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Mitsis Laguna Resort & Spa
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Reviews (2,276)
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18 - 23 of 2,276 reviews
Reviewed 2 February 2018 via mobile

We booked this hotel as we are Mitsis friends club members & wanted to try a new hotel. Prior to our stay, I emailed the hotel & requested a nice room as it was our wedding anniversary / birthday trip. Arrived mid afternoon, to find that we had been allocated a room directly opposite the children's playground! Right at the end of the complex, next to a road...hardly romantic! Having had a bad experience at another Mitsis hotel with regard to changing the room, we decided to just stay put as we factored we wouldn't be in the room that much anyway! The room was ok - the furnishings are a bit tacky tbh. We also noted marks on the front door which looked like someone at some point, had tried to break into this room (see photo) Given the proximity to the road, I would not be surprised by this, which is disappointing for a 5 star complex.
In order to keep this review brief, I will highlight my other issues with this hotel!
The food in the main restaurant is poor by Mitsis standards - lukewarm most of the time & terrible choices. On our last night, none of us (4 people) could find anything we liked, and we are not fussy! On a positive, the wine was always chilled!
The booking procedure for the themed restaurants is chaotic to say the least! Even if you pre-book, you have to queue! Very silly and not an effective use of time. AVOID the Cretan restaurant....the food was terrible!! I mean, really really poor. Not authentic whatsoever and very greasy. None of us finished any of the courses. The Italian was better and the food was quite tasty, although nothing special.
The hotel & grounds are quite pretty with the lagoon and several pools. The beach is close by but narrow. There are some shops in the hotel which were good and plenty of stock. Bar areas were ok, although nowhere near enough chairs, particularly at the bar on the lower ground floor opposite the restaurant. People were sat at the travel agents desks and on the floor....not a good look!
What we found really disappointing at the Laguna, were the staff. Having stayed at several Mitsis hotels before, all of the staff & management we have come into contact with, have been friendly, polite, helpful and looked like they were enjoying their work. Unfortunately the same cannot be said at the Laguna! The staff were quite blunt at times and even rude on occasion, particularly in the restaurant. My mother was choking one evening & asked for a glass of water, only to be told that service had stopped!! Not good! The hotel manager was barely visible and there was no managers cocktail party, which we have enjoyed at all our other Mitsis holidays. The bar staff weren't overly friendly and didn't try to make people feel comfortable. They also made no attempts to calm things down, when certain groups got too rowdy!
Overall, this was an 'ok' holiday, not a great holiday and that's really disappointing for a 5 star hotel. We Would not stay at this Mitsis hotel again.

Stayed: October 2017, travelled with family
3  Thank Meet-the-Furkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael M, General Manager at Mitsis Laguna Resort & Spa, responded to this reviewResponded 11 March 2018

Dear Meet-the-Furkids,

My sincere thanks for taking the time to give us your feedback.

I would like to introduce my self as the new General Manager of the Laguna Resort and Spa and have only been on site for the last 3 days.

Your comments have be seriously addressed but the team and we have already discussed ways to expedite the speed of service at your restaurants whilst at the same we are in the process of revising the menus in all areas.

Once i again i thank you for your positive contribution because it is comments like yours that can enables us to improve our future services.

Warm regards

Michael S Metaxas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018 via mobile

Extremely disappointing our experience of the Mitsis Laguna hotel and spa was terrible.
A large party of 16 & kids booked for a 50th birthday the facilities are not 5* would not recommend this HOTEL!!

Stayed: October 2017, travelled with family
29  Thank Claire H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olga K, Υπεύθυνος Σχέσεων με Πελάτες at Mitsis Laguna Resort & Spa, responded to this reviewResponded 22 February 2018

Dear Claire Hall,

We would like to thank you for choosing Mitsis Laguna Resort & Spa for your holidays!
We always take every guest's review under consideration in order to keep on improving our facilities and services, to offer a great quality and make your stay unforgettable.
We hope to welcome you back and have the chance to change your thoughts about the services provided in our resort.

Kind Regards,
Mitsis Laguna Resort & Spa Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2017 via mobile

Really enjoyed our stay, everything was great! The service and staff are excellent. I would like to say a big thank you to all the personnel who made our holidays unforgettable and stress-free. It’s really you guys who make everything possible in here! Food at the restaurants is amazing (Cretan tavern and Italian are the best). Rooms are spacious and always clean! Would love to return!!!

Stayed: August 2017, travelled with family
3  Thank LauraCopenhagener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olga K, Front Office Manager at Mitsis Laguna Resort & Spa, responded to this reviewResponded 3 January 2018

Dear LauraCopenagener,

Thank you for staying at Mitsis Laguna Resort & Spa and for posting your comment on Trip Advisor.
We are glad to know that you enjoyed your stay and spent unforgettable holidays with us .
We will be glad to welcome you again in the near future.

Best regards,
Mitsis Laguna Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
11
Reviewed 19 December 2017

We had a fab week at the end of October and were really lucky with the weather. The hotel is great and spotlessly clean, good amenities and the staff were a credit, excellent service, especially in the champagne bar. If I had one criticism it was plenty of pools but one could have been a quiet one for adults only. I love children but when you just want to chill and children are jumping in and screaming it can be a bit frustrating but didn't spoil our time there. Restaurants were all good as was the standard of the food and would definitely return.

Stayed: October 2017, travelled with friends
Review collected in partnership with this hotel
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olga K, Front Office Manager at Mitsis Laguna Resort & Spa, responded to this reviewResponded 3 January 2018

Dear Guest,

Thank you for staying at Mitsis Laguna Resort & Spa and for posting your comment on Trip Advisor.
We are glad to know that you had a fabulous week with us and that our services and facilities met your expectations.
your feedback is taken in consideration in order to improve our services.

We hope to welcome you again in our hotel.

Best regards,
Mitsis Laguna Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2017 via mobile

We spent a wonderful and unforgettable week in Mitsis Laguna resort hotel with all our family
The rooms were perfect, small presents at our arrival, this is highly appreciated.
Batrooms are tidy and towels were changed several times a day, which is appreciated as well.
Personal is helpful and discreet, although always present to remind undelicate people to respect the internal rules (dress code, etc.). Highly appreciated!
Special mention to the Maitre D’, and all his team: always present to help and find solutions!
No queues at the main restaurant, which shows a good management.
Some delays for the theme restaurants, which is understandable due to the size.
Food quality: fresh and tasty and I do not think it is possible to taste every dish in one week of constant presence as all these were various.

I did not cover all the aspects of this hotel, but be sure all your requests will be fulfilled!
To be highly and heartly recommended!!!



Stayed: August 2017, travelled with family
4  Thank ericpT2008NL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olga K, Υπεύθυνος Σχέσεων με Πελάτες at Mitsis Laguna Resort & Spa, responded to this reviewResponded 5 December 2017

Dear ericpT2008NL,

Thank you for staying at Mitsis Laguna Resort & Spa and for posting your comment on Trip Advisor.
We are glad to know that you had a fabulous stay with us and that our services and facilities met your expectations.
We hope to welcome you again in the near future.

Best regards,
Laguna Resort & Spa team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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