Great place for kayaking but I am a bit concerned about customer service. Staff were friendly and welcoming on a previous visit but yesterday was a bit disappointing. There is a sea plane in the bay and it came out and started preparing to take off as we were returning. We stopped and waited for the aeroplane to take off and arrived on the beach seven minutes late. Their first concern was to say it was twelve minutes (it wasn't, it was seven) and that they have to charge another €20. It makes my safety feel a bit cheap when I am on the water in a kayak with a sea plane taking off. Not an ideal situation for a sports club. It is a pity because otherwise it is a great place. I hope that they will address the issue.

We nearly cancelled our trip as it was such appalling bad weather - very heavy rain. We are so relieved that we didn't as we had such a wonderful day. We were provided with waterproofs that kept us nice and dry. Sonya was an exceptional guide - friendly, informative and patient (it took us a while to work out how to steer the canoe). The lake and the forest were so beautiful and we feel that this trip was the highlight of our stay in Helsinki.

We had an amazing time kayaking with Natura Viva the last day of our stay in Helsinki. Chris was a great guide—very friendly, discreet, polite, professional, made us feel comfortable in an instant and he explained everything we needed to know. We learned a lot, plus the Finnish nature and scenery were amazing. Great experience, totally recommended. Next time we will do the evening one! Chris, kiitos man, you rock! Moi moi!