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Christer S
Oslo, Norway

Hard beds, no water pressure and clogged sink

2.0 of 5 bubblesReviewed 17 Jul 2019via mobile
We were 3 people ordering a room with 3 beds (2 beds and a sleeping sofa) for 3 nights. The beds were made, but the sofa we had to fix ourselves. Pillows, sheets and covers were not done prior to us getting the room. The beds might also be the hardest I've ever slept in.

There are constantly high noises, either from the road outside or from the hallway or the neoghbors next door.

There were also no water pressure in the bathroom sink or the shower. The drain in the sink was clogged and water used 10 minutes to go down.
Date of stay: July 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Urban H, Reservations at Urban House Copenhagen by MEININGER, responded to this review
Responded 21 Jul 2019
Hello there, thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas, we can improve the guest experience. We were disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade our facilities.

Sincerely,

Urban House Team


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,553)
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Reviewed 12 July 2019

There was not possibility for late checkout. I ask late checkout because I booked very expensive private room and I had train ticket for the evening. Nobody didn't care because workers didn't have permission for later checkout not even possible 1pm. This hostel is not very flexible it felt very uptight with all those rules. Room was ok but noisy there was noise in the evening from the street side. And too expensive because it's not flexible hotel and a lot of rooms located on noisy street. I had to wait train departure at the full lobby 9 hours because no possibility for late checkout. I wish hostels like this could be more flexible with paying guests.

Date of stay: June 2019
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank andersjo4364636
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Urban H, Reservations at Urban House Copenhagen by MEININGER, responded to this reviewResponded 14 July 2019

Dear Anders,

Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Sadly when it comes to late check out possibilities, this will have to be booked in advance, before arriving to the hotel, as we have less time to prepare a room, so that we can take it into account.

Despite this, we hope to be able to welcome you back on a return visit to Copenhagen.

Sincerely,

Urban House Team

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Reviewed 10 July 2019 via mobile

We have been here twice. Second time to Copenhagen with three children, this is a place to stay. Help-yourself kitchen was a bit dirty, but there are enough utensils. Great interior, good beer in the bar. TV room and great WiFi are ranked as thumbs up by the teenagers. Quiet room and spacious bathroom on the fifth floor were bonuses.

Date of stay: July 2019
Trip type: Travelled with family
2  Thank HCMy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Urban H, Reservations at Urban House Copenhagen by MEININGER, responded to this reviewResponded 13 July 2019

We appreciate you taking the time to provide us with such detailed feedback about your stay. We are sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our respective department. We do hope you give us another chance as we will definitely improve our services.

Urban House by MEININGER

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Reviewed 3 July 2019

We stayed here two nights with a family of four. We had booked a family room and got a room with two rooms in it, one with two single beds and one with two bunk beds, which was perfect for our party. Our room was located in the annex, so the easiest way to get to it was to go outside. The room was big so there was plenty of space for the kids to spread their things out. The bathroom easily became a pool after showering, so a tool to scrape the water to the sewer could have been a nice addition. Otherwise, prepare yourselves with a pair of bathing slippers.

The location is perfect if you want to be near to Tivoli and Centralstation. Tivoli was our main goal for this trip so that was why we chose this hotel. There is a grocery store nearby (Netto) if you want to fix your own meals and there are a lot of restaurants nearby as well if you prefer eating food that somebody else has made. We did not try the restaurant at the hotel.

The street was quite noisy in the night with quarreling junkies and other drunken couples and the trash car (how many times in the night do you have to pick up the trash, I wonder..) and sport cars driving rally on Vesterbrogade, so if you have trouble sleeping, this might not be the best choice. Our room was on the first floor towards the street, so I suppose we got the most of the noise, but I would suppose it is better on the other side of the hotel or higher up. But, if you want to live in the city, that's the price you pay, and none of us were really bothered by it.

The personnel that we came across was really nice, nothing to complain there.

The breakfast was mediocre. Toast, buns, different cereals, cheeses and ham, marmalades, cucumber, lettuce, tomatoes and fruit, yoghurt. Coffee, tea, orange and apple juice to drink. What I missed in the breakfast was something sturdier, cooked eggs e.g. would have been a nice addition, now it was mostly carbohydrates. But the kids loved the chocolate bread! We loved eating our breakfast outside in the inner courtyard, where we found an outside gym as well.

The public areas were well kept and nice, but we did not use those much as they were close to the reception and, as mentioned, we lived farthest away from it in the annex. What we did use was the lockers, they were easy to use, just see to it that you have coins available (there is an exchange machine in the reception accepting 50 DKK and 100 DKK -bills).

Date of stay: July 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
4  Thank Johanna R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Urban H, Front Office Manager at Urban House Copenhagen by MEININGER, responded to this reviewResponded 6 July 2019

Dear Johanna,

thank you so much for taking the time to write us such detailed and great feedback which allows us to keep on improving ourselves! We are sorry about the incoveniences caused but greatly appreciate your comments about aspects that need updating.

Kind regards,

your Urban House Team

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Reviewed 2 July 2019 via mobile

nice tidy and clean room, lovely the common area, good price! it is close to the station and some market as lidl and pubs it was perfect for going aroud copenhagen easily spending less comparing with the city center area really enjoy it

Date of stay: February 2019
Trip type: Travelled with friends
1  Thank Maria M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Urban H, Front Office Manager at Urban House Copenhagen by MEININGER, responded to this reviewResponded 3 July 2019

Dear Maria,
we are pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. .
Thank you for sharing your experience and we are looking forward to welcoming back soon!

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Reviewed 28 June 2019

Good location. Not fare to walk to Strøget and other sightseeing. The room and beds were ok, but it was very noisy and hot. We had towels just one time, but we were promised more. Breakfast was also ok.

Date of stay: June 2019
Trip type: Travelled with family
Thank hildefyllingenot2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Urban H, Front Office Manager at Urban House Copenhagen by MEININGER, responded to this reviewResponded 3 July 2019

Dear guest,
thank you for sharing your experience!
We are happy to read that our location was convenient for you in order to explore the city.
Concerning the towels, Housekeeping is cleaning the rooms every 3 days in our property however our guests are always welcome to ask for towels at the Welcome Desk and get them right away.
We hope you had a nice time in Copenhagen and to see you again in the future!

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