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Rashida_Arvonen
Espoo, Finland

Excellent customer services, great food, great locations!

5.0 of 5 bubblesReviewed 2 Jan 2017
We booked 2 rooms for weekend stay on New Year Eve with early check-in without any problem! The staff were super friendly and helpful. Breakfast time was extended to 2pm on Sunday morning of new year, the food was really good.

The location of the hotel is great and close to centre. The room have great view and very clean. One thing that I could comment is the height of the bathtub/shower, it's too high to step in/out and can be slippery after shower. otherwise everything is spacious in the room.

Definitely come back for another stay & highly recommended compared to other hotels in town! =)
Date of stay: December 2016
Trip type: Travelled with family
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (584)
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Reviewed 19 December 2016

We came very late at night. had to book by phone. We got really nice service already on the phone and when we arrived the check-in was really nice.
The room was basic, quite minimal and typical. Clean and fresh. Very good bed.
The breakfast was good and again the service was really nice.
We needed to split the bill and everything worked well.
Its easy to come by car. Cars can be parked very close and there is a direct route from the parking hall to the hotel.

Date of stay: December 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank TimeToRethink
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 December 2016 via mobile

This hotel is very new, modern, and of reasonable quality. As an American that is accustomed to US hotels this place is a breath of fresh air. The beds are OK, but the rooms are nice and the service is good. The breakfast is fantastic and the gym is quite large with a variety of equipment.

Also, as a business traveler, the quality of Wifi/Internet is very important. It is in this category that Solo Sokos seems to beat the other hotels in Jyvaskyla. I will stay there in the future for this reason alone.

Date of stay: December 2016
Trip type: Travelled as a couple
Thank James T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 November 2016

check-in was smooth, in a nice modern hotel reception.
got a room at the 7th floor. the room was spacious and nice with a good bed and a big bathroom with a large tub.
however, there was several hair in my bed, both black short ones and brown longer ones. that kind of grossed me out. I checked the sheets and they seemed new and clean. I would come back and stay here again, but I will check the bed thoroughly next time. if it wasnt for the hair I would give one point higher rating.

Date of stay: November 2016
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank H_J_Simpson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hannu N, General Manager at Solo Sokos Hotel Paviljonki, responded to this reviewResponded 21 November 2016

Dear H_J_Simpson,

Thank you very much for your feedback.

I would like to present my sincere apologies regarding the unacceptable level of housekeeping in your room. It is clear that every room appointed to our guests should always be spotless and clear of hair or any kind of dirt from the previous visit. Thank you for letting us know, so that we can improve our work for the future.

I am happy to hear that you found our hotel otherwise satisfactory.

Welcome again,

Hannu Nirkkonen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2016 via mobile

Best hotel I've been to in a very long time! Every detail shows that the purpose is make you to enjoy your visit and the small things even give you a feeling of little luxury. Purpose of my trip was business but was glad to notice the toys both to toddlers and youth.

Date of stay: November 2016
Trip type: Travelled on business
Thank katarinaa737
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 November 2016 via mobile

I spent two nights in this relatively new hotel with my daughter. Solos hotel Paviljonki is convince you located next to the Jyväskylä conference center. Parking is provided in next to the hotel and it costs 12 euros per day.

When we arrived in the hotel we were greeted with smile. Check in process was extremely smooth and took only couple of minutes. Within these minutes the receptionist was able to tell all the relevant information about the hotel and surroundings.

We had a standard double room which is modern, but somehow lacks "the character". Room is well maintained and the housekeeping staff is as friendly as other staff.

Breakfast was excellent and it included some local specialities like strawberry rhubarb juice from local producer and local bread. Staff in the restaurant is very attentive and friendly.

I would recommend this hotel for anyone and especially if you attend the conference. I will definitely return to this hotel.

Date of stay: November 2016
Trip type: Travelled on business
1  Thank zzzerman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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