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MJ_Aspen
Valkeakoski, Finland

A nice freshly refurbished hotel with a great location

4.0 of 5 bubblesReviewed 16 Jul 2023via mobile
Visited here for a one night stay in July 2023 with my son. The service at the reception was very friendly and smooth, we didn't have to wait a long time even though the hotel was apparently quite full. The reception staff was also very friendly and attentive towards my son, and it seems the hotel is a great option for lone travelers, couples and families all alike.

Our room was on the 9th floor with a decent view partly towards the river and partly towards the roofs of the shopping mall next door. The room was recently refurbished and very clean, and we really liked it. Even though the room was almost directly opposite the elevators it was still very quiet and peaceful.

The problem with the room was the temperature, which was too hot for getting a comfortable sleep. I had to use a wet towel to cool myself during the night. Another problem was with the bed. While it was basically very comfortable, the mattress topper didn't stay in its place and was sliding out of the bed so that it needed to be adjusted several times. My son even fell from the bed once because of this problem. Maybe the problem is worse with the twin beds we had compared to the bigger beds.

Another small issue is with the children's playroom. While it's great that the hotel has this area for the kids, compared to other parts of the hotel it felt kind of unfinished and shabby, and it feels like the space allocated to it could be used more efficiently to provide more options for the kids. The air hockey strikers need replacing, the bottom felt has been worn out and it doesn't slide smoothly on the table anymore.

The swimming pool area looks nice even though we didn't have time to try it. Breakfast had many options and provided a great start for the new day.

The location of the hotel is great in the heart of Tampere with plenty of restaurants and shopping options close by. The location is also convenient for public transportation, and arrival by car is also possible.

Overall a very good experience, but not perfect as the sleep could have been better due to the hot room temperature and the sliding mattress toppers. Also the children's playroom needs some attention.
Date of stay: July 2023
Trip type: Travelled with family
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Sokos Hotel Tampere, Other at Original Sokos Hotel Ilves, responded to this review
Responded 31 Jul 2023
Hi MJ,

Thank you for your review and stay with us!
I hope you brought up the problem with the air condition and bed during your stay so we were able to fix the problem.

Hope to see you again!

BR,
Tuuli
Reception
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Reviews (927)
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Reviewed 8 June 2023

Really tidy, stylish and modern hotel. Stayed here for business and slept really well in the room. The room was on the 9th floor with really nice views to the riverside, although I heard from others that their views weren't as great - towards the shops. Ate in Amarillo and Ballroom 3, the meals were rather good and there were enough options, I liked the breakfast especially. All in all, I would stay here again.

Date of stay: June 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank tuulie2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sokos Hotel Tampere, Other at Original Sokos Hotel Ilves, responded to this reviewResponded 19 June 2023

Hi,

Thank you for your feedback. I am happy to hear that you liked the food in our restaurants, and that the room was nice as well :) Hope to see you again soon!

Kind regards,
Tanja Korhonen
Reception Service Manager
Original Sokos Hotel Ilves

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2023

This is a typical Sokos Hotel. If you want to see how long it can take to check-in, you need to visit this one. It can take very long. Not too organized staff. Well, the guests were not the easiest ones. Lots of hassle. Me not like. Also, no contactless payments by phone due to deposit. Me not like.

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank AndersK_00
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sokos Hotel Tampere, Other at Original Sokos Hotel Ilves, responded to this reviewResponded 30 May 2023

Hello Anders,

Thank you for your feedback. I am very sorry to hear that your check-in didn't go smoothly and you had to wait a long time. Hopefully your stay with us was otherwise pleasant and we'll have you as our guest again some time. Have a great summer.

Kind regards,
Tanja Korhonen
Reception Service Manager
Original Sokos Hotel Ilves

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2023

The Hotel staff was very welcoming and helpfull. Clean and tidy as expexted. Only downside is that the parking garage is old and parking spaces thus quite small for modern vehicles. You gotta be careful there.

Date of stay: April 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Meander66488707383
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sokos Hotel Tampere, Other at Original Sokos Hotel Ilves, responded to this reviewResponded 1 May 2023

Hi!

Thank you for your feedback. Nice to hear that you enjoyed your stay with us :) Hope to see you again soon!

Kind regards,
Tanja Korhonen
Reception Service Manager
Original Sokos Hotel Ilves

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2023

On arrival morning, I changed our booking from the nearby Scandic to this hotel. I found out that the price of the Presidential Suite had been dropped to 363 euros. The normal price of this suite is around 750 euros and the price with the green S-bonus card is around 550 euros. In July 2014, we paid the summer sale price (-40 %) of 340 euros.

The hotel was recently renovated. The decor of this spacious top-floor suite is now much more stunning than it was. However, during our stay, we found two big problems.

The air conditioning is working lazily. This suite and half of the other rooms are facing south. It was a sunny Easter day and the sun was shining all day to the suite and it was too hot. The windows cannot be opened.

The second issue was the poor sound insulation. Everything could be heard through the doors of the connecting room. The ice-hockey team Tappara won that evening and in the middle of the night at 3:00, a loud party was started in the neighboring room. Although our bedroom was not next to that room, we woke up. The banging and screaming were at that level.

Maybe, the neighboring room should be kept vacant if the hotel is not fully booked. The same thing can happen in the other direction. I am sure that this suite is booked for many kinds of parties. It is very suitable for that.

The same issues were left we found during our previous stay: long queues for check-in and busy breakfast.

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Mikael F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 September 2022 via mobile

Spacious and clean bedroom and bathroom. Breakfast ok in Finnish standards. Newly renovated. Would be better if swimming pool was open in the morning and afternoon (currently only evening) and if beds & pillows were more comfortable. We were unable to turn the temperature down so it was on the warmer side to sleep.

Date of stay: September 2022
Trip type: Travelled with family
Thank minnam924
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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