Natura Viva's booking application in Finland charged double the price after making a one-day reservation at the accommodation. The receipt I received didn't really show that there was a mistake, but I assumed that the price for the Friday-Saturday reservation was double. I couldn't find the price list for the reservation or the price breakdown on any site, so it was difficult to determine what the issue was. I sent an inquiring e-mail to Natura Viva's customer service and after the weekend Natura Viva promised to refund the extra price they charged.
I assumed they would provide additional compensation due to the system error I found. Yet, they did not offer any additional compensation and, despite my request, they did not agree to pay. If I hadn't noticed the double charge myself, Natura Viva wouldn't have noticed it either, and I would have paid the price of two days for a one-day reservation, i.e. €149 too much.
I hope no one else has had to pay double the price for booking Natura Viva. A warning about possible double charging should also be visible to the booker. Now apparently the system error is being fixed, so it may be that this error will no longer occur. However, I urge Natura Viva customers to check the charges for their own previous bookings, if it is still possible.
However, Natura Viva did not praise me in any way for finding a system error and reporting it, which raised my doubts about Natura Viva as a reliable operator and a party benefiting from double billing.
Tiina was a perfect guide for our Natura Viva kayaking experience, taking three totally untrained Americans and teaching us proper kayaking techniques while exploring the islands off of Helsinki. Thoroughly enjoyed the experience, would most certainly go again. Thanks, Tiina and Natura Viva team.
Had a fantastic private kayak trip under the expert guidance of Tiina. The initial briefing was thorough but swift and the paddling itself was stunning.
The four of us all have different levels of experience and everyone enjoyed it. 3 hours was just about the perfect duration.
The facilities on land are also great. Clean, secure etc.
Would highly recommend this excursion to anyone wanting to see the beauty of the islands around Helsinki.
We had a two day kayak trip around the islands in the Helsinki area. So amazing - excellent kit provided and tuition. The area we were in was breathtakingly beautiful, we went wild camping, went to a sauna on a small remote island and were served gorgeous food. The kayaking was superb. Our guides Juha and Sana was so friendly, helpful and knowledgeable - lovely people. 100% recommended.
Thank you for your visit and your review. We are happy to hear that your trip was a success. You are more than welcome to visit again. Best Regards, Team Natura Viva
Just back from an unforgettable two day kayaking trip, guided by the wonderful Sanna and Juha. What an experience - rain, sunshine, wind, sauna, swimming, laughter, great food, great company and a big of paddling too.
They listened to us, and tailored the trip to match our capabilities, our requests and the weather.
We were always in safe hands.
Many thanks for your review. We are pleased to hear that you have enjoyed your trip. We will pass your kind words to our team and we would love to show you more if you come visit again. We wish you a great summer. Best Regards, Team Natura Viva
