Best hotel I've been to in a very long time! Every detail shows that the purpose is make you to enjoy your visit and the small things even give you a feeling of little luxury. Purpose of my trip was business but was glad to notice the toys both to toddlers and youth.
I spent two nights in this relatively new hotel with my daughter. Solos hotel Paviljonki is convince you located next to the Jyväskylä conference center. Parking is provided in next to the hotel and it costs 12 euros per day.
When we arrived in the hotel we were greeted with smile. Check in process was extremely smooth and took only couple of minutes. Within these minutes the receptionist was able to tell all the relevant information about the hotel and surroundings.
We had a standard double room which is modern, but somehow lacks "the character". Room is well maintained and the housekeeping staff is as friendly as other staff.
Breakfast was excellent and it included some local specialities like strawberry rhubarb juice from local producer and local bread. Staff in the restaurant is very attentive and friendly.
I would recommend this hotel for anyone and especially if you attend the conference. I will definitely return to this hotel.
Recently built clean and cozy hotel with a good location. Easy access from parking garage straight to hotel, parking is 12€ / day. Breakfast was ok, nothing special but has everything you need. Room was spacious and clean, would recommend.
Stayed for a night on the 8th floor with a spectacular view over the Jyväsjärvi lake. The room was tidy and the bed was comfortable. Breakfast was superb. The hotel's restaurant Trattoria was very atmospheric and the service through out my stay was very good. Will go again.
This is a very nice, modern hotel with excellent sauna facilities and a very nice breakfast. All of the staff were very pleasant and helpful as well. Unfortunately the level of service in the rooms is way below business hotel standards. I completely understand that it is better for the environment not to change the sheets, for instance. That is fine, it is not necessary. But they never cleaned the floor (or anything else), or even checked that we still had soap in the shower (which we didn't). One day I thought they had given us fresh towels, but it turns out they had folded up the wet ones and mixed them up so we didn't know whose was whose anymore. These service issues are such a shame because that is what I remember most when really the hotel itself and the front desk and dining staff were lovely.
Dear Rachel K,
Thank you very much for your feedback.
I want to sincerely apologise for the unacceptable level of our housekeeping service. As you pointed out, we try to boost environment friendly procedures at our hotel, but it really should not mean that we provide poor cleaning and housekeeping service to our guests. This has clearly been our mistake and I thank you for letting us know, so that we can address the problem and improve in the future.
It is very nice to hear, that you found our hotel otherwise satisfactory and felt that our staff provided polite and friendly service.
Kind Regards,
Hannu Nirkkonen
General Manager
