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All reviews vassa eggen national library waffle maker single room walking distance recommend this hotel nice hotel excellent breakfast business trip inner courtyard the heart of the city stayed here for one night reception staff long weekend location is great hotel restaurant by foot
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9 - 14 of 646 reviews
Reviewed 28 June 2018 via mobile

Having been to Stockholm before and stayed on the Stureplan before we knew it was a good area to stay as easy accessible to everything and easy walking distance we chose to stay at the Elite Hotel Stockholm Plaza (the hotel we stayed in the first time The Stureplan closed it's doors due to landlord dispute )
When we arrived we were early and we were greeted by a very friendly member of staff who said we could check in early if we didn't mind the third floor. At the time I did not see any significance in this so we accepted the room as we were happy to check on sort out selves out before we got out into Stockholm to explore.
The room wasn't huge but wasn't too small either, nice and clean with all the toiletries in the bathroom. The room we then noticed didn't have air conditioning which we do like to have in a room so we were a little disappointed at this but there was a good size window so we opened this up which cooled the room quickly.
The bed was comfortable and we had a good night's sleep till 5.30 am the next day when the Hotel had a delivery and more than one delivery and the noise the deliveries made was very loud and with the window open we were kept awake. I get up early every day for work and was looking forward to our holiday not having to get up early having a little lie in and waking up refreshed every day bit unfortunately this did not happen due to the noise every morning. Do the deliveries really need to be done at this time? Was this the significance of the comment when we checked in 'if you don't mind the 3rd floor' or was this just coincidence? Such a shame as the bed was comfortable and I was having a lovely sleep every night.
Luckily the breakfast was fantastic at the hotel, so much choice, hot (bacon sausage & scrambled eggs) croissants, pastries etc, cold meat and continental breakfast, fruit, cereals and plenty of coffee and fresh juices and the staff were very friendly every morning, I loved having breakfast there.
The staff in general were fantastic, so helpful friendly and couldn't do enough to help you and this was evident the night we could not get out passports out of the in room safe, they couldn't do enough to help us and make sure we had our passports to travel with the next day.
This is what is so frustrating about this hotel, the staff are fantastic and they are let down by the noise, as I would love to score this hotel with 5 stars for the breakfast, staff and cleaniest of the room but I can't give them 5 stars because of the noise and the lack of air conditioning. Which is a shame as the staff in the hotel deserve the 5 stars as they work hard and are one of the friendliest staff I have met at a hotel I have stayed at.

Stayed: June 2018, travelled as a couple
1  Thank Claire E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2018

We stayed for a long weekend (two nights) in July 2017. The room we were in was at the back of the hotel and quite small. If we used the main lifts which were (sporadic in working) we would have had a long walk round to the back of the hotel where our room was. Because there was building work taking place we could use the service lift which was closer to our room.

The breakfast at the time was being served in a corridor and conference rooms. The breakfast its self was good and the staff wherever helpful. The main draw back was the work taking place which we were not made aware of!

  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank thommo34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebba J, Hotelldirektör at Elite Hotel Stockholm Plaza, responded to this reviewResponded 15 June 2018

Dear thommo34,
Thank you for sharing your feedback. I am sorry to hear that we did not meet your expectations due to the renovation taking place last summer (2017). Much has happened in a year and we are no longer renovating either the elevators or the breakfast area.

Once again, thank you for sharing your review, and hope we will get the pleasure to welcome you back in the future!

Best regards,
Ebba Järrud

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2018 via mobile

Central location, decent breakfast. Room was small (but that’s to be expected from a city centre hotel).
What was completely intolerable was the loud clubbing music which could be heard until 2am on Friday and Saturday night. We were on the 4th floor so goodness knows what it was like lower down. Never known anything like it! Reception unable to find us an alternative room as fully booked.
Stockholm is great and look forward to returning in the future, but definitely won’t stay here!

Stayed: May 2018, travelled as a couple
Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebba J, Hotelldirektör at Elite Hotel Stockholm Plaza, responded to this reviewResponded 15 June 2018

Dear Sarah G,
Thank you very much for taking the time giving us feedback on your recent stay with us. I am truly sorry that your stay did not meet expectations and that you were unable to sleep due to the noise from the bar just next to us.

Please accept my most sincere apologies and feel free to contact me directly if you are to return to Stockholm at ebba.jarrud@elite.se, as we would greatly appreciate if we could get another chance to prove that we can deliver a better stay than this.

Kind regards,
Ebba Järrud

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018

Friendly service and staff, but small rooms and a you will hear noise from the outside. not a luxury hotel. Breakfast was good and the selection scandinavian style. Central location and easy access to metro.

  • Stayed: May 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank halldor1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebba J, Hotelldirektör at Elite Hotel Stockholm Plaza, responded to this reviewResponded 15 June 2018

Dear halldor1960,

Thank you so much for your review and feedback. We are glad you enjoyed your visit even though you found it a bit noisy from the outside. Since we are so centrally located some of our guests are disturbed by the street noise. Next time you stay with us we would be happy to organize a room facing the back of the house that are quieter.

Thanks once again and welcome back!

Kind regards,
Ebba Järrud

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2018

The location of the hotel is excellent, but I found it a bit soulless. The bedrooms are ok, comfortable enough beds & bathroom was adequate. I arrived after 10pm and was room service closed, so a bit disappointing. Breakfast was a bit limited

Room Tip: Dont rely on room service if arriving late
  • Stayed: May 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Glenn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebba J, Hotelldirektör at Elite Hotel Stockholm Plaza, responded to this reviewResponded 15 June 2018

Dear Glenn S,
Thank you for taking your time to review your recent stay, however we are sad to hear that you found our hotel a bit soulless and did not live up to your expectations. We value all feedback in order to improve our hotel so I am happy you shared your thoughts with us.

Have a lovely week and I hope you will give us another chance next time you visit Stockholm, I know me and my colleagues can deliver a much better experience than this!

Kind regards,
Ebba Järrud

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