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Reviews (734)
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Traveller rating
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All reviews rooms are small central location nice breakfast location is excellent santa claus village reindeer tub supermarket clothing river
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1 - 6 of 734 reviews
Reviewed 28 February 2020

I booked two rooms for one night and the total was around USD $170.(Breakfast included) Fair price for me :))
The reception was nice and friendly when we asked for some information about the northern lights tour and how to get to some of the tourist spots.
The hotel location is great. It's close to the train station, the city center and the bus station to the Santa Claus Village.
Breakfast is also good :))
One problem that annoyed me is the bathroom. The shower sliding door was not sealed!!! So there was kind of a flood after taking a shower QQ...
(If you want to buy a reindeer doll for a lower price, you can get it at the nearby museum. The only difference is the scarf I think. Cheers.)

Date of stay: February 2020
    • Location
    • Rooms
    • Service
1  Thank winnieliu0122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria G, Guest relations at Arctic City Hotel, responded to this reviewResponded 2 March 2020

Dear Winnieliu0122,

Thank you for writing us this kind review.

We are truly happy to hear that you enjoyed your time with us and you found our staff helpful. We will forward your kind words to our staff.

Thank you for letting us know about this issue about the sliding door in the bathroom. My apologies for any inconvenience cause. We will definitely look this issue up.

Hope to see you again in Rovaniemi!

Kindest regards,

Maria
Guest relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2020

Our group of 20 found this hotel ideal to our needs. The rooms are clean, warm, comfortable, quiet, just what we needed for a good night's sleep after a day of activities. While the rooms are compact, there is enough space for 2 people with 2 large check-in bags plus 2 small carry-on bags, etc. The trick is to place one large bag on the sofa, the small bags on the chairs so that floor space is not taken up.

It is very convenient to go walking out and about the hotel.

The buffet breakfast is a very good way to start the day.

Date of stay: February 2020
    • Location
    • Sleep Quality
    • Service
1  Thank nick_ng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria G, Guest relations at Arctic City Hotel, responded to this reviewResponded 21 February 2020

Dear Nick_ng,

Thank you for your feedback!

It's nice to hear that you and your group enjoyed your time in our hotel and you found our rooms comfortable.

We hope to see you again in Rovaniemi!

Kindest regards,

Maria
Guest relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2020 via mobile

This hotel offers an excellent location, great breakfast, very good beds and a cozy, but comfortable room. The staff is very very nice and helpful. The rooms are well done, although a bit small with limited storage for clothes. This is a challenge for the winter traveller, with layers and layers of clothing and accessories. The breakfast is really good with a wide selection. I would recommend this place for people who decide to stay in the city for their arctic adventure.

Date of stay: February 2020
Trip type: Travelled as a couple
1  Thank tekirova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria G, Guest relations at Arctic City Hotel, responded to this reviewResponded 21 February 2020

Dear Tekirova,

Thank you for your kind review.

We are glad to hear that you have enjoyed your stay with us and found our rooms cozy with good breakfast.
I have also forwarded your feedback about the limited storage for clothing inside the rooms and we truly appreciate your feedback.

Hope to see you again in Rovaniemi!

Kindest regards,

Maria
Guest Relations

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Reviewed 22 January 2020 via mobile

Great and clean hotel in a central area which is close to shopping and a central meeting point for tours. Bus to the Santa Claus Park leaves from around the corner also so no problems with the location. The rooms have great decor and the bed is very comfortable. Breakfast was lovely and there was lots of choice here. Would happily stay again!

Date of stay: January 2020
Trip type: Travelled as a couple
1  Thank kurtzl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria G, Guest relations at Arctic City Hotel, responded to this reviewResponded 26 January 2020

Dear Kurtzl,

Thank you for taking your time to write us this kind review.

We are truly pleased to hear that you enjoyed your time here and would like to come back someday! It's great to hear that the room decor and comfy bed were delightful.

Hopefully we'll meet again soon! Warm welcome to stay with us.

Kindest regards,

Maria
Guest relations

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Reviewed 17 January 2020 via mobile

Great spot to stay while checking out Rovaniemi. Friendly staff, breakfast included, centrally located. Room was spacious and very clean. Nothing was a bother for staff, including storing baggage for the day.

Date of stay: January 2020
Trip type: Travelled solo
2  Thank Zoe E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria G, Guest relations at Arctic City Hotel, responded to this reviewResponded 19 January 2020

Dear Zoe E,

Thank you for your kind review.

We are very pleased to hear that you enjoyed your time as our guest and you found our rooms clean and spacious.
I will definitely forward your kind greetings to our staff.

We would be glad to have you stay with us in Arctic City Hotel again.

Kindest regards,

Maria
Guest relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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