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Reviewed 14 November 2021 via mobile

The check in and the check out went very well and the receptionists were very friendly. I didn't like that only a few customers at the hotel wear masks.

The room was very large, very clean and lovely. I liked the murals a lot. The view from the windows wasn't very nice. I could see a parking lot and the gym. The other side of the hotel view would have been better. The room was super quiet, but on the first night above us was somebody that was stamping and falling down at night. The other night was very quiet you could only hear when somebody was closing their door but the noise was very quiet. Actually I have never stayed in the room that is so quiet. I think that the pillows were very good but my boyfriend coudn't sleep very well because he thought the pillows were too soft. I thought that the blanket was too warm.

The breakfast was too full and not very many people wear masks. That was very scary. There could have been some restrictions on how many people can be at the breakfast
at the same time.

We reserved a sauna. It went very well, but a half an hour is too short time for the sauna.

We are definitely coming back to this hotel. It's a little expensive but you get a lot in that money.

Date of stay: November 2021
Trip type: Travelled as a couple
Thank niikak
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Torni Tampere, Guest Services / Front Office at Solo Sokos Hotel Torni Tampere, responded to this reviewResponded 22 December 2021

Hello, thank you for your review!

We have very good sound insulation in our hotel rooms so you rarely hear any noise from outside. I am glad that you enjoyed the design of our rooms and the bed was comfortable.

The safety of our guest is the most important thing for us, even more so on this particular time. We encourage our guests to wash and sanitize their hands, wear masks and keep safe distances. As a large hotel we sometimes have a lot people checking in at the same time and on those times our lobby host reminds our guests to keep safe distances.

We hope to see you soon again!

Best regards
Minna / Reception
Solo Sokos Hotel Torni Tampere

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2021

The hotel is reasonably new and impressive. However, the rooms are quite ordinary and a bit rugged. The upper floors have great views. Breakfast is varied and includes some local produce. If the hotel were located on the other side of the train track, I would use it more.

Date of stay: September 2021
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank kaveriHelsinki
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Torni Tampere, Guest Services / Front Office at Solo Sokos Hotel Torni Tampere, responded to this reviewResponded 7 January 2022

Hello and thank you for your review!

We are glad to hear that your stay was pleasant and you enjoyed the breakfast.

We hope to see you soon again!

Best regards
Minna / Reception
Solo Sokos Hotel Torni Tampere

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Reviewed 21 September 2021

Overpriced rooms, outdated interior, breakfast was super crammed and taking a lift took forever. Ingredients in breakfast were superb, beds were comby and we had a bathtub in our room which is always great. But still: a disappointed customer over here.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank Heidi K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Torni Tampere, Guest Services / Front Office at Solo Sokos Hotel Torni Tampere, responded to this reviewResponded 9 November 2021

Hello Heidi K,

I am sorry to hear that you are disappointed of your stay. Other than that it is great to hear you enjoyed the bathtub in the room and the breakfast was good.

Have a nice day!

Best regards
Minna / Reception
Solo Sokos Hotel Torni Tampere

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2021

The homepage lacks details, such as where to park. It's rather an arrogant presumption that non-locals would know how to drive to parking which only creates confusion.

Long ques at check in.

The lobby seems dark and dated. The design looks like a relic from the nineties, odd and out of place.

The room is dusty, has dirty linen (housekeeping changed it so ok), all four glasses had stains and lipstick on them, the shower tap was full of white residue.

The bathroom toiletries was strongly scented and sparse. For the price of the room I expect a little bit more than conditioner, body lotion, bath salts and bubble bath. The hairdryer and bath tub were ok.

The room design was out of place, looked confused, dated, uninteresting and weird. The pillows (three per bed) were all over used and should be changed.

The restaurant was a disaster; unfriendly and slow staff, food clearly mostly from the freezer and the cooking style is paired with the design, old and outdated. Not many COVID-19 restrictions in place. Way over prized for the quality of service and food.

The breakfast was even worse than the dinner; at check in you had to confirm the time you would go for breakfast, this leads to the assumption that pandemic restrictions has been considered. There were close to 300 people at breakfast, many with no place to sit, hovering around the room with no masks, hand sanitizer supplies empty and buffet service with no COVID-19 hygiene plan at all. Quality of the breakfast food and drink was also poor and it was simply not an interesting food wise or relaxing as a start to the day.

Easy on check out.

I will not stay here again and not recommend it to anyone else (for no purpose). To put it mildly; this is overprized accommodation that is poorly managed, with lack of vision and pride in their trade. Avoid at all cost!!

Room tip: Don´t stay at this hotel
Date of stay: September 2021
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank ahtariloma
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 June 2021

Customer service at reception was very poor. Room was untidy and dusty. Hotel promised refund because of this, but never got it. They said that it was mistake from them to promise any refund and I just should go to another hotel next time.

Room tip: Best not to choose this hotel
Date of stay: June 2021
    • Location
    • Rooms
    • Service
Thank lehtima1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Torni Tampere, Guest Services / Front Office at Solo Sokos Hotel Torni Tampere, responded to this reviewResponded 28 September 2021

Hi, thank you for this review.

I'm so sorry to hear your stay wasn't pleasant. Could you please contact our reception torni.tampere@sokoshotels.fi, in case there are still some uncovered refunds? We are happy to help you. Hope you will us a second chance and come for a revisit!

With best regards, Heli
Reception
Solo Sokos Hotel Torni Tampere

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