Our second visit to Levi and we have taken a number of trips through the tourist information there and they have always been extremely enjoyable and lots of fun. Petra never even said hello or welcome before she enquired if I had a jacket. Had she bothered to ask and not just assumed I was going to whinge with the cold she would have learned that due to my viking ancestors I do not get cold in the snow and 2 degrees is almost balmy. She repeatedly insisted that I was cold. I was hungry, tired and thirsty but definitely not cold. There are no toilets there and my youngest son arrived desperate and he refuses to go behind a tree. She repeatedly insisted I should help him even though my husband, who was with us and has always done this for the boys, and my youngest son was utterly mortified. Then she started her incredibly slow spoken as.... you ....are.... obviously ... an ... idiot... patronising. ... introduction.... to... reindeer driving... that irritated both me and my eldest son. She assumed we knew nothing but never enquired as to our reindeer experience as this was our fourth reindeer trip plus we have fed them twice so we knew not to be noisy. I had not realised that the Forest Reindeer trip involves driving yourself and your child in the snow and she made us quite aware that we may end up in a bush at this point I decided I couldn't do this. She then went on to insult us by saying UK drivers are worse than the Finnish drivers there. She assumed that we were poor drivers and never bothered to ask where we are from or to find out that we are Scots adept at snow driving or that we are so attune to driving on the left we had a hire car at the tourist information in Levi and my husband is an excellent driver in Europe and the UK. I did not sign up for this trip to be patronised and insulted and as her husband does not speak English all comments and communications would have to be with her. Her husband would not even speak to us as he does not speak English at all and I got the impression that being from the UK we were just a nuisance to them and probably a bit of a joke too. The thought of spending 4 hours with patronising Petra and her incommunicative husband along with not wanting to drive my son into a bush and my youngest needing the bathroom we asked for a taxi and went back to Levi to our hotel there. Obviously this was an utter waste of both time and money as we never got the trip we had paid for. I am a former curator and a museum educator I know all about talking to people from 4 to 84 and getting them to engage and learn and patronising and insulting them is simply not the way forward. Highly disappointed with the manner we were dealt with and they also have no facilities which is ridiculous if you are running trips and having visitors. There are so many other reindeer trips coming out of Levi I strongly suggest you book them and do not use Petra and her incommunicative husband.

My wife and I spend several hours with Petra and her reindeer. We also tried ice fishing and spent plenty of time in the warm Yurt. Great experience with a great guide.

We had a great time doing the full package of reindeer ride, ice fishing, snowshoe-ing, fish soup. We love the reindeer and the amazing landscape and the people there