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All reviews open plan bathroom old town on arrival lovely hotel wellness centre sister hotel private pool star hotel every evening long trousers beach road beach towels very nice stay sea view glass door walk into town stayed here for a week
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Reviewed 7 October 2017 via mobile

Myself and partner went on holiday to Crete and stayed in this 5 star hotel that was in the same grounds as the pearl beach hotel facilities were use by both hotels which is ok but the service from the other hotel was very poor the staff were not alert to their customers and you could sit there for a time before they came over to serve you. I know that you may think why not just go to the bar and get served but if you did you were told to sit down and someone would come over to you. Our hotel was very nice the staff very friendly the housekeepers were extremely good. On our first day there after arriving at 5 in morning we went for breakfast and we had to queue to be seated something of which I have never experienced in a hotel before. The waiting staff in the restaurant were very attentive and cleaned tables very quickly. Entertainment within hotel was very poor and this was reflected but very poor attendance. We went out every night and found some lovely places to eat. And our last day within the resort was the most disappointing having to leave your room by 12 and after not being able to stay in the room longer you get to have a shower in a shower room that is a very impersonal where you have to leave your personal items in a room that others can walk into if you forget to lock door this is only my view as when you are not been picked up until 12.40 am so you are waiting around for 12 hours nowhere to retreat too. And I have never been in a place that take a deposit for beach towels which you can only change over clean ones 3 days a week.

Stayed: October 2017, travelled as a couple
2  Thank Tracey F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IANNIS K, General Manager at SENTIDO Aegean Pearl, responded to this reviewResponded 11 October 2017

Good afternoon and thank you for staying at Sentido Aegean Pearl and for taking the time to review our hotel. We regret that the services of the staff of Pearl Beach Hotel did not match your expectations, however we would want to note that the vast majority of travelers on all review platforms rate the service and attitude of the staff of Pearl Beach very highly, in terms of its professionalism and genuinely friendly and hospitable approach. We would also want to note that there is no queue at the breakfast buffet, as there is plenty of indoor and outdoor space for our guests at the restaurant. The outdoor area/terrace of the restaurant may be closed only in rainy days, in which case there may be a 5 to 10min delay/waiting time. Day use of rooms for late departures is offered when there are rooms available. When the Hotel is full, courtesy rooms are offered to guests who have a late departure. These rooms have showers and towels where our guests can take their shower and change clothes during the day. Finally, our policy and schedule for beach towel change is directly linked to our participation in EN ISO 14000/2004 and the TRAVELIFE environmental programme, according to which we are obliged to follow specific regulations and actions in line with sustainable development and in order to protect the environment, while the vast majority of our guests appreciate and encourage this effort. Once more, thank you for your custom. With our best wishes from Rethymno, Crete.

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Reviewed 4 October 2017

Stayed at this hotel in July for two weeks and had a truly Wonderfull holiday. Staff were excellent especially Vangellis in the Restaurant. Good rooms ,great location, well rested. You must visit the on site Jewellers and meet the charming Adonis, a great character.

Stayed: July 2017
Thank huzz598
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IANNIS K, General Manager at SENTIDO Aegean Pearl, responded to this reviewResponded 5 October 2017

Hello and thank you for staying at Sentido Aegean Pearl and for posting this nice review of our Hotel! We are very happy to hear that you thoroughly enjoyed your holiday stay with us, and that you appreciated and highly rated Aegean Pearl, its location, its rooms and the genuinely friendly and caring approach of our hospitable staff! Should you plan to travel to our lovely island again some time in the future, we will be very happy to welcome you back! With our greetings and best wishes from Rethymno, Crete!

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Reviewed 3 October 2017

Arrived at the hotel,had to wait for room as i have mobility problems and they needed to change our room .I had informed them of this on booking.
The rooms are very clean and well laid out with small fridge for water.ect
We only had B&B but food was good.The staff are all friendly,and willing to help.We only went to the beach once,as although it looks lovely the last part into the water is very pebblely and difficult to get out of the water.for anyone including small children best to carry them.
One thing I thought could be inproved upon is the area around the private pools we looked down on one, not a pretty sight.from our room.
The main pool is very nice with one of the staff at various times of the day checking that you are not bed hogging as he takes towels away from any beds not being used ,what a great idea.
overall the hotel is good but don't think we will be going back,

Room Tip: Don't ask for sea view they have very few
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank sylvia k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IANNIS K, General Manager at SENTIDO Aegean Pearl, responded to this reviewResponded 4 October 2017

Good afternoon, Sylvia, and thank you for staying at Sentido Aegean Pearl and for posting your nice review of our Hotel. We would also want to thank you for your positive comments about the Hotel, its rooms, our high standards of cleanliness, the quality of our breakfast, our main pool area and the genuinely friendly approach of our caring staff. We would also want to thank you four your feedback in relation to our private pool area, also noting that the views of the room can be arranged when you make the booking. Once more, thank you for your custom. With our best wishes from Rethymno, Crete.

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Reviewed 29 September 2017 via mobile

Today is our last day at this great hotel. The rooms are lovely - clean modern and comfortable. The food is really good although mainly buffet style. The hotel is at the end of the beach so it's a 20 minute walk into the old town - but that's fine as it means you have the best of both worlds and don't have the hustle and bustle if you don't want it. The staff really make this hotel as they are really friendly and helpful. Special shout out to Manouloso in the bar and the guy at the hotel beach who look after everyone really well. Would definitely recommend this hotel.

Stayed: September 2017, travelled with friends
Thank LSalkeld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IANNIS K, General Manager at SENTIDO Aegean Pearl, responded to this reviewResponded 4 October 2017

Good afternoon and thank you for choosing Sentido Aegean Pearl and for posting this excellent review of our Hotel! We are very happy to know that you thoroughly enjoyed your stay in Rethymno and that we managed to have such a positive impact on your holiday experience! We are also very glad that you appreciated and enjoyed Aegean Pearl Hotel, its quiet location by the sandy, blue flag beach of Rethymno and within walking distance from the town centre, the quality and range of our buffet food and the genuinely friendly and hospitable approach of our staff! It's been nice to have you as our guests and we hope we will have the opportunity to warmly welcome you back in the future! With our sunny greetings and best wishes from Crete!

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Reviewed 19 September 2017

Just returned from this hotel and have to say how lovely it is. Nice location by the sea and able to walk into lovely rethymnon. It is managed very well and staff are friendly. Breskfast was really good. We will definitely return.

  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank anitaitfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yiannis K, Γενικός Διευθυντής at SENTIDO Aegean Pearl, responded to this reviewResponded 20 September 2017

Good morning and thank you for staying at Sentido Aegean Pearl and for posting this excellent review of our Hotel! We feel great to know that you had a very pleasant stay and that you appreciated and enjoyed the Hotel, its location by the sea and within walking distance from the town centre, the quality of our breakfast and the genuinely friendly and caring approach of our management and staff! Thanks a lot for your custom. We look forward to warmly welcoming you back in the not so distant future. With our sunny greetings and best wishes from Rethymno, Crete!

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