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1 - 6 of 17 reviews
Reviewed 22 April 2018

Came over from the UK for a bit of an autumn break to find a beautiful, inspiring and fantastic place that is definitely different from home.
Friendly staff, lovely food with a very own take on cooking and nice and roomy spacious hotel. Good economy priced and very homely place to stay. Did enjoy the sauna very much, as it is not your everyday thing to do in the UK.
Will definitely be back!

Date of stay: October 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank TonK80
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 April 2018

I just got back from a round trip in Europe. This hotel/motel or B&B style was surprising and near the town and Ruka ski area(about 25 minutes) They have nice big rooms and some cottages as well. While I was there, made some friends from japan and Korea and other countries. Easy going, no set time for breakfast. you can ask for it at 6 am or at 11 am, they let you decide. either, buffet style, or at your own set time, they serve you. The owner also assists in choosing excursions like husky sled tour(where you drive your own sled !) or a snow scooter safari. I more enjoyed cross country skiing right from my room. Hope to visit again sometime in the future. Greetings from Toronto !

Date of stay: March 2018
1  Thank bernardvansant
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 December 2014

I was here two nights recently on a work trip to Kuusamo. This place seems to be a hobby to the couple running it. Everything is almost there, but not quite.
I stayed in a log house behind the hotel. The house itself is ok equipped, with fire place, fridge, electric sauna etc. But, it's not very well taken care off. Beds are cheap, linen costs extra. Food at the restaurant did not meet the standards, at least when I ate there once. Menu promises Thai food as well, but it's not available. They do not have licence for serving alcohol.
Location is great, next to a beautiful lake, there's plenty of parking space and so, but do you pay for the lake and the parking lot. No, you pay for the food and bed.
Couple running the place don't really speak Finnish that well, so please prepare to do it in English. Service is friendly though.

Room tip: Prefer the separate log house behind the hotel building, and you get more peace.
Date of stay: October 2014
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Jarkko L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 July 2013

Our trip started with car problems, so we tried to call the reception to query about the opening times in case we arrived late. After three tries, they finally picked up the phone, but neither of the two customer servants that I talked with knew even basic Finnish, so we ended up not getting any answers to our questions. The night had to be paid beforehand and no registration of any kind was made, overall the reception was not very professional. At least we were handed a receipt. The staff didn't have any command of Finnish language, which I think should be the standard in Finland.

The hotel was weathered and run-down, the yard was messy, and the hotel room itself was cold and slightly dank. There was no drinking water or toilet paper, which according to the receptionist should have been there, and there was no kitchenette which was advertised so we ended up not being able to make breakfast ourselves. The walls were very thin, so every noise in the other rooms could be heard.

The only positive thing was the location, which was peaceful and the lake nearby was beautiful. Overall, I would recommend looking for some other hotel if you're planning on staying in Kuusamo.

Date of stay: July 2013
  • Trip type: Travelled as a couple
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2  Thank Juhani A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joost V, Manager at Hotelli Kuusamon Portti, responded to this reviewResponded 14 January 2014

I investigated this case, what is disturbing is that you mentioned 2 times in line 4 and line 8 the poor Finnish language ability the staff has. They can't help that and is not correct to use those personal weakness into a hotel review. Further more we never advertised Kitchenettes into our rooms. We simply never had those unless you rent one of our bungalows which are fully equipped with full kitchen and sauna etc. Also you have called our hotel 7 times asking for help on your car trouble and we have complied. When you arrived at 2 am in the morning we were here for you. Thin walls?, 20cm concrete. Are you sure you rated the correct hotel? I really do not know what more we could have done for you, you even complimented us when you checked out in the morning. The yard was clean, mowed the lawn that day and the building seems almost new according many of our guests. Responding correctly to you when you use poor language skills as an argument to write several bad reviews on several different hotel review sites is below the belt as we say.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2012

This is a very nice and quiet place, nice hotelrooms and a good kitchen. Breakfast whenever you want and wake up. On the shore of a beautifull lake, with sauna and i also saw some rowing boats so i guess you can also take a row on the lake.

Room tip: they are all good!
Date of stay: September 2012
  • Trip type: Travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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1  Thank Isla V
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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