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ffay005
Helsinki, Finland

International standard rooms a bit far from the city centre

4.0 of 5 bubblesReviewed 4 Sept 2023
In Finland, the hotel industry is basically a duopoly offering two star standards at four star prices. Thus, an international chain hotel is a very welcome addition to the market. The Courtyard claims three stars, but deserves at least half a star more. While prices are on par with the duopoly, quality is a lot better. I paid 120 € / night without breakfast, which is decent. The hotel felt pleasant and modern, materials and fabrics were of high quality and staff were friendly.

I checked in at 1 pm and was welcomed by a friendly receptionist who had a room ready for me. The room was of good size and in good condition. A fresh fitted carpet, a comfortable double bed with a socket by the bed for charging your phone, a desk, a closet (with a safe and an empty minibar), a large mirror on the wall, a luggage rack. There was even a small coffee table and a chair. The room would nicely fulfill four star criteria. The A/C was efficient, but I didn’t learn how to turn it off for the night. Wifi was free and fast. The standard room here is probably better than at any other hotel in Tampere. No water bottles are provided, but tap water is potable and tastes good. Overlapping curtains kept the room dark in the morning.

The bathroom did not feel cramped. It came with a walk-in shower with terrible water pressure from a shower head that provided an awfully narrow stream of water. Not the right place to save money! Unfortunately, there are no bathtubs at this hotel. Sadly, single-use toiletries have been replaced by wall-mounted containers, which are a convenient way for the hotel to save money, but which I don't find hygienic enough. Body lotion was not provided anymore, only shampoo, conditioner and shower gel. There were still small bars of soap available. The toilet paper was of high quality, which shows their attention to detail.

Breakfast is available in the lobby restaurant from 7 to 10 (until 11:30 on Sundays) and costs 20 € for hotel guests. I did not have breakfast this time, but the breakfast room did not feel crowded. The restaurant also offers a limited menu of comfort food from 4pm onwards Mon-Sat.

The hotel is located next to Tampere Hall, a bit far from the city centre. Keskustori is at least 15 minutes away on foot, Stockmann about 10 minutes. The nearest tram stop is a five-minute walk from the hotel.
Date of stay: August 2023
Trip type: Travelled solo
3.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Ville Virkki, General Manager at Courtyard By Marriott Tampere City, responded to this review
Responded 21 Sept 2023
Dear ffay005,

We want to thank you for taking time to share your feedback with us during your recent stay at the Courtyard Tampere City. Providing the highest level of hospitality is our number one priority and we are delighted that you were pleased with our staff and the room. Our reception is open 24h and they are ready to help you with anything that occurs during the stay.
We have pictured instructions how to use the AC in our reception.

Our sincerely apologies that the toilet/shower did not meet the expectations.
Our hotel is proud to have a LEED (Leadership in Energy and Environmental Design) -certificate. As a result, our operations are as environmentally friendly as possible, and green values has already been considered during the construction phase. Regarding to this matter the water pressure of showers might feel limited.
However, you can find a grey adjustment at the shower head. By turning it, the water pressure raises.

For the environmental reasons and reducing the waste, we do not have single-use toiletries anymore.

Thank you once again for choosing us.
We do hope to meet you again in the near future if travels bring you back to the area!

Sincerely, Stina
Front Desk Associate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 24 June 2023

Courtyard Tampere is a nice mid-range hotel. Breakfast is quite good, typical Courtyard, rooms are nice. However, they are not very good recognizing Marriott loyalty. In fact, during two stays, Titanium level was recognized only by granting top floor room (not corner room or better).

Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 32Morten
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ville Virkki, General Manager at Courtyard By Marriott Tampere City, responded to this reviewResponded 26 June 2023

Dear 32Morten,

thank you for leaving us important feedback!

It's nice that you liked our hotel and especially that you liked the breakfast.

We are sorry to hear that you did not feel that you received enough services as our elite member.
We have the $10 F&B voucher or extra points as a welcome gift for elites. Bonvoy Elites also have the option of late check-out subject to the availability. A room upgrade is also one of the benefits our elites have.
All our rooms are the same size, except for the suite. You can always ask for a corner room at the reception when checking in. We will do our best to make your wishes come true.

Thank you once again for staying with us!
We do hope to see you soon if travels bring you back to the area.

Sincerely, Stina
Front Desk Associate

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Reviewed 8 June 2023

The hotel is located in a quite central location. It was perfect for assisting a congress in the same building Tampere Talo. The room is amazing,nice sunset views over the skyline and quite big. Very large amd comfortable bed and pillows. The service very nice. The breakfast is ok it could be better. The breakfast are is small.

Date of stay: May 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Alvaro C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ville Virkki, General Manager at Courtyard By Marriott Tampere City, responded to this reviewResponded 24 June 2023

Dear Flayerbalo,
thank you for your feedback!

Providing the highest level of hospitality is our pride and we are happy to see you enjoyed your stay with us.
Great to hear the location was convenient for you.
The corridor between our hotel and Tampere Hall is convenient whenever you need to visit events of Tampere Hall.

Our breakfast room is rather small, but fortunately we have already started planning the renovation in order to serve our customers better in the future.

We do hope to see you again if travels bring you back to the area.
It would be an honor to us!

Sincerely, Stina
Front Desk Associate

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Reviewed 1 June 2023

Very nice hotel. Friendly staff. My room on the 10th floor was very spacious. Coffee and tea available as well a small fridge. Breakfast was also very good altough the breakfast room is quite small so it can get a bit busy sometimes. The location is also perfect if you attend an event in the Nokia Arena.

Room tip: Have breakfast before 8.00-8.30 if possible.
Date of stay: May 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank albertdock4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ville Virkki, General Manager at Courtyard By Marriott Tampere City, responded to this reviewResponded 24 June 2023

Dear albertdock4,
thank you for the feedback!

We are happy to hear you enjoyed your stay with us and everything went well.
Our staff always wants to provide as personal a service as possible, because it is important to us that customers feel welcomed to our hotel.

We apologize that the breakfast area is rather small.
We have started planning a renovation in order to serve customers more efficiently in the future.

Our location is convenient for most since we are right next to the university, Tampere Hall and the Nokia Arena.

Thank you once again for visiting us.
We do hope to see you again in the future!

Sincerely, Stina
Front Desk Associate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2023 via mobile

An American hotel with little cultural adaptation. Too a small breakfast room, no sauna, wall to wall carpets, compulsory use of id at the reception, english used first on the signs, no menu in the local languages in the elevator.

Breakfast was luckily of european standards but had to paid separately.

Tips were not expected so the employees are paid according the national standards?

Date of stay: April 2023
Trip type: Travelled as a couple
1  Thank TURO63
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ville Virkki, General Manager at Courtyard By Marriott Tampere City, responded to this reviewResponded 11 May 2023

Dear Turo,
thank you for leaving us important feedback!

We are part of the international Courtyard by Marriott -brand. The idea behind the brand is that every hotel has the same facilities and désign in every destination. Due this reason, many of our info is only in English and we do not have sauna here. Luckily, Tampere is the sauna capital of Finland since we have the most public saunas in Finland!

There is no tipping culture in Finland, because employees are paid according to the law.
However, if you wish, you can leave a tip as an extra thank you for a job well done.

We do hope to see you again in the near future as our guest. It would be an honour to us!

Sincerely, Stina /Front Desk

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Reviewed 25 February 2023 via mobile

The facilities were fine for the brief visit on business and the breakfast was perfect. The room was clean and well provisioned with good coffee and free bottle of water. Comfy room and quiet although the parking was extra which I guess is to be expected.

Date of stay: January 2023
Trip type: Travelled on business
Thank lee_winston
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ville Virkki, General Manager at Courtyard By Marriott Tampere City, responded to this reviewResponded 11 May 2023

Dear lee_winston,
thank you for leaving us important feedback!

We are happy to hear you enjoyed your time with us and you enjoyed the wide buffet breakfast.
Our housekeeping team does their best to ensure that every customer have a clean atmosphere to have their good night sleep.

Hopefully we do see you again in the near future as our guest again!
It would be an honour to us.

Sincerely, Stina /Front Desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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