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Reviewed 27 January 2022

I had booked Mystique Deluxe Spa room with a sauna and a bath. The newly completed hotel is brand new and not without its hiccups but the small inconveniences didn't bother me at all since I received excellent customer service.

The Mystique Deluxe Spa is spacious and the room has just the perfect amount of Lapland vibe. There is a separate half bath and bathroom with a shower, bathtub as well as quite a large sauna. There is plenty of room to enjoy Chromecast from your couch or from the bed. Great that Lapland Arena has added Chromecast to their rooms since the feature isn't available in all of their hotels. The sounds of trains going under the building could be heard but the noise isn't too bad.

There was a small hiccup in my room which led me to having to relocate my room in the middle of my stay at night but I received such amazing customer service that the inconvenience of moving my things wasn't all that bad. The lovely receptionist moved me to the Lapland Suite which was amazing!

The suite has a large lobby with closets and a dresser which hides the minibar as well as coffee and tea supplies. There are three different seating areas with their own unique styles. You can enjoy watching the huge TV on the sofa seating area. The separate bedroom also has a TV and Chromecast which is great. The bedroom has a large walk-in closet and dressing table for doing your make-up and hair. There is also a good size mirror in the closet as well as space for your clothes and suitcases.

The suite bathroom is very spacious with a shower, bathtub, sauna and a half bath in its own space with a door but the door has no lock. The bathroom is amazing but I would add a floor squeegee for guests to use to dry the floors after showering and using the bathtub.

The suite's terrace is huge and I mean huge!!! It's amazing for chilling after sauna even in the winter but I imagine in the summer the terrace is amazing for hanging out.

The breakfast was extremely delicious as it is in all of the Lapland hotels. Lapland is strongly visible in the breakfast ingredients. The food was fresh and there was plenty of choice. I really love the mini cinnamon buns: they are so cute :) ! Service in the breakfast is friendly.

Reception was friendly and quick, there was no unnecessary waiting when checking in and out.

All in all: the hotel is excellent! I would definitely stay again in the Mystique Deluxe Spa room or the suite when in need of little pampering and some time by myself.

Date of stay: January 2022
    • Location
    • Cleanliness
    • Service
Thank Onellen
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lapland Hotels Arena, Guest Services / Front Office at Lapland Hotels Arena, responded to this reviewResponded 1 April 2022

Dear Onellen,

Thank you for your visit and review.
Warmly welcome again!
Kind regards,
Ville P / Reception
Lapland Hotels Arena

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2022
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Date of stay: March 2022
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lapland Hotels Arena, Guest Services / Front Office at Lapland Hotels Arena, responded to this reviewResponded 1 April 2022
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Reviewed 7 March 2022
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Date of stay: February 2022
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lapland Hotels Arena, Guest Services / Front Office at Lapland Hotels Arena, responded to this reviewResponded 1 April 2022
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Reviewed 26 February 2022 via mobile
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Date of stay: February 2022
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lapland Hotels Arena, Guest Services / Front Office at Lapland Hotels Arena, responded to this reviewResponded 1 April 2022

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