We were a group of 30 friends from India who visited this hotel in the second week of March, 2019. While the standard room we stayed in was rather small, it was neat and functional. The striking feature about this hotel is the extraordinary hospitality extended to us from all the staff particularly Janita and Markus. When we arrived at the hotel, we were pleasantly surprised to see the staff offer to carry our rather large suitcases up a flight or two of stairs (depending on the floor where the rooms were located) with a smile on their faces! When a few couples in our group expressed their inability to negotiate the stairs (there were no elevators in the hotel), they were given large suites on the ground floor at no extra cost! When I told Markus that my suitcase's zip had been damaged during our journey, he offered to get it fixed by his tailor the next day. While we were away at Santa Claus Village enjoying ourselves, Markus not only did what he had promised but Janita was kind enough to send me a message that my suitcase had been fixed and to enjoy my day without worry! That night, Markus took us to a spot near the hotel to try our luck with the northern lights and stayed with us till about midnight when we decided to retire having seen just a little glimpse of that elusive phenomenon! The next morning, we had an early check out and an early breakfast was served to us by the staff, again with their trademark smiles! Indeed, it was hospitality par excellence!!!