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ged1
Lisburn, United Kingdom

Great Location

4.0 of 5 bubblesReviewed 6 Jan 2024via mobile
Hotel in a great location next door to the train station. Check in for 13 of us was smooth and easy, staff friendly and helpful.
We had 7 rooms with no complaints from anyone one in our party. Rooms are large and warm - 6 outside.
Breakfast was good with a reasonable choice for gluten free people.
Would stay again when in Helsinki
Date of stay: November 2023
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mari Salonen, Owner at Holiday Inn Helsinki City Centre, an IHG Hotel, responded to this review
Responded 8 Jan 2024
Dear ged1,

Thank you for taking the time to write the review! We're very happy to hear, that you enjoyed your stay with us. Thank you for your visit and welcome back again!

Sincerely,
Mari Salonen
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,225)
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All reviews train station city centre great location business center within walking distance good size standard room excellent breakfast executive supermarket square euros sauna minibar ferry harbour
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6 - 11 of 1,225 reviews
Reviewed 3 January 2024

I've stayed here multiple times, can't beat the location or the price. Not only is the property right next to the train station, it's also in the heart of Helsinki with tons of sightseeing/shopping/restaurants options. Hotel has a friendly staff and quick check-in process. The room is always quiet, a decent size, spotless, and with good in room toiletries. Restaurant has a wide variety of options for breakfast. Will be staying here again for a trip in May 2024!

Date of stay: September 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank erins141
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mari Salonen, Owner at Holiday Inn Helsinki City Centre, an IHG Hotel, responded to this reviewResponded 5 January 2024

Dear erins141,
Thank you for choosing Holiday Inn and for writing the review! We're pleased to hear, that our location, staff and service met your expectations. We look forward to welcoming you back on May.
Sincerely,
Mari Salonen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2023

Had a 3 night stay here. Asked for a high floor overlooking the square when booking and that's what I got (6th floor) Nice view and no noise. Probably the best thing about this hotel as others have stated is its location. Literally right beside the train station. Had an early flight home and had worked out a shorcut into the station by then! Check-in was efficient and staff were friendly. Room (Standard room) was spacious as was the bathroom. Didn't get the room cleaned so can't comment on that - just hung the sign on the door to get the points on my IHG account. Good choice of food for breakfast. Didn't use the restaurant or bar when here. Overall, hotel is clean and modern, good facilities and perfect location. If I'm back in Helsinki would stay here again.

Date of stay: November 2023
Trip type: Travelled solo
Thank Stewart_McC22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mari Salonen, Owner at Holiday Inn Helsinki City Centre, an IHG Hotel, responded to this reviewResponded 21 December 2023

Dear Stewart_McC22,
Thank you for the review! We're so happy to hear, that our services met your expectations. Thank you for choosing Holiday Inn and welcome back again!
Sincerely, Mari Salonen General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2023 via mobile

Perfect location in the centre of Helsinki. It could not be easier for travellers. The train station from which you arrive from the airport is next door Great service from the staff and super beeakfast. The hotel also has a sauna and very comfortable beds. I love it

Date of stay: December 2023
Trip type: Travelled on business
Thank 130pern
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mari Salonen, Owner at Holiday Inn Helsinki City Centre, an IHG Hotel, responded to this reviewResponded 4 December 2023

Dear 130pern,
Thank you for writing the review! We're very happy to hear, that your visit was successful and you enjoyed your stay with us. Thank you for choosing Holiday Inn and welcome back again!
Sincerely,
Mari Salonen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2023 via mobile

Excellent location. Right next to rain station and walking distance to everything. Rooms were spacious and they had Very comfortable beds. Friendly staff. Rooms lacked on cleanliness on arrival. Breakfast was good and all in all it was a hotel that was very good for our purpose.

Room tip: Next to train station with easy access to airport by train 24/7.
Date of stay: November 2023
Trip type: Travelled with family
Thank Journeyinworld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mari Salonen, Owner at Holiday Inn Helsinki City Centre, an IHG Hotel, responded to this reviewResponded 2 November 2023

Dear Journeyinworld

Thank you for your review and for choosing our hotel for your visit of Helsinki. We highly appreciate you writing your feedback about your experience in Helsinki and our hotel. We hope that your stay with us was a pleasant one. We are grateful for your kind words about our staff, breakfast and rooms. We apologize if you found the room cleaning lacking. We will go through your feedback with our housekeeping department in order to improve on that aspect. We thank you once more for choosing Holiday Inn Helsinki City Centre and we hope to see you again as our guest in the future!

Kind Regards
Niko Kanerva
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2023

I stayed here to be close to transport with easy access from the airport and I preferred to believe the positive reviews. However, I agree with a previous reviewer that this is no more than a three-star hotel.
Pro's
Easy access from the airport. Close to public transport.
Close to many of the sights and shops.
Kettle and small fridge in room (base rooms have a locked fridge???)
Rooms are a good size
When I complained about the first room they gave me they changed it without question
Good blockout curtains.
Small gluten free station at breakfast.
Staff working the breakfast room were lovely.
Cons
The hotel needs a serious makeover. Very stained carpets, walls marked.
The inner rooms overlook a concrete courtyard and when they first gave me one of these rooms there was dog faeces visible through the windows.
The fridge was locked in this room and it was claustrophobic. I was told that this was due to people stealing the alcohol. Note: No lock on the fridge in the second room.
The breakfast is not great. I don't understand how other people have said that it is. The Finnish oats were not done well, they were lumpy and tasteless. The eggs were rubbery and dry. However, when I asked for fresh eggs to be cooked, they did so.
Had to ask to have my room made up.
Had a latte from the bar that was undrinkable.
Also, staff should not discuss customers in Finnish when they think no-one is around to understand them.
I wish I had more positive things to say but I am afraid that I do not. I doubt that I would stay here again. There are better hotels in this price range.

Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank ATAT193
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mari Salonen, Owner at Holiday Inn Helsinki City Centre, an IHG Hotel, responded to this reviewResponded 28 October 2023

Dear ATAT193

Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn HELSINKI CITY CENTRE.

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at +358 9 54255 000 or niko.kanerva@holidayinnhelsinki.fi.

Sincerely,
Niko Kanerva
Front Office Manager
+358 9 54255 000
niko.kanerva@holidayinnhelsinki.fi

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