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Reviewed 13 April 2022 via mobile

Very clean and stylish rooms with lots of wooden details. However, rooms (at least loft) lack minibars and the shower pressure makes washing out shampoo an exercise. Our friends who stayed on another floor in a different type of room (with a sauna) had the same issue.

Breakfast buffet had amazing options with variety and the restaurant served heavenly reindeer stew.

Date of stay: April 2022
Trip type: Travelled as a couple
Thank ille4411
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lapland Hotels Arena, Guest Services / Front Office at Lapland Hotels Arena, responded to this reviewResponded 14 April 2022

Dear ille4411,

Thank You for your visit and review.
We are pleased to hear that your stay with us was a pleasant experience. I will forward your message about the breakfast and restaurant to our staff.
I apologise about problems with water pressure, and lack of the minibar. We have minibars at Deluxe- and plus rooms, and suites.

Wish you a nice spring season and warmly welcome again!
Best regards,
Ville P / Reception
Lapland Hotels Arena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2022 via mobile

First I would like to tell you which parts were nice or even excellent in this Hotel. When we first came to the reception, there were lot of people checking in at the same time. One Lady welcome us in very polite and even offered coffee while waiting, that was very stylish gesture. I reviewed the restaurant separately, it was excellent experience. Breakfast was very good with lot of variety and some specialities from Lapland. Our room was in 9th floor with own tiny sauna. However, the room itself was tiny as well. There wasn't any wardrobe to put your belongings, no place to put your luggage (except floor) and the two chairs and small table were in the corner where you didn't see the TV. And I didn't like the carpet material. But the location of the Hotel is perfect inside the icehockey arena and it took only 5 minutes to walk either downtown or railway station.

Date of stay: February 2022
Trip type: Travelled as a couple
Thank 873heidir
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lapland Hotels Arena, Guest Services / Front Office at Lapland Hotels Arena, responded to this reviewResponded 1 April 2022

Dear 873heidir,

Thank You for your visit and review.
Nice to hear that you had nice visit with us.

Warmly welcome again!
Kind regards,
Ville P / Reception
Lapland Hotels Arena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2022

This hotel is very new. It was opened in December 2021.

The 273 rooms are located on floors 6–11 of the Nokia Arena. The best room categories are Lapland Suite and Mystique Deluxe Spa room. From both categories can be found just two rooms.

I opted for the Mystique Deluxe Spa room. The prepaid rate was 261 euros (flexible price 290 euros). The normal price of the suite is around 800 euros. However, during popular events at the Nokia Arena, the prices can be much higher.

I would call our Mystique Deluxe Spa room a Junior Suite. There was a seating area with a sofa and two chairs. The bathroom was gorgeous with a big design bathtub, a rain shower, and a spacious sauna. Also, there was a separate big toilet. The room decor is stylish and Lapland-inspired.

There are more Mystique Deluxe rooms with a sauna but without a bathtub. From the floorplan of the 8th floor, I could see that the room size of these rooms varies a lot.

The street entrance is on floor 0. The Arena entrance from the bridge leads you to the 1st floor. After the restaurants turn to the left and you will find a lift to the reception. The reception and the Saivo Kitchen & Bar of Moments restaurant are located on the 4th floor.

The excellent breakfast is included in the room price. The food selection is wide and of high quality. The coffee is brought to the table. The service was very friendly as also in the reception.

Date of stay: January 2022
    • Value
    • Location
    • Service
1  Thank Mikael F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lapland Hotels Arena, Guest Services / Front Office at Lapland Hotels Arena, responded to this reviewResponded 1 April 2022

Dear Mikael F,

Thank You for your visit and review.
Nice to hear that you enjoyed your visit with us.
Warmly welcome again!

Kind regards,
Ville P / Reception
Lapland Hotels Arena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2022

I had booked Mystique Deluxe Spa room with a sauna and a bath. The newly completed hotel is brand new and not without its hiccups but the small inconveniences didn't bother me at all since I received excellent customer service.

The Mystique Deluxe Spa is spacious and the room has just the perfect amount of Lapland vibe. There is a separate half bath and bathroom with a shower, bathtub as well as quite a large sauna. There is plenty of room to enjoy Chromecast from your couch or from the bed. Great that Lapland Arena has added Chromecast to their rooms since the feature isn't available in all of their hotels. The sounds of trains going under the building could be heard but the noise isn't too bad.

There was a small hiccup in my room which led me to having to relocate my room in the middle of my stay at night but I received such amazing customer service that the inconvenience of moving my things wasn't all that bad. The lovely receptionist moved me to the Lapland Suite which was amazing!

The suite has a large lobby with closets and a dresser which hides the minibar as well as coffee and tea supplies. There are three different seating areas with their own unique styles. You can enjoy watching the huge TV on the sofa seating area. The separate bedroom also has a TV and Chromecast which is great. The bedroom has a large walk-in closet and dressing table for doing your make-up and hair. There is also a good size mirror in the closet as well as space for your clothes and suitcases.

The suite bathroom is very spacious with a shower, bathtub, sauna and a half bath in its own space with a door but the door has no lock. The bathroom is amazing but I would add a floor squeegee for guests to use to dry the floors after showering and using the bathtub.

The suite's terrace is huge and I mean huge!!! It's amazing for chilling after sauna even in the winter but I imagine in the summer the terrace is amazing for hanging out.

The breakfast was extremely delicious as it is in all of the Lapland hotels. Lapland is strongly visible in the breakfast ingredients. The food was fresh and there was plenty of choice. I really love the mini cinnamon buns: they are so cute :) ! Service in the breakfast is friendly.

Reception was friendly and quick, there was no unnecessary waiting when checking in and out.

All in all: the hotel is excellent! I would definitely stay again in the Mystique Deluxe Spa room or the suite when in need of little pampering and some time by myself.

Date of stay: January 2022
    • Location
    • Cleanliness
    • Service
Thank Onellen
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lapland Hotels Arena, Guest Services / Front Office at Lapland Hotels Arena, responded to this reviewResponded 1 April 2022

Dear Onellen,

Thank you for your visit and review.
Warmly welcome again!
Kind regards,
Ville P / Reception
Lapland Hotels Arena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2022
Google Translation

Date of stay: March 2022
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lapland Hotels Arena, Guest Services / Front Office at Lapland Hotels Arena, responded to this reviewResponded 1 April 2022
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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