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K A

Great hotel amongst the snow and Santa

5.0 of 5 bubblesReviewed 8 Dec 2024
We stayed a few nights in this hotel, and it was one of the most beautiful experience of our lives. My boyfriend booked this hotel a few months before going, and had showed me the amazing pictures of where we'd be going. once there, it is fair to say that the pictures don't do the hotel justice. It is such a calm heaven, where silence, cold and luxury service dominate.
The hotel helped us book amazing tours, one of them being the Santa Park next door, which allowed us to make great memories. What a beautiful hotel, country and experience. Would strongly recommend!
Date of stay: January 2024
Room Tip: Try to ask for an unobstructed view prior to booking.
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Guest Services, Owner at Arctic TreeHouse Hotel, responded to this review
Responded 18 Dec 2024
Dear 146kindaa,

We love nothing more than receiving this type of kind words from our guests, and it is a joy to hear we have managed to create core memories for your boyfriend and you.
Silence is one of the key elements here in Finland and we have made it our goal to take this to the next level with the luxury of our accommodation.
We hope the visit to our neighbouring SantaPark will have helped you kick-start the festive season with the right jolly mood, and you are always welcome back to relive the fairy tale with us.
Have a serene Christmas and positive end of 2024!

Kind regards,
Elisabetta
Guest Services
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 December 2024

We had the twin bed suite with a view booked for the last 2 days. I'll start with everything that was awesome.

First, the room was spectacular. The beds are unbelievably comfy. There is a loft with another bed if needed. There was a Kitchenette in our room as well. The view was great and we got to see the Northern Lights on our last night from our porch and out the window! The room was super cozy!

Next, they have a shuttle service that takes you back and forth to your room because the roads and so slippery with ice (there is no snow here currently). The drivers are fast and very friendly. We didn't wait more than 5 minutes but 1 or two times, and that was because they were very busy. We used this service a few times a day.

Third, the front desk and concierge were extremely friendly and helpful. They tried their hardest to help us book a Northern Lights tour on our first night as our Husky sarafi was cancelled due to no snow. They were booked, but they tried really hard. They also use Whatsapp to communicate with you. you can text them when you want to be picked up, and they send the shuttle. You can text them for dinner reservations or text them to help with making reservations with a tour company.

Now, what needs to be improved, from my perspective.

1. The hot water isn't very hot, more on the mid to upper side of warm
2. The service at the restaurant wasn't great when we went for dinner. We got seated and they forgot about us and after about 20 minutes, I had to go ask to have our order taken. They did give us the drinks for free. But then after dinner, they forgot to bring our check and the waitress came over and wanted to know if everything was ok, kinda like she was saying, "why y'all still here?". I said, yeah, we just need our check. So then she brought it out.

Ok. Now for the beyond awesome, best service I've had for something of this nature. (I was told this service is all part of the same company that runs the hotel)

This trip was a daddy-daughter trip for me and my youngest daughter. I booked a private Santa Park trip and meeting with Santa. Here's what happened: This morning, an elf came to our room. spent about 20 minutes with my daughter just talking. She knew her name, dogs name, sisters name, what sports she likes, her favorite singers, etc. She helped her write a list to Santa as well. Then, we got in a van, drove the couple hundred yards to Santa park. There was a long line waiting to get in and our elf took us right to the front and in the door. We got our VEP badges and was on our way. Our personal elf guide took us to the mail room, to decorate cookies where we also got a snack and some Glögi, we made wooden santas and reindeer, we went to elf school, crossed over the arctic circle underground and go a certificate for that. We had lunch and our elf brought us each a present from Santa. We then got to watch the elf show, which is basically like a Cirque Du Soleil performance. That ended the mornings adventures. I would give that an A++. Our elf never broke character and was just fantastic.

For dinner, we met another elf in the lobby. Same deal. Never broke character, dressed the part and was just great. We went to a "magic box" or van and headed out. I thought we were going back to Santapark. But no. To my surprise, we headed about 20 min down the road to Santa's Magical Forest. When we got way back into the forest, away from all light, another elf appeared. We got out and walked through the forest for a bit and came to Santa's workshop. The elves took us on a tour of all the areas of the workshop. The first room is Santa's nice list and my daughter had her name on there. We got to see how they made toys and help a little in the wood shop, fabric shop and metal shop. We then moved on to Santa's office and then as we went in the next room, there was Santa. We got to spend on time with Santa, ask questions and get pictures. He also knew everything about my daughter. He gave her another present. Then, we went down the forest a bit more and came to a cottage. We went inside and there was a fire and a very nice dinner set up. They knew my daughter was a vegeterian, so they served us a wonderfully delicious traditional Finnish meal. She had a vegetarian meal and I had a Reindeer shank with all the fixings. After dinner, the elves taught us some more elfisms and we sang and danced. Then, we went out into the forest again, went by where Santa keeps his Reindeer and then saw the Northern Lights. The elves bid us farewell as we got into the van for our return trip back to the hotel. I give this an A+++. I'm not sure that either of the elf/Santa experience could have been any better.

Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank R5450OFmichaels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Owner at Arctic TreeHouse Hotel, responded to this reviewResponded 18 December 2024

Dear Mr. Michaels

Thank you very much for taking the time to share your feedback with us.
It is immensely valuable to our organisation to receive such a comprehensive summary of your experience, and we appreciate your honest and open take on it.

We are certainly appreciate all the wonderful things that you pointed out.
We have put a lot of effort and detail into our rooms, atmosphere, standards as well as team members. It is wonderful to hear that our efforts have had a positive impact on your special trip with your daughter.

Furthermore, we are ecstatic to hear that you also had mother nature on your side and were lucky enough to view the Northern Lights straight from your suite.

We truly believe in Santa Claus and transporting guests into a Christmas world. It warms our hearts to hear that you felt the magic. It is our goal to help families make lifelong memories and we are certainly happy that we succeeded in our goal.

With regards to the other constructive feedback that you provided, we are very grateful for this, and we will certainly take the necessary steps to improve on this.

Kind Regards
Michelle
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2024 via mobile

Firstly the hotel is lovely, the rooms are sweet but as others have said the bathrooms are tiny. Very cosy though and if you are in the front row of rooms, no-one can look into you. The service in the Restaurant was great - staff are charming and very knowledgeable especially at dinner service. Guest reception staff also very pleasant as were the cleaning staff who do a great job.
What the hotel doesn’t advertise is that it’s basically a mecca for kids wanting to see Santa and do the Santa parks. So if you’re a couple, be prepared for screaming kids especially whilst trying to have dinner. We hadn’t booked any daytime activities on our first day (note, it’s only really light between 9.30am-2.30pm end of Nov), as the hotel offers complimentary tobogganing, snow shoeing etc. Even though we had snow, the toboggan run is in fact a 3m mound outside the restaurant and you have to get a taxi of Euros 50 each way to experience proper snowshoeing. There is a little road you can apparently snowshoe on but we walked up and down it in 15 mins….Therefore with little else to do, we took a taxi to Rovaniemi, which to be honest reminded us of a Russian city in Siberia - just grey, concrete blocks and a couple indoor shopping malls. Not the Scandi-style we hoped for.
We did a fantastic evening Aurora tour with a wonderful guide. The wind chill factor was -28 but we had packed ski stuff and he made it very pleasurable. On return, nothing would have been nicer than to have had a Sauna as we were literally frozen to the bone but the hotel charges Euros 200 for the privilege! No hotel in normal winter destinations do this, so that left a sour taste considering the Arctic Treehouse isn’t the cheapest of places as it is.
We booked our own Snowmobile adventure the following day which was fun and had a great dinner in Rakas that evening. Would I recommend to my couple friends to go - not really. Am sure places like Tromso in Norway offer better value, more to do and a lively evening atmosphere in the town if you want to experience Arctic fun. The hotel is also a stone’s throw from the airport (get your own taxis, 1/3 price the hotel charge), and close to the main road into the town, so it’s not the tranquil, peaceful setting you may be expecting.

Room tip: Using the hotel transfer service, 3 times the price of getting your own taxi.
Date of stay: November 2024
Trip type: Travelled as a couple
Thank emmalN6685XT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Owner at Arctic TreeHouse Hotel, responded to this reviewResponded 18 December 2024

Dear Emma
Thank you very much for sharing your thought with us.
We command you on your honest and refreshing words.
We are very glad to hear that you enjoyed the cosiness of the rooms, our friendly staff and the facilities. We have put a lot of effort into creating an enjoyable atmosphere.

It is true that Rovaniemi is the official Hometown of Santa Claus, thus during December we have a lot of families that visit our hotel as well as SantaPark our theme park that is located 200m from the hotel. Should you want to come for a romantic getaway we recommend February & March. During these months there is also more sunlight, and this makes the snow even more magical.

We are sorry to hear that you did not have the chance to experience a traditional Finnish sauna. Our GlassHouses and Executive Suites all feature saunas and thus I would recommend that you perhaps consider booking this room type to be able to also enjoy this feature. It is indeed true that for other room categories that do not feature a sauna we offer a private traditional sauna experience at an additional cost.

Thank you very much for all the great things that you pointed out about your experience. It is a true compliment that our efforts have made your visit special. With regards to the other corrective feedback, we will certainly that this into account as we are always looking for ways to improve.

Kind Regards

Michelle
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2024

We booked our stay in Rovaniemi for the main purpose of seeing the Northern Lights, and we were not disappointed! We had a great northern view out our window to check for any activity. An early wake-up due to jet lag prompted us to check outside and we were right under it! We did have to venture outside to get better views with less trees but to be able to see them a few steps from our room is absolutely amazing!

Our room is cozy, but had everything we needed for our week here. The staff is very helpful and attentive to our many many questions, communicating very quickly through WhatsApp 24/7.

The hotel is a quick taxi ride to the city center and the airport. It would be great to have a small store in the reception area with snacks and such to buy for the room.

All in all we are very happy with our stay and would recommend it to anyone!

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ambaldo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Owner at Arctic TreeHouse Hotel, responded to this reviewResponded 18 December 2024

Dear McLean

Thank you very much for the kind words and your recommendation
It was a pleasure to host your and we hope to welcome you back again very soon.

Lot of Love from Lapland

Kind Regards

Michelle
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2024

We stayed in a glasshouse. The glasshouses have 2 bedrooms, 2 bathrooms (1 is an ensuite) and a sauna (treehouses do not, make sure when booking). The glasshouse also has a living room with a log fire and outdoor terrace with 2 seats. The glasshouse has no steps up to it, but we could see someone cleaning the snow from the other suites with steps, they also cleared the path to our glasshouse. The views are great, we got welcome drinks (blueberry juice) before being driven up to the glasshouse with our bags. Staff were friendly and rooms were clean with housekeeping visiting daily. The breakfast in rakkas restaurant was amazing, it had everything. We hired a car at the airport and everything was easy to get to with well signposted roads. Driving was easy even in the snow. The terrace was great for watching the Northern lights.

My only issue with the room was that bedrooms and bathrooms had sliding doors which were not fixed at the bottom and could be pushed in which was noisy. I would prefer doors that shut and lock. I’m not sure if the door out to the terrace ever locked, we had to try a few times and hope for the best. These are the only reasons I gave 4 stars, we would definitely go back (we didn’t want to leave). The trip was amazing. I would probably try the executive suite next time if I could save enough. Prices vary throughout the year so avoid winter if on a budget.

Date of stay: October 2024
Trip type: Travelled with friends
Thank Nordicghoul
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Owner at Arctic TreeHouse Hotel, responded to this reviewResponded 5 November 2024

Dear tmU9382WN

Our Arctic GlassHouses are certainly a favourite among our guests.
They are extremely comfortable, and they have the most beautiful view from the deck.
They are the personification of comfort luxury!

We are glad to hear that you enjoyed you were able to enjoy the Northern Lights and also spend some quality time in Rakas Restaurant.
Did you know the name `Rakas´´ is means My BELOVED in English. It is very much local cuisine served with love!
Thank you for taking the time to share your kind feedback with us.

We will most certainly pay attention to the doors and rectify the problem.
Thank you for bringing this to our attention.

Lots of Love from Lapland

Michelle
Hotel Manager

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Reviewed 30 September 2024 via mobile

We booked with arctic tree hotel to celebrate our 40th wedding anniversary and to see the Northern Lights. Staff, every single one, went beyond and above to make us comfortable. They are a joyful and organized staff. The hotel itself is unique, spotless, and very well situated for viewing Northern Lights and visiting Santa’s village and the town of Rovaniemi. The restaurant is exquisite! The breakfast buffet boasts Lapland favourites and the dinner menu is exquisite!!! If we didn’t live so far away in Canada, we would visit again and again!!!!

Date of stay: September 2024
Trip type: Travelled as a couple
Thank MDT28
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Owner at Arctic TreeHouse Hotel, responded to this reviewResponded 31 October 2024

Dear MDT28

Thank you very much for taking the time to share your feedback with us.
It warms our hearts to hear that you had such a wonderful time while staying with us.
We have gone above and beyond to make sure that we have provided the best of Lappish hospitality married with comfort luxury.
We are glad to hear that out efforts has been successful. We hope to welcome you back again very soon.

Lots of love from Lapland!

Kind Regards
Michelle
Hotel Manager

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