The first time my boyfriend and I stayed at this hotel was just a few weeks after it opened. We noticed that the staff were very accomodating. We stayed there again a year later for a weekend get-away and it was even better than the first time.The staff is young but very well-trained and very customer-oriented. The staff were always anxious to assist and they went the extra step or asked the next question, in order to provide the best experience possible. The hotel was extremely busy on the night that we arrived as it was the final night of the tennis tournament being held next door. There was no wait to check-in yet we never felt rushed in going through the process either. The gentleman who checked us in asked if we would like to add breakfast to our stay. after much discussion between my boyfriend and I we decided to add it and the staff person said he thought that was a very good idea as the breakfast was very good and he always heard many nice comments. The reason I mention this is that, whenever I describe a Ritz-Carlton (to me, they are at the top of the customer service pyramid) I always say that, no matter what you request, they always react as if that was the best idea they had ever heard and could not be happier to accomodate you. This is the same impression I get of this staff. They really go out of their way to ensure a pleasant experience. And, by the way, it is truly a fabulous buffet breakfast and the fact that it goes until noon is very nice. With this incredible buffet, you only need an afternoon snack to hold you until dinner. The most amazing thing was that the gentleman who checked us in on Friday night, asked if we would like a late check-out on Sunday. He confirmed a 2p check-out. Sunday morning, there was a sign at the elevator indicating that late check-outs were available up until 6p on Sunday at no additional charge. When we went to breakfast we asked if they would be able to accomodate us for a 6p check-out and they did. We were able to hang out in Stockholm all day and still freshen up in our room before we left. I have never had a hotel put out a sign indicating check-outs as late as 6p were available at no charge. Talk about fabulous customer service! Our room had a wonderful view of the City Hall. It is in a great location. Very walkable to shopping areas or easy to catch a hop-on, hop-off tour bus. It is also just next to the Central Station so very easy to catch the Arlanda Express. I look forward to staying here again. The hotel itself is very nice and wonderfully located but nothing tops the top-notch staff!
- Official Description (provided by the hotel):
- Unwind and retreat at this new luxury hotel next to the Stockholm Waterfront Congress Centre, the area's premier events and conference venue. This exceptional hotel, located in the heart of Stockholm, affords instant access to the best of the city; from restaurants and nightlife to the Old Town and the Royal Palace, guests enjoy quick access to the area's most interesting attractions. Attached to the Stockholm Waterfront Congress Centre, the hotel is the perfection option for visiting delegates.Enjoy instant access to the Stockholm Waterfront Congress Centre, attached to the hotel and featuring 22 meeting rooms spread over 15,000 square metres. Relax in one of 414 modern rooms and suites, complete with Free high-speed, wireless Internet access and spectacular views over Riddarfjarden and Stockholm's City Hall. Savor international cuisine and perfectly mixed cocktails at the hotel's on-site restaurant and the Lobby Bar that features an open fireplace. Recharge at the hotel's on-site Exercise Lounge, and take advantage of 24-hour room service, Business Centre and Free high-speed, wireless Internet access. Meet with ease at the premier Stockholm Waterfront Congress Centre, which is attached to the hotel and features some of the world's best conference facilities with cutting edge AV equipment and exemplary, knowledgeable staff. ... more less
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