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All reviews central location nice bathroom tour group spent two nights santa lapland sauna euros heating circle child
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Reviewed 12 March 2022 via mobile

The hotel is cozy and very well maintained.
The basic room is spacious and cushy.
Central location with two shopping centers nearby. A 24/7 food store is just beyond the corner and all restaurants are inside 5 minutes of walking circle.
The personnel is very helpful and hospitable.
Decent food for both breakfast and supper.

Room tip: The lights on the main street may be annoying at night, a room on the rear side of the building is probably a better choice .
Date of stay: February 2022
Trip type: Travelled with family
Thank 702sagir
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pia Virtala, Guest Services / Front Office at Santa's Hotel Santa Claus, responded to this reviewResponded 1 week ago

Dear 702sagir,
thank you for your stay and nice review.
We are so happy to hear that you enjoyed your stay with us.
Hope to see you again!

Best regards,
Pia Virtala

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2022 via mobile

The room
The basic hotel room with breakfast is around 200 euros for three persons.
For this price you get:
outdated decor, basic sheets, small basic blankets (you would expect dawn)
Un comfortable pillows (only two on a bed) basic towels,
Body wash and shampoo in one (not branded), no body cream, no other toiletries.
No free water bottles no espresso machine.
In one of our two rooms the heating was not working properly, we complained on the second day-it was not fixed during our 8 days stay.

Breakfast
The buffet lacks quality,
The cheese selection is poor (three basic cheeses)
The bread is good the selection is OK but not more.
Fresh fruits available, but the selection is minimal with no fresh fruit salad.
The pastries selection is extremely basic and poor, no croissants or danishes.
The table are not set, you should take your cutlery from the buffet, the paper napkins are basic.
By the bread stand, margarine was served instead of butter.

Facilities
The Sauna is restricted to two hours, no towels/robes or any other amenities are available.
The hotel do not offer any massage treatments.

Date of stay: February 2022
Trip type: Travelled with family
1  Thank 98ofira
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 22 December 2021 via mobile

Great location , very clean and great food. Minutes walk from the main shops and a great selection of restaurants. Family friendly and great buffet breakfast , plenty of choice for all tastes. Sledges available at the door (most of the time) for the kids.

Date of stay: December 2021
Trip type: Travelled with family
Thank mkj2000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pia Virtala, Guest Services / Front Office at Santa's Hotel Santa Claus, responded to this reviewResponded 23 March 2022

Dear mkj2000,

thank you so much for your nice review.
Hope to see you again as our guest!

Best regards,
Pia Virtala

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2021

I spent two nights on business and leisure in Rovaniemi. Santa Claus Hotel had a brekfast full of tastes from North, nice room, good confrence spaces and extra comfortable beds. Close to swimming pool, cinema and shops. Perfect!

Date of stay: October 2021
Trip type: Travelled on business
Thank W5862OJheidis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eveliina Korhonen, Sales at Santa's Hotel Santa Claus, responded to this reviewResponded 30 November 2021

Dear W5862OJheidis

Your lovely feedback warms our hearts. We are especially happy to hear that you enjoyed our new Santa's hotel breakfast!
We hope that you had a great stay in Rovaniemi and you will visit Santa's Hotels again.

We wish you wonderful holiday season!

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Reviewed 12 July 2020 via mobile

The town it self has absolutely nothing to offer, but we knew that before arrival. We stayed here for 1 night in the basic room. The room was wuite okay, except for the beds and especially the pillows. I was extremely tired as I was driving from Helsinki to Norway, but couldnt get more than an hour of sleep. The room decor was modern and bathroom was good sized. Breakfast was alright, could have offered scrambled eggs... even during the pandemic and not just a bread and youghurt.

Date of stay: July 2020
Trip type: Travelled with family
2  Thank PatrikL245
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helena Jokelainen, Guest Services / Front Office at Santa's Hotel Santa Claus, responded to this reviewResponded 16 July 2020

Dear PatrikL245,

Thank you for your stay in Hotel Santa Claus and your feedback. We are pleased to hear that you liked the hotel room's decor and the size of the bathroom. However, we are truly sorry that the bed and the pillows were not well suited for you and you couldn't get much sleep. Our staff is always ready to help in situations like this. During the summer we have breakfast served in our café with limited selection. However, we are glad to get suggestions! We appreciate your feedback as it will help us improve our services further.

Have a nice summer time and welcome again!

Kind regards,
Helena

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