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Manoli A

But with a head waite in ther restaurant: rude, machista

Review of Hotel Oscar
2.0 of 5 bubblesReviewed 3 Apr 2023
The normal hotel, with a lack of cleanliness, but with a head waiter in the restaurant, rude, macho, he disrespected us and treated us badly, the two days we stayed. I know that he also did it with other people from other groups and especially if we were women.
I imagine that it would be related to the owners because otherwise I don't understand why he continues to work there.
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Date of stay: March 2023
Trip type: Travelled with friends
2.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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Eeva Anttikoski, General Manager at Hotel Oscar, responded to this review
Responded 5 Apr 2023
Dear 477manolia,
I am so sorry to read this review and so sorry if you have received poor service. I am also a bit confused since- we do not have head waiters and at the time we received your feedback no male waiters have worked in our restaurant. Our restaurant has also been closed on Apr 2nd. Since we do not have your contact details please contact our hotel and me personally so we can manage this issue better. We aim to please all our guests and give the best possible customer service. Please accept our sincere apologies and please, we would be grateful if you would contact us directly.
Eeva, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (140)
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1 - 6 of 140 reviews
Reviewed 20 February 2023 via mobile

Very nice, first time but everything felt good. Didn’t need to search anything, everything where I expected. Very good breakfast. Free parking, very nice. We went to Varkaus theater, recommend that too. Katoamistemppu was superb show. Walking distance from hotel.

Date of stay: February 2023
Trip type: Travelled as a couple
Thank Ari K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eeva Anttikoski, General Manager at Hotel Oscar, responded to this reviewResponded 7 March 2023
Google Translation

Hei Ari,
parhaimmat kiitokset mukavasta palautteestasi. Ja kiitos myös kommenteistasi Varkauden Teatterin esityksestä - välitän viestin myös teatterille.
Toivottavasti tapaamme pian uudelleen!
Mukavaa kevättä,
Eeva, Hotellinjohtaja

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2022 via mobile

Wouldn’t be my choice of a hotel, if it wouldn’t be the only hotel in Varkaus.

The room was very worn out, smelled very very stale, there were stains in the curtains ans arm chair. Room was good size, but that’s about the good things about it. The pillows were so high, so I couldn’t use them for sleeping, had to use towel instead.

Reception staff was okay, but could have been nicer and more welcoming.

The best thing and big surprice of the hotel was very good breakfast buffet, with lot of selection in warm and cold dishes. It was better than in many quality hotels that I have been, so allthough the room was not what I would expect from a hotel, the breakfast was much more what I expected.

Date of stay: April 2022
Thank Cadhlan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heidi Sarkeala, Other at Hotel Oscar, responded to this reviewResponded 22 April 2022

Hi, Thank you for your feedback! I'm sorry to hear that your visit to us didn't meet your expectations. We have a lot of different rooms in many room categories and for next visit we recommend trying for example our renovated Prime Guest or Prime Superior rooms. We will be happy to help you choose the room. Lower pillows are also available from reception on request. Great that our breakfast has surprised positively with its varied selection. We really hope to see you again!

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Reviewed 2 August 2021

We stayed one night in the Hotel Oscar. Hotel was very clean, breakfast was great and the staff was friendly. Our room was spaceous and cosy. We were very pleased and would happily stay at Hotel Oscar again. 6/5

Date of stay: August 2021
Trip type: Travelled with friends
Thank Moikka1515
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heidi Sarkeala, Other at Hotel Oscar, responded to this reviewResponded 11 August 2021

Hi, Thank you so much for you nice feedback! Great to hear that you enjoyed your stay. Hope to see you soon again!

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Reviewed 30 June 2021

We ended up here more or less by chance, but had noted that this place gets good reviews. We enjoyed our stop over. We chose an air conditioned room, which was great on a nice hot Finnish summer day. The room was rather spacious, in a nice modern style, and very clean. Front staff was friendly and professional. The hotel also has a nice restaurant in the lobby, with many classic dishes on the menu, and friendly service. Can really be recommended, as well.

Date of stay: June 2021
    • Location
    • Cleanliness
    • Service
Thank winetraveller01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heidi Sarkeala, Other at Hotel Oscar, responded to this reviewResponded 2 July 2021

Hi, Thank you so much for your feedback! Nice to hear that your stay has gone well and you have been satisfied with our services. Have a great summer and hope to see you soon again!

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Reviewed 12 September 2020

We had a standard twin room for our overnight stay. It was our first in Hotel Oscar, but will not be the last.

The room was tidy and even though it showed some signs of wear, everything worked as expected. It was also pleasantly quiet, we never heard a sound from other residents.

We had dinner at the restaurant downstairs. The service was great and the food magnificent. Appetizer salad was well seasoned, the stakes we had as main were perfectly medium rare and creme brule with sherbet was the perfect finishing touch to a great meal.

Breakfast was also nice, with a sufficient variety of cold cuts, pancakes, scrambled eggs, bacon and frankfurters to get you going at the start of the day.

We'll be back

Date of stay: September 2020
Trip type: Travelled as a couple
Thank jta69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heidi Sarkeala, Muu at Hotel Oscar, responded to this reviewResponded 14 September 2020

Hi, Thank you so much for your feedback! Nice to hear that you have enjoyed your stay with us. I hope we see you soon again!

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