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All reviews central station tivoli gardens free wifi city centre comfy bed tea and coffee hotel is in a great location few minutes walk main attractions visiting copenhagen vesterport cheese radiator walkable cph europe
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Reviewed 23 October 2018

First of all, hotel Mercur is very conviently located. Only ten minutes walk from Central station and Tivoli. Our room was quite small and so was the bathroom. And the luggage room was really full of luggages so we had hard time finding ours.
The staff was friendly and helpful.
We had nice view of the old, colourful circus building.

Room tip: We were on the third floor and it was very quiet even it was next to busy street.
Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Axu39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, Guest Relations Manager at ProfilHotels Mercur Hotel, responded to this reviewResponded 24 October 2018

Dear Guest,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

It would be such a pleasure to personally welcome you back at our hotel.

With much appreciation,
David Simpson, Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2018

Hotel in a great location, close to the central station. Spacious room and bathroom. Good breakfast. Friendly and helpful staff. Overall, very good service, with a good value for money. We will definitely book this hotel for our next trip to Copenhagen.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ksanko704384
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, Guest Relations Manager at ProfilHotels Mercur Hotel, responded to this reviewResponded 24 October 2018

Dear Karolina,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

It would be such a pleasure to personally welcome you back at our hotel.

With much appreciation,
David Simpson, Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2018 via mobile

I would say the location was perfect. It was so close to everything including the hop on hop off stop. Every staff person was very nice and helpful. Room was clean. I would have to say breakfast was good with lots of options.

My only heads up is the noise from the train station. It is very loud especially if you want the window open to cool off the room. I did ok but I suggest you ask for a room not on the same side as the train station if you know the noise will bother you. Other than that usually big city street noise one should expect staying in the heart of a big city.

I would recommend.

Date of stay: October 2018
Trip type: Travelled with family
Thank terribranford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, Guest Relations Manager at ProfilHotels Mercur Hotel, responded to this reviewResponded 16 October 2018

Dear Guest,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

It would be such a pleasure to personally welcome you back at our hotel.

With much appreciation,
David Simpson, Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2018

I was a single traveler staying 2 nights. The hotel is quite near the vesterport station, and the transportation was very convenient. It's only one station apart from the central station. The room was really clean and the staff was friendly. I would recommend this hotel.

Date of stay: October 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank northhermes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReceptionM6, Front Office Manager at ProfilHotels Mercur Hotel, responded to this reviewResponded 11 October 2018

Dear northhermes,
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
We are glad to hear that the transportation was convenient for you from the hotel.
Likewise, we are glad to hear that you thought the room was clean and the staff was friendly.
It would be such a pleasure to welcome you back at our hotel in the future.
With much appreciation,
Brynn H., Front Office Supervisor

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Reviewed 9 October 2018 via mobile

Very cool place! We needed a room for my husband and I as well as our son. And it was our first European hotel. And we loved it. "Cool" is a very apt description. Modern decor but with an old world feel.

Date of stay: March 2018
Trip type: Travelled with family
Thank laurampetrunick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReceptionM6, Front Office Manager at ProfilHotels Mercur Hotel, responded to this reviewResponded 11 October 2018

Dear Iwannago_12,
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere, and we are glad to hear that you loved it.
It would be such a pleasure to welcome you back at our hotel in the future.
With much appreciation,
Brynn H., Front Office Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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