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All reviews per se great hotel executive room lovely pool pool area modern hotel minutes from the airport breakfast buffet our honeymoon five star hotel town centre sun loungers the bus hire car archaeological museum close to the airport yogurt
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Reviewed 11 August 2018

I knew when I booked a week in Crete that I had to keep four people happy and busy and chose the Galaxy based on the strength of the reviews. I was not disappointed. We booked two rooms that were a bit larger than regular hotel rooms and, due to the ample closet space, we could "move in" for the week and felt very settled. The rooms were quiet and very clean. During the course of the week, a light in the bathroom went out that was exchanged immediately when we were away. The gym wasn't spectacular but usable for the treadmills and free weights (they could upgrade the weight machines). The pool was very clean, with pleasant poolside service. Breakfast was absolutely delicious each morning. The waitstaff and reception staff were consistently friendly and helpful.

One reviewer mentioned that he thought it wasn't in a nice area of town, but it was in a very pleasant, quiet area, with small shops and a number of restaurants within easy walking distance. Even though we were there during the high season, we always managed to find a (legal!) parking spot. Greece has a number of empty storefronts, wherever you go, and you can't judge the area based on that. Heraklion city was a 15-minute walk from the hotel. The hotels we saw in the city center weren't nearly as nice as the Galaxy, and it was a relief to leave the busy, crowded and hot city center and enter this calm space a few minutes away. It was perfect for us.

  • Stayed: July 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Unter4Augen2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy_Team, Υπεύθυνος Δημοσίων Σχέσεων at Galaxy Hotel Iraklio, responded to this reviewResponded 14 August 2018

Dear Valued Guest,

Thank you so much for your review!

We’re glad that you enjoyed your stay with us, our professional staff, our accommodation, our breakfast with various of options, our swimming pool and overall hospitality.

Thank you again for recommending us, we would love to have you back with us in another visit!

Sincerely,

Anna Setaki | Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

room big,everything you need in the room including nespresso and capsules and a place to sit and enjoy the coffee.Bathroom good size,filled with everything you need even tootbrush, razor and shaving cream.
Outstanding breakfast and very good service,we ordered scrambled eggs from the waitress without a problem.
Pool great seating area and the most refreshig,clean clear water.
Reception staff helpful,allways politefull and a smile
Distance to main shoping and restuarants 15 minute walk or taxi about 5 euro

Room Tip: Pool view,higher floor
  • Stayed: July 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Rosemary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy_Team, Υπεύθυνος Δημοσίων Σχέσεων at Galaxy Hotel Iraklio, responded to this reviewResponded 8 August 2018

Dear Rosemary,

Thank you very much for taking the time to share this excellent review with us.

We are pleased to read that you had a wonderful stay with us and we are very delighted to also read your kind comments about our breakfast with various of options, our room, our location and overall hospitality.

We hope to have the opportunity to welcome you back in Galaxy Hotel Iraklio offering you another memorable stay.

With respect,

Anna Setaki
Concierge | Economou Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2018

The hotel is located in the heart of the city and offers a maximum deligtfull experiance, you can not simply compare it to any other hotels near by. The rooms are well kept clean and modern. the swimming pool is a small heaven in the hotel and the personal is warm and attentive.The dinning room is spotlessly clean and you can always choose to eat outside and watch the pool.Breakfast was rich and plentifull with exclusive greek tastefull .
. food.Dinner was a feast of high cuzin and a veriaty of dishes

Room Tip: the third floor is quiet
  • Stayed: July 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank salonshafran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy_Team, Υπεύθυνος Δημοσίων Σχέσεων at Galaxy Hotel Iraklio, responded to this reviewResponded 4 August 2018

Dear Valued Guest,

Thank you very much for taking the time to share this excellent review with us.

We are pleased to read that you had a wonderful stay with us and we are very delighted to also read your kind comments about our professional staff , our location , our breakfast with various of options and overall hospitality.

We hope to have the opportunity to welcome you back in Galaxy Hotel Iraklio offering you another memorable stay!

With respect,

Anna Setaki
Concierge | Economou Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2018 via mobile

We arrived and it was Thursday the music was so loud we could not speak and could they just have chosen a better kind some
Laid back kind of music -
Instead of this loud Greek kind. We ordered a carparinjha drink and 2 times
They made it wrong -
And in the end we did not bother to complain again. The room for 3 persons were very very small and the bathroom to. I said it
To the person in charge in the reception next Morning he just said why we did not order two
Rooms ! - I said we are 3 -
To adults with one child ? - he just said everybody is satisfied and everybody love our rooms and we
Could change
Room the day after we would leave ? -
But that is not an offer. In our invoice it actually says that we could change room free of charge if any was available! Furthermore we had dinner in the restaurant and Afterwards
We told the waiter we had a half board but he did not know the meaning about that and became short of head and said we had to go to the reception and talk to them about that. A little irritating when you think everything is ok and don’t want to ruin your evening with diskussion about money .
In the morning at the breakfast the most irritated thing was
That the were so many vaitors and they were all under the highest person of waiters and they all seemed so sad and uncomfortable towards him so nobody was smiling. You had to wait all the time for coffee because they insisted to bring
The coffee .
That’s fine but if you insist on doing so then as a
Customer
You shall not wait for 15
Minutes to have a fresh coffee ! I rather want to get it my self ! - -
So much for 5 stars -
It’s not but they try - I would
Rather say a normal 4
Star

Stayed: July 2018, travelled with family
Thank Marie-Louise L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy_Team, Front Office Manager at Galaxy Hotel Iraklio, responded to this reviewResponded 30 July 2018

Dear Marie-Louise L

Thank you very much for sharing your experience with us. It rarely happens to receive reviews from our guests stating that they have not been delivered the excellent services that Galaxy Hotel Iraklion is very proud of. The entire Galaxy team constantly aims to make our guests stays memorable and we are extremely sorry that you felt treated differently.

A guest in Galaxy hotel can enjoy a memorable stay weather travelling for leisure or business. Our guests have the option of a modern superior room, or a comfortable and spacious family room with interconnecting door, or a luxury executive room or an executive suite. I am sorry that those rooms were not available to you during your stay as the hotel was highly occupied. However, I would like to mention to you that the room was booked it was actually the room that was offered.

Dear valued guest, your insightful comments are very important to us, as they strengthen our determination for constant improvement. Considering the last comments of our guests regarding the noise that comes out of live music around the pool, I am happy to announce that we will not host such events any more.

Let me take the opportunity to thank you once again for choosing Galaxy Hotel Iraklion for your recent stay and we hope to welcoming you in our hotel in the future offering you the excellent services that we are very know of.

Valantis Trevlakis
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2018 via mobile

Friendly relaxed very helpful staff. Only wish we were staying longer to utilise all the facilities. We were basic so room was compact. Breakfast to die for buffet fit for a king.We found parking a problem arriving very late. Don't know if it's a regular issue.

Stayed: July 2018, travelled with family
Thank paultgrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy_Team, Υπεύθυνος Δημοσίων Σχέσεων at Galaxy Hotel Iraklio, responded to this reviewResponded 28 July 2018

Dear Valued Guest,

Thank you very much for taking the time to share this excellent review with us.

We are pleased to read that you had a wonderful stay with us and we are very delighted to also read your kind comments about our professional staff, our accomodation and overall hospitality.

We hope to have the opportunity to welcome you back in Galaxy Hotel Iraklio offering you another memorable stay.

With respect,

Anna Tsela
Concierge | Economou Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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