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“Loved but...”
Review of Elounda Bay Palace

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Elounda Bay Palace
Ranked #16 of 35 Hotels in Elounda
Certificate of Excellence
Reviewed 16 July 2017

Just came back from holiday in this beautiful resort. Overall we had a great experience with few comments.
Pros:
1. Check in and check out smooth and easy.
2. Excellent breakfast.
3. Excellent evening meals at the main restaurant.
4. Beautiful beach with crystal clear water.
5. Overall very friendly staff special thanks for the welcoming lady at the main restaurant and the two waitresses at the beach restaurant all were great. ( sorry I cannot recall the names).
6. The beach restaurant is perfect for lunch; do not miss there tapas fantastic. The Cretan restaurant is superb with excellent friendly staff do not miss their moussaka.
7. 3 nice tennis courts that we used every morning.
8. Do not miss staying at the beach bar the evening time, just great with nice music and beautiful sea breeze.

Cons:
1. Yes it is a beautiful resort but similar to so many resorts around the world with no special taste of Greece.

2. The main problem in this resort is that you are obliged to reserve the room with half board option so you do not have the freedom to have your evening meals at Elounda or Agios Nicoulaos were you can have a more authentic Greek experience.

3. The food at the fish restaurant,the only a la carte that we tried is rediclisouly overpriced with small portions although the ambiance is great.

4. The main pool , the rooms and the Gym are very modest for this type of resorts and this amount of money we paid with a maximum and being generous a 4 stars.

5. A bit far from town, I do not think it is walkable specially in hot weather. Either a bus or taxi with 6 euros to Elounda and 14 euros to Agios one way but there you will feel the real Greece.
Will I return? Yes if I do not obliged for the half board option.

Room Tip: Sea view room the view is worth the money.
  • Stayed: June 2017, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank ahmed s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementCrete, Quality Assurance at Elounda Bay Palace, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your holiday experience at the Elounda Bay Palace. We are delighted to read that you overall enjoyed your stay with us. Elounda Bay Palace which with its sister hotel Elounda Beach, are set in a 1000m coastline of Mirabello Bay offering amazing views of the sea, waterfront accommodation and venues with the ideal, relaxing environment where our guests enjoy spending their time. The wonderful buffet and the choice of dining, where chefs cook freshly dishes on show for our guests, is one of the highlights of the holiday experience with the loyal, friendly and hospitable staff that make the ambience of the Elounda Bay Palace unique. For guests who do not prefer the buffet option for dinner, we offer 25 € per adult and 15 € per child to dine in any of the 6 a la carte restaurants in the complex. The prices at our a la carte restaurants and bars are very competitive to the other 5 star hotels in the area but you cannot compare the setting or service of a 5 star hotel with prices of a local supermarket or taverna. We do hope you will consider returning again in the near future, where we can assure an unprecedented level of personal service.

Kind regards,
Marianna Kafetzaki
Quality Assurance

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23 - 27 of 710 reviews

Reviewed 14 July 2017

The Elounda Bay Palace is good hotel with wonderfull views and within easy walking distance of the lovely resort of Elounda.
The hotel claims to be five star and certainly if you stay in high priced end rooms it very likely is,but if your stay in one of the rooms normally allocated to clients of Jet2 you will find your room very much 3 star.
The staff though are certainly five star,every one was friendly and helpful,the food was adequate and plentiful but the buffet area is quiet small and is a bit cramped at peak times

Room Tip: Higher floor rooms have the better views, the mountain view rooms can become very hot in the afterno...
  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
Thank teddey26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementCrete, Quality Assurance at Elounda Bay Palace, responded to this reviewResponded 27 July 2017

Thank you for your review and we are delighted to learn that you enjoyed your stay at our resort. Our accommodation types vary in size and facilities with over 20 different types of room. The wide variation of accommodation is one of the strong points of the hotel, to be able to accommodate our guests in the kind of room that they require and fulfill even the most special requests. The staff will really appreciate that their efforts enhanced your overall holiday experience and we shall look forward to welcoming you back to the Elounda Bay Palace for a future stay.

Kind regards,
Marianna Kafetzaki
Quality Assurance

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Reviewed 11 July 2017

After an initial issue with not having a safe in our room we were moved and all was well. The staff who dealt with the situation were very courteous and polite, but sometimes you just have to stand your ground rather than wait for tomorrow! Renate at Guest Relations was a real star the day my husband was unwell and looked after us in avery caring but professional manner. Staff at the breakfast buffet seated us promptly every morning and there was an excellent choice of buffet food and at the cooking stations. All staff throughout the hotel that we met, including Anna and Iounna at the Sail In Bar were very happy and obliging and delighted to look after us - nothing was too much trouble. Yiannis on the Beach Staff is a gem and organised pool side beds for us and gave us some great recommendations for eating locally. Well worth a visit for a really well located hotel in Elounda. 20 minutes walk takes you into the village should you wish to venture out

Stayed: July 2017
Thank Kayem01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementCrete, Quality Assurance at Elounda Bay Palace, responded to this reviewResponded 27 July 2017

Thank you for the kind comments about your experience of the hospitality that we provide at the Elounda Bay Palace hotel. We are pleased that you enjoyed your stay with us. It is rewarding for our staff to read that their efforts went a long way to enhancing your holiday. We have passed on your comments to them. It is our aim here at the Elounda Beach to extend our Cretan hospitality to our guest so ensuring they leave the hotel with their sights on when they can return. We would look forward to welcoming you for a future stay at the Elounda Bay Palace.

Kind regards,
Marianna Kafetzaki
Quality Assurance

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Reviewed 3 July 2017 via mobile

The Hotel is located in a beautiful landscaped park overseeing the Mediterranean. Superb little beaches and nice scenery. The rooms are a little outdated and would require refurbishment But the service is Great and the staff very kind. I enjoyed practicing yoga early morning by the pier. Very peaceful and serene environment.

Stayed: June 2017, travelled on business
Thank mikadab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementCrete, Quality Assurance at Elounda Bay Palace, responded to this reviewResponded 11 July 2017

Thank you for the kind comments about your experience of the hospitality that we provide at the Elounda Bay Palace hotel. We are pleased that you enjoyed your stay and you found our staff attentive. We would look forward to having the opportunity of welcoming you back in the near future, for another relaxing stay here with us.

Kind regards,
Marianna Kafetzaki
Quality Assurance

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2017 via mobile

We visit elounda bay palace on 20/6
With all our family (13 people),
the stuff was lovely and very helpful, everything that we needed done almost immediately.
The food was delicious especially the breakfast one.

private beach!!! with all the facilities...

5 restaurants inside the hotel very tasty but not cheap at all, need to take under consideration

salt pool and inside pool - great pools

The rooms were clean and comfortable

cons : Crickets will drive you Crazy!!!
very noisy all day long

Stayed: June 2017, travelled with family
Thank Harel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementCrete, Quality Assurance at Elounda Bay Palace, responded to this reviewResponded 11 July 2017

We wish to thank you for posting a review of your stay on Trip Advisor. You are one of the growing number of people who are looking for just what we provide here at the Elounda Bay Palace. We take the stress out of life and let you relax in a friendly atmosphere where our experienced staff is on hand to take care of your every whim. The hotel has so many options for different activities and sports that it is a popular hotel with families as well as couples. There is something for everyone here. We do hope that you will come back to the Elounda Bay Palace to enjoy our Cretan hospitality again in the near future.

Kind regards,
Marianna Kafetzaki
Quality Assurance

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Elounda Bay Palace

Address: Elounda, Crete 720 53, Greece
Region: Greece > Crete > Lasithi Prefecture > Elounda
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Elounda
#9 Family Hotel in Elounda
#10 On the Beach Hotel in Elounda
#11 Luxury Hotel in Elounda
#12 Romantic Hotel in Elounda
Price Range: €160 - €608 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Elounda Bay Palace 5*
Number of rooms: 244
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Also Known As:
Elounda Bay Palace Hotel Elounda
Bay Palace Hotel Elounda
Elounda Bay Palace Crete

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