Very good location with a fantastic view for the frozen river. Near everithing with sauna, pool and a big restaurant. Very nice staff, very attencious and sympatic people.
The "take away" service was very good and the food was very nice.More
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The hotel is very well located, 5 minutes to the center of the town, next to the river. The rooms are spacious and the breakfast buffet is very good. However, they never change the table clothes so you will eat with the previous guest’s crumbs. The room floor seems to have never been vaccumed. If you have dinner, they will kick you out at 8pm, literally.
Hi Cegyvrmn,
Thank you for your valuable feedback. Great to hear you enjoyed the breakfast and found the location of the hotel suitable for you. I want to apologies the lack of cleaning, I will forward this feedback also to our housekeeping department so they can take appropriate actions.
Unfortunately during your stay restaurants were allowed to be open only until 8pm, this was one of the covid-19 restrictions. Neglecting this restriction could have led to closing the restaurant completely by the authorities so it is very important that regulations are followed strictly. I'm sorry that this impacted your stay negatively. I hope you all the best for the future and hopefully we will see you again.
Best regards,
Hannamaari / Shift Leader front office
We stayed at this hotel for three nights. I saw from pictures and the internet that this hotel had a proud history. What I saw when I got there was a spacious but dirty room. I could clearly see urine on the toilet wall. The staff didn’t clean the rooms very well. What’s more, our room was in the second building and on the ground floor there is a safari company. Every night they closed the door so if you were late you had to use the side door and take the stairs as the elevator doors are in the safary company space. Clearly the management can do better than that. Every guest needs a clean room after a snowy day. It’s the least you should get with that kind of high prices.
The hotel is dived in 2 building, so make sure to find out where are you staying before making a reservation, because if you are in the second building you have to cross the street in the cold just to have breakfast and the elevator on that building works only from 9 am to 6 pm.
The mattress on the bed are non-existent,the room was dirty, there isn’t a phone so you can’t contact the main desk.
We had to ask a few times because they didn’t daily clean our room, stuff really unhelpful with any problem we had.
One of our jacket went missing from our room.
The only positive things are that breakfast was decent overall and the location is good because is in the heart of Rovaniemi.
But the hotel is absolutely not a four star hotel, and the price is definì too high for the service they provide
We booked here quite late for our trip over Christmas. The reviews were accurate in that the place is very dated, but that alone would not put us off from staying as location is very good, right by the river and town centre and reception staff were friendly and helpful. Breakfast buffet nice quality and wide ranging so there should be something for everyone and there was a separate gluten free and vegan section. Rooms tired, but could be better with a little maintenance and cleaning. Fridge was helpful. Bed comfortable, but sheets were scratchy and not changed during our stay. It seemed that making the room up meant emptying the bin and replacing used towels and cups only. The sofa bed was not comfortable for the kids as the cushions kept slipping down as they were not fixed underneath, but we fixed by layering up some extra cushions so was fine. The pool was open despite the booking site saying it was closed. This seemed clean and not many people using it. It could be really nice with a little TLC.
