My husband booked the room for us for 2 nights. He chose a superior room and the price was on an expensive end. When we arrived, the location was great, beautiful landscape, peaceful area. But the sign says “kuntoutuskeskus”(rehabilitation center) so we were amused to check purselves in to a rehab. The receptionist was doing her job suitably fine, but there was no sense of welcoming or service mind approach. Most of the people who came in July are on vacation, but there was no vacation feeling to it. The hotel building has its long history. The jugend building is very nice and the rooms are renovated to be more modern. Comfortable bed, equipped with minibar and nice furniture. Breakfast was poor. The hotel restaurant offers food til late but we did not feel like dining there in a clse space with out-dated interior(not old and classic atmosphere). In a nice warm summer evening, it would be nice to be out in the terrace by the lake. They have a swimming pool(spa department) with steam room snd sauna. Everything worked fine but it really needs to be updated to a more modern days. Feeling so old and out-dated. The hotel’s site promote their beauty treatment service(facial treatment, foot treatment, massage, hair salon etc), we were planning for a foot treatment. We asked a receptionist, who answered coldly. She said “you need to book in advance!” (Oh yes, we arrived yesterday and had no idea, that is why we ask) and then we were told that the cosmetologist is not there. It is understAndable but it was a pity that there was no sense of service mind oriented/welcoming to the guests. At least this is what I felt, considering we paid for over 300€ for this visit, we used all the services elsewhere than in hotel facility. This hotel has s lot of potential, an old building with history, peaceful and beautiful location, but a lot of improvement is really needed.
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