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“Well located hotel”

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Radisson Blu Strand Hotel, Stockholm
Ranked #54 of 155 Hotels in Stockholm
Certificate of Excellence
Reviewed 23 July 2017

You must ask for a newly refurbished room Do not request a standard as they are the size of a shoe box. We selected a room with a canal view newly refurbished. It was very nice. The hotel is well located and within walking distance to most attractions. The staff are very accommodating Breakfast was very basic. Beware the Hotel is under going extensive refurbishment and many facilities are not available.

Room Tip: Refurbished and with a canal view and not a standard sized room
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  • Stayed: July 2017, travelled as a couple
    • Location
    • Service
Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBStrand, Receptionschef at Radisson Blu Strand Hotel, Stockholm, responded to this reviewResponded 3 August 2017

Dear Jennifer,
Thank you so much for your wonderful review of the hotel! We definitely look forward to welcoming you back when all the work is completed and are glad to hear that you enjoyed your time with us.

Kind regards,
Vidar Rehn

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34 - 38 of 1,204 reviews

Reviewed 21 July 2017

Excellent hotel on all levels. Renovation work is being done but even with that, we would book with this hotel again. Customer service was exceptional. No matter what we needed, they over extended themselves to help us with directions, maps, and restaurants. Example: We did not have a reservation and found we could not get into the closest restaurant for dinner. We went back to the hotel and they spent 20 minutes looking on their IPad for a restaurant, calling all four until they found one that the menu pleased us and could accommodate us. Room was sparkling clean and totally updated with all modern conveniences. And, it's location is fabulous. 10+ and hats off to this hotel and staff.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Jeannie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBStrand, Receptionschef at Radisson Blu Strand Hotel, Stockholm, responded to this reviewResponded 3 August 2017

Thank you so much, Jeannie for you lovely review of our property! It is always nice to hear such positive comments and really reinforces the hard work our team puts in to create memorable moments for our guests. I will pass on your kind words staff and I am sure they will be elated as well. We thank you for choosing our hotel and hope to welcome you back soon when your travels bring you back to Stockholm!

Kind regards,
Vidar Rehn

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Reviewed 21 July 2017 via mobile

Excellent location just opposite pf Strandvägen, standard Radisson breakfast and service but lacks gym (however cooperates with close by gym chain and good starting point for running at Djurgården/Gärdet). The standard rooms I have stayed in, before I got a membership status with Radisson, were a bit worn down compared to the other hotels part of the same chain. The superior rooms, on the other hand, are nice. If you like the charm of an older building and its architecture, Radisson Strand provides a nice classical atmosphere, especially like the breakfast dining room.

Stayed: September 2016, travelled on business
Thank Niklas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBStrand, Receptionschef at Radisson Blu Strand Hotel, Stockholm, responded to this reviewResponded 3 August 2017

Dear Niklas K,
On behalf of everyone here at the Radisson Blu Strand, thank you for your kind words. We are happy to hear that you enjoyed the Superior room and the classical style of the hotel. We are actually in the process of getting a gym at the property right now with a planned opening at the end of this month. Hopefully you will have time to see it next time you visit us!

Kind regards,
Vidar Rehn

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Reviewed 15 July 2017

We booked a two night stay here following a Baltic cruise. We booked a Superior Water View room. When we arrived, the room was not ready so we went into Stockholm until 1 pm. When we returned, we were shown to a room on the second floor. However, we were told that the hotel was under construction and that the restaurant was closed and there would be workers during our stay. We had a $75 restaurant credit through American Express and were told we would have to use Room Service to get any food. We went to the room which had a nice view, but immediately noticed that the a/c was not working. The safe did not close, kept giving error messages, the bathroom shower head was missing a part and squirted water all over the bathroom, and the USB ports for charging phones and ipads had no power. We turned on the a/c and went into town, thinking it would cool the room down when we were gone. Not so. By 8 pm that night, the room was at least 85 degrees. I went down to the desk to talk about it and the man gave me a fan. We spent a sleepless, hot night in the room. Since we had the food credit, we placed and order with room service. Since we had no way to eat in the hotel restaurant which was closed, we had to use room service. We were upset to see that we were charged 85 KR service charge for room service despite the fact that we did not have a choice but to eat in the room. One order was completely wrong and we had to walk it down to the front desk and ask for someone from the kitchen to come out. They remade the order, but it took 20 minutes and by that time the other dinner was cold and the ice cream was melted. When we asked the server if service was included, he said, "Not for me, you have to tip me." Great - more money for nothing. The next morning we went down to the desk and asked for another room. They said it would be difficult. But they did find us another room and said we should go get breakfast while they made sure it was ready. We asked if breakfast was included with our room and he said yes. We ate and went back to the desk and were escorted to a room two down from our original room. It was cooler so we moved in. We spent the day in Stockholm and came back and, while it was cooler, it still was not cool enough. We used the fan that night. During the night, we realized that construction was going on all night. When we got downstairs to check out the next morning, we realized that an entire area had been added to the hotel just down from our room on the outside of the building. We were told that the hotel had one week to complete this construction and that the workers had to work 24/7 too complete it. We checked out and were charged for the breakfast we had been told was included. They took it off the bill when we complained, but they would not removed the 85KR service charge for the room service. We paid almost $300 a night for this hotel room. There was absolutely NO indication when we booked, on the website or through American Express that construction was going on in the hotel. The noise and construction debris was obvious. The lack of food service or a restaurant made this comparable to a no service hotel. But, worst of all, the rooms lacked the basic amenities that one would expect - working a/c, a working shower, electricity and a safe. We are extremely upset at being taken advantage of by Radisson. While the desk agents attempted to be positive, it did not make up for a horrible experience. Before you book this hotel, make sure the construction is done.

Room Tip: Don't book during construction
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  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank robbinbobbin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Corporate Customer Care at Radisson Blu Strand Hotel, Stockholm, responded to this reviewResponded 19 July 2017

Dear Guest,
Thank you very much for taking the time to share your experience with us.
We are very sorry that the air conditioning system did not work and the temperature in the room prevented you from getting a good night's sleep.
We also regret to hear that your dining experience did not meet your expectations.
We would also like to apologize if you were misinformed about the constructions that were carried out in the hotel.
We sincerely appreciate you bringing all these matters to our attention, we have shared your comments with the food and beverage department as well as the hotel management team in order to constantly try and improve our services.

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Reviewed 11 July 2017

Ok if you are going to stay downtown Stockholm (on the water) this property is Ok (3 star). The hotel is run down and is currently being updated. They have ZERO services, which I expect when staying in any hotel in the 4 plus star range. Additionally, they lack a real bar, they have a cart in the check in area which is staff by a person that needs to work in a zoo, does car about service!

If you are looking for a nice property go across the street to the Diplomat Hotel which is a FULL-service hotel. They will actually get your bag out of the car and bring it to your room! Additionally, they have a great restaurant and bar! Pay the extra $50.00 and stay in a 4-star hotel. If you want a try 5 star you need to stay at the Grand Hotel.

PCUSA rating: C+ (not worth the money)

Room Tip: On the water, you pay fir the view and that's it!
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  • Stayed: June 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBStrand, Receptionschef at Radisson Blu Strand Hotel, Stockholm, responded to this reviewResponded 3 August 2017

Dear Phil C,
Although it is a regret to hear that you had issues with the hotel, we appreciate you taking your time to share your experience. We hope that you will consider returning to us in the future once we have finished remodelling!

Kind regards,
Vidar Rehn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Strand Hotel, Stockholm

Address: 9 Nybrokajen | Box 16396, Stockholm 111 48, Sweden
Phone Number:
Region: Sweden > Stockholm County > Stockholm
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Business Hotel in Stockholm
#22 Family Hotel in Stockholm
#39 Luxury Hotel in Stockholm
#39 Romantic Hotel in Stockholm
Price Range: €136 - €341 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Radisson Blu Strand Hotel, Stockholm 4.5*
Number of rooms: 170
Official Description (provided by the hotel):
CREATING THE HEART OF THE MOMENT Offering exceptional accommodation overlooking the city's beautiful waterways and harbor, the Radisson Blu Strand Hotel, Stockholm is a superb lodging choice in the Swedish capital. The iconic hotel is undergoing a transformation, to become a contemporary lifestyle hotel for both international guests and local visitors. Together with the acclaimed architectural agency Wingardhs, we renew all rooms and suites. Scandinavian stylish design meets rich history, dating back to 1912, when the hotel first opened the doors. ... more   less 
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Also Known As:
Radisson Blu Strand Hotel, Stockholm Hotel Stockholm
Radisson Stockholm
Stockholm Radisson

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