Awful experience. Even though it says on the website that there is THERE IS NO RESTRAUNT. We arranged to be picked up at the airport at 1300hrs only to receive an email in the morning saying they were unable to pick us up unless they had a flight number. We rang the Village when we were at the airport and were told that we had to get a bus to Ivalo and that we would be picked up from there, we explained we had large bags and that airport transfers are advertised on the website. We were told we would be picked up at 1400hrs. At 1430hrs we finally got picked up and we were told there was no restraunt and we would go to the supermarket. When we ardived at the supermarket we were told 25mins then the woman drove off. Dashing round frantically managed to guess what we needed and kind of understand what was what as neither myself or my partner speak Finnish. 40mins later she turns up outside the supermarket, only to drive across the road and her to say 'We wait here, I need to meet someone'. After 20mins of waiting a man pulled up and we were told he was going to take us to the Village.He got in the car did not say a word and dropped us off outside the room and unlocked the door, we unloaded our bags then he drove off leaving us without a key. After we checked in after an hour or 2 we avoided going back in the reception until we were leaving. Our flight was leaving at 1430hrs and we asked to get to the airport for 1200hrs as there is no online check-in. We went to the reception for 1115hrs and we were told we had to wait, yet again. We explained we wanted to be there earlier due to the above reason and the answer we had shouted at us was 'I give you transfer service we go when I say not when you say, I get you there on time not before not after when I say so'. So eventually at 1215hrs we were taken to airport. Not a good way to end our holiday and will DEFINITELY NOT be going back, it is a shame as the location is amazing and a very good place to see the Northern Lights we were lucky enough to see them both nights.