoria hotel mezzanine floor the main hotel building complimentary bottle of wine penny black bar fabulous stay large bedroom plenty of sun loungers rooftop pool our honeymoon great facilities loved malta visit malta temptasian restaurant buffet breakfast a great place to stay
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Reviewed 17 September 2016

We stayed here in June what a lovely place it used to be a palace.
Breakfast was lovely a good mixed choice hot or cold.
Staff were brilliant kept our apartment clean with towels changed regulary.
We would stay here again, but we would ask for a suite that was a bit lighter we did find it very dark all the time with no sunlight in at all, our apartment was next to the hospital and we did find that we were woken up early every morning with the staff having their breaks, which is not good when you don't want to get up early.

Date of stay: June 2016
1  Thank sidami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 27 September 2016

Dear Guest
Thank you for taking the time to review your stay with us.
I am happy that you enjoyed your stay and certainly look forward to welcoming you back in the near future.
Kind regards,
Kevin Callus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2016 via mobile

My boyfriend and I were given the tagliaferro suite. It was spacious, cozy, had 2 air conditions, a large bathroom together with 2 televisions, fridge, safe, hair dryer, and kettle. Rooms were arranged more than once a day. The palazzo is very quiet and ideal for a relaxing getaway. Would definitely recommend and would visit again soon.

Date of stay: August 2016
Trip type: Travelled as a couple
1  Thank Sarah Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 18 August 2016

Dear Sarah Ann M,

Your review on TripAdvisor does much to make our day here at Palazzo Capua.

We are so glad to know that your stay has lived up to your full expectations and rest assured that all the staff and Management, are extremely appreciative of your complimentary words.

On behalf of all the management and staff at Palazzo Capua and Victoria Hotel, I would like to thank you once again for your comments.

Looking forward to hosting you again.

Yours sincerely

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2016

We loved the idea of a suite, and that this was a more affordable option than the Palace or Victoria Hotels but we could still use their amenities like the pool and breakfast. In reality, the room wasn't great and for the additional price the other hotels may be better. The shower in the bathroom flooded the floor, the room always had a musty smell, and the beds were not the most comfortable. The rooms were dark. We were in the Princess Penelope Suite.

The front desk staff at the Victoria were wonderful. The pool was also great after a hot day of sightseeing. I had a hard time deciding between Sliema, St. Julian's, and Valletta for our stay and in hindsight would probably stay in Valletta next time as there is more going on there than in Sliema.

Note that if you have a car, there is free parking here which is nice!

Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank rehana329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Callus, Manager at AX Palazzo Capua, responded to this reviewResponded 27 July 2016

Dear rehana329,

Thank you for taking the time to write a review about your experience at Palazzo Capua.

I am extremely disappointed to hear that your stay with us did not live up to your expectations and would like to apologize on behalf of all the team at Palazzo Capua. It is only through your feedback and suggestions that we keep improving our product to ensure expectations are met.

We have taken on board your constructive comments with regards to the room in order to enhance our product and service provided.

Once again we apologize for the inconvenience caused during your stay and hope that our commitment to continuously improve will make you change your mind to re-visit our hotel in the future.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2016

We stayed in the princess penelope suite and this was much cheaper than the other suites on offer. It doesn't have a balcony but we found we were out most of the day and spent a couple of hours in it watching TV on an evening. It is very spacious having an upstairs and downstairs which we appreciated as we were there for a week. The facilities and meals at the Palace and Victoria hotels adjacent were great, and the staff were some of the most friendly we have come across.

Room tip: If you don't mind not having a balcony or views the princess penelope suite may be worth choosing if you can get it at a good rate.
Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank rachris16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 18 July 2016

Dear achris16,

Your review 'Excellent value' on TripAdvisor does much to make our day here at Palazzo Capua.

We are so glad to know that your stay has lived up to your full expectations and rest assured that all the staff and Management are extremely appreciative of your complimentary words.

On behalf of all the management and staff at Palazzo Capua and Victoria Hotel, I would like to thank you once again for your comments.

Looking forward to hosting you again.

Yours sincerely

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2016 via mobile

We stayed at the Palazzo Capua during the first week of July and it was an absolute privilege to stay in such a beautiful historic building. From the warm welcome extended to us from Charles and the reception team at check in to Alfred and co and their banter in the penny black bar everything was perfect and nothing was too much trouble. It was our 20th wedding anniversary and we felt truly spoilt. Thank you for a perfect holiday - it really meant so much to us. We hope to return soon.

Date of stay: July 2016
Trip type: Travelled as a couple
Thank Sara232323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 12 July 2016

Dear Sara232323,

Your review on TripAdvisor titled 'Perfect anniversary break' does much to make our day here at Palazzo Capua.

We are so glad to know that your stay has lived up to your full expectations and rest assured that all the staff and Management,are extremely appreciative of your complimentary words.

On behalf of all the management and staff at Palazzo Capua and Victoria Hotel, I would like to thank you once again for your comments.

Looking forward to hosting you again.

Yours sincerely

Kevin Callus
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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