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All reviews the club lounge city centre health club junior suite business hotel great gym an upgrade standard room excellent breakfast ihg euros conference bathrobes bathtub wardrobe personnel
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Reviewed 16 January 2021

This was our second time at this hotel after its complete renovation. Last time, we also booked the biggest Crowne Suite but it was not ready yet and we were moved to a Club room.

Because our Christmas trip to the Canary was canceled, we had to make new plans for Christmas. We made a two-night reservation for the Crowne Suite. The sale price of 302 euros per night was good. It included access to the Club Lounge and breakfast which at the moment is served only in the restaurant.

There is only one Crowne (Executive) Suite and it is located on the 9th floor which is the Club floor with the Club Lounge. Three smaller suites and Club rooms are on the same floor. Junior Suites are located on every floor.

Crowne Suite is a very spacious suite (86 sqm) with an expansive living room with two sitting groups and a dining area. The new decor is stylish. The bathroom is in its original state but functional with a separate tub and shower. The view in the direction of the city center is panoramic.

The Club Lounge has also a new stylish decor. The evening service with snacks and drinks (wine, beer) is 18:00-20:00. This time the hotel was quite empty and it was plenty of space in the lounge. However, if the hotel is full the lounge is quite small considering that 60 rooms have access to it.

The breakfast was very pleasant also this time. It was calm and the service was very friendly. The food selection is wide. You can also order omelets.

Date of stay: December 2020
    • Value
    • Sleep Quality
    • Service
2  Thank Mikael F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel Crowne Plaza Helsinki-Hesperia, Owner at Crowne Plaza Helsinki - Hesperia, an IHG hotel, responded to this reviewResponded 1 February 2021

Dear Mikael F,
thank you for the nice words and feedback.
It was a pleasure have you with us and see that you and your friends were enjoying the stay. We are maybe not as warm as Canary but at least our live music maybe warm atmosphere.

It was unfortunate that we couldn't offer Crowne suite at the first time!

I wish you happy winter time.

Sincerely,
Aino Jurvanen
Crowne Plaza Helsinki

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2020 via mobile

Thank you for the great stay! Lobby, restaurant and room all fresh out of the renovation. Staff making you feel welcome from the first step. Credits for the lounge with tapas & refreshments!

Stayed in a junior suite and will return next time with family.

Date of stay: November 2020
Trip type: Travelled solo
1  Thank 329mp123
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel Crowne Plaza Helsinki-Hesperia, Owner at Crowne Plaza Helsinki - Hesperia, an IHG hotel, responded to this reviewResponded 1 February 2021

Dear 329mp123,
thank you for your time to leave feedback on your stay with us here in Crowne Plaza Helsinki.

I am happy to hear you enjoyed our renovated hotel and atmosphere.
Indeed new Lobby and restaurant is more welcoming!
Rooms are nice and fresh.
I have forwarded your comments also to Food and beverage team.

All the best!

Sincerely,
Aino Jurvanen
Crowne Plaza Helsinki

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Reviewed 13 November 2020

Actually no idea if restaurant is good or not... Had a reservation for our 1st anniversary and really looking forward to a night out with the wife. Arrived on time, waited to be seated for about 5 min and was finally asked if i had reservation. 15 mins later we left dissapointed. Restaurant quite busy but not busy enough for us to accept this disapointment and lack of customer service.

Date of stay: November 2020
Trip type: Travelled as a couple
Thank fredriksD4073MB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CPH Staff Hotel, Owner at Crowne Plaza Helsinki - Hesperia, an IHG hotel, responded to this reviewResponded 15 November 2020

Good evening dear fredriksD4073MB and thank you for your valuable riview. I am so sorry to read that our restaurant did not surprise you positively but left quite a lot to be done better. We would love to reach to the full potential in serving you in the restaurant if you may visit us again. You are able to send us your wishes to hotel@crowneplazahelsinki.fi and we will do our best to compensate you experience. Your review will be shared to the entire staff to ensure a better performance from our side.
BR, Merlin from Crowne Plaza Helsinki hotel

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Reviewed 7 November 2020

The Hesperia Bar&restaurant really is not up to 4 star hotel standard as a restaurant. It is actually Hard to give even the one single star as we never got to eat dinner as planned and prebooked. After half an hour waiting with no one even saying sorry for the delay, we deemed it better to leave. And that was after waiting about 15 minutes to be lead to the table...

Date of stay: November 2020
2  Thank 331Eija
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CPH Staff Hotel, Owner at Crowne Plaza Helsinki - Hesperia, an IHG hotel, responded to this reviewResponded 15 November 2020

Good evening dear 331Eija and thank you for the time to write the review. We are so sorry that there was such lack of proper service and creating an atmosphere to be remembered. We would love to have you visiting us again to show you what a marvellous experience really is while dining with us. You are able to send us your wishes to hotel@crowneplazahelsinki.fi . We will go through this review with our whole staff to quarantee guests a memorable experience.

Wishing you a great autumn!
BR, Merlin from Crowne Plaza Helsinki hotel

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Reviewed 15 October 2020

Our stay didn't have a good start. Two hours before our arrival, I was emailed that the renovation of the best Crowne Suite is not ready. We had booked that for one night and two nights for other room types.

So I opted for three nights in the same Club Room, two first nights for the opening sale price of 149 euros, and the last night with IHG points.

I also asked for the IHG Platinum upgrade for a Junior Suite but we got the worst Junior Suite. In five minutes we were back in the reception and were moved to the best Club room #901.

There are six Junior Suites per floor. Room #734 is a very long and narrow room. The only window is in the recess where the two hotel wings are connected. Room #901 has excellent views over Töölö Bay and is a little bit bigger than most Club rooms.

What it takes to the renovation, the public spaces are now very stylish. The Finnish interior architect office DSign Vertti Kivi & Co. has done a great job as they have done with Viking Grace and Radisson Royal Helsinki.

The rooms are a little bit on the dark side, even the #901. The walls are dark grey and the huge headboard very black. The old black wardrobes are left. The beds and chairs are new and comfortable. Very little noticeable has been done in the bathroom.

The Club Lounge was not ready yet. The evening service was done with tapas plates and drinks from the bar.

The breakfast was very pleasurable. There were very few guests and the atmosphere was pleasantly calm. The buffet had a wide selection of food. The service was efficient and friendly.

Despite the initial difficulties, we had a very lovely stay.

Date of stay: October 2020
    • Location
    • Rooms
    • Service
1  Thank Mikael F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CPH Staff Hotel, Owner at Crowne Plaza Helsinki - Hesperia, an IHG hotel, responded to this reviewResponded 19 October 2020

Dear Mikael F,
thank you so much for your review and the time spent writing it to us. We would love to give our guests a memorable stay and make sure that everything goes smoothly and according to the wishes. We will definitely exceed this experience when you shall return.

We do have different types of junior suites, in size and location. We will make a note of the junior suite which is not to your liking and add the information that the given club room was efficient and liked.

It is very good to read about your thoughts about our new design by Mr. Vertti Kivi. We are hoping that our guests take a liking to the appearance and see it as a fresh touch in the hotel world.

We are very happy that the breakfast, with it`s atmosphere, service and food selection were enjoyable.

We would love to see you again soon and wish you have a wondrous fall!
BR, Merlin from Crowne Plaza Hesperia reception

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