Stayed here in october. The staff was very friendly, rooms tidy and nice, hotel location good enough. The restaurant was closed, no explanation given for that, and that was a bit disappoiting, but overall a very nice stay. More
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Improvements are paying off as the quality of the hotel is clearly better than before. Room was tidy, high quality restaurant services and nice breakfast. We are staying in Jyväskylä a few times a year and will book here in the future. Some improvements possibilities are always there e.g. pre-booking of electrical car charger.
Hi TomiV136,
A warm thank you for leaving such an amazing review! It's so nice to hear that you truly enjoyed your stay and the improvements on our hotel. We hope to see you again soon, as you are warmly welcome!
Kind regards,
Essi / Scandic Jyväskylä Station
Room size is good. Room Service is very poor. The pillows, blankets and sheets are only sloppily prepared. Hand- and bath towels are simply left on the washbasin - so the washbasin remains uncleaned. I a real 4 Star hotel those are least folded and hung up.
I was also disappointed with the breakfast. Even a 3 star hotel usually offers hot smoked fish (salmon) in the morning. There was no sign of that on Sunday either.
Conclusion: The rating of 4 stars is far exaggerated. The hotel is overpriced for the service offered. Too bad, because Scandic actually has resp had a good reputation.
Dear neyenor,
thank you for staying with us and your feeback on our services. I’m very sorry that you were disappointed on our standard of cleaning and breakfast. I have forwarded your wide feedback to our supervisors and it will be taken on agenda on our next meeting. It is highly important for us to get feedback, so that we can improve our service. So again, thank you for this.
I hope we can make up to this some other time, if you will be visiting us.
Wishing you great summer!
Kind regards,
Sanna / Front Desk
