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Mitsis Laguna Resort & Spa
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Reviews (2,279)
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1,432
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254 - 259 of 2,279 reviews
Reviewed 16 April 2017 via mobile

Just got back from a fantastic fortnight at the Mitsis Laguna. First impressions are very good - spotless, bright and modern. Palatial reception area; large well equipped rooms; excellent food (in the five a la carte restaurants and the in buffet); large (but cold in April!) pools; five bars (including the adults only Champagne Bar); animation for all ages; Crepe/Waffles by the main pool (including some made especially for my dairy allergic daughter). But the thing that really makes this hotel exceptional is the staff. Not one grumpy face and everyone so obliging. Special mention for a few really outstanding people - Nikos and Giannis at the main pool bar, Georgious Pep at the Theater (sic!) bar, Georgious (Billy) at the Crepe bar, Olga at Guest Relations (she helped set up some birthday surprises), Hara, Popi and Argiro, in the main restaurant, both Maitre Ds, Nafsiki in the Champagne bar, Vantis in the night bar, and Toto, Alex, Anna and Camillia of the animation team. There are a few very minor niggles but they were always sorted out with professional efficiency and a smile. Overall, I would highly recommended the hotel.

Stayed: April 2017, travelled with family
1  Thank RobBaldy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olga K, Guest Relations Manager at Mitsis Laguna Resort & Spa, responded to this reviewResponded 21 April 2017

Dear RobBaldy,

We'd like to thank you for choosing the Laguna Resort and Spa for your holiday accommodation!

We are really glad to read from your review that you had a fantastic stay, finding the room large and well-equipped, the animation program for all ages, food excellent, staff - professional.

Thank you also for recommending us! We hope to see you again at Laguna Resort and Spa in future.

Kind regards,

Olga Karpizina
Guest Relations


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2017

You will not be disappointed with this hotel. It is truly fabulous and the entire team -- from Front Desk to Restaurant Staff to Activities Team -- work tirelessly to allow you to focus on one thing: having fun. We took full advantage of all the activities that were offered throughout the day and both children and adults had a wonderful time. Kudos to the Activities Team (especially Alex) for all their efforts, games and fun. The restaurant team cannot be criticized for anything. They work hard to make sure you enjoy your meals...be it in the main dining hall to one of the specialty restaurants. The bar staff in and around the pools will fix anything you'd like to drink...always with a smile. The rooms are tasteful and comfortable...housekeeping stays on top of all your needs and the rooms are cleaned and minibars restocked like clockwork. Overall, an extremely pleasant and dedicated hotel team that bend over backwards to allow you to enjoy your holiday. Highly recommended!

Room Tip: Consider a family bungalow if you have two or more children. The extra room will be appreciated.
  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Service
Thank MVH071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olga K, Guest Relations Manager at Mitsis Laguna Resort & Spa, responded to this reviewResponded 21 April 2017

Dear MVH071,

We'd like to thank you for selecting Laguna Resort and Spa for your holidays and for sharing your valuable opinion.

We are really proud that our service and facilities have been up to your expectations and you highly appreciated the services, provided by our Reception Team, Entertainment Team, Restaurants Team, Bar Team, Housekeeping Team, Minibar Team and by all the staff of Laguna.

Thank you also for recommending us and we invite you again in one of our premises to check again our hospitality.


Best regards,

Olga Karpizina
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2017

very nice hotel with a lot of facilities and very good service. very good restaurants and good food. we want especialy to thank Maria the restaurant booker and Jhony from the sushi restaruant that gave us a very wellcoming and great service. The only thing you have to take in consideration is that you have to wait in line in order to book a place in
!!one of the specialty restarunt but it worth it becuase the food and the service is great

Room Tip: we stayed in a bungalo room with a view to the garden right next to the Italian resturant.. it was a great location and a very good room
  • Stayed: April 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank nomnom2809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olga K, Guest Relations Manager at Mitsis Laguna Resort & Spa, responded to this reviewResponded 21 April 2017

Dear Nomnom2809,

We would like to thank you for staying at Laguna Resort & Spa and for sharing your experience on Trip Advisor.

We are very pleased that you got great holidays, however we will take your comment into our serious consideration. We continue our efforts in order to improve our services based on the suggestions of our guests.

We hope to have the pleasure to welcome you back again at Mitsis Laguna Exclusive Resort & Spa in the nearest future.


Best regards,

Olga Karpizina
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2017 via mobile

What a fabulous hotel.The food is excellent, much better than any all inclusive we have visitedThe hotel staff were friendly.I would like to say thanks to the Pixel Holiday team of photography ,they made us a nice family pictures ,we bout them all,a great quality of picture and a nice memories of our vacation.Thank you !

Stayed: April 2017, travelled with family
Thank Tito K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olga K, Guest Relations Manager at Mitsis Laguna Resort & Spa, responded to this reviewResponded 21 April 2017

Dear Tito K,

Thank you very much for selecting Laguna Resort and Spa and for sharing your valuable opinion.

We are really proud you had a relaxing holiday with us, the facilities of the hotel were at your liking and overall the hotel exceeded your expectations.

It would be a pleasure to welcome you back again at Laguna Resort and Spa in the near future.


Kind regards,

Olga Karpizina
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2017

The best thing of this hotel is the staff. The hotel is excellent but the staff of the hotel is what differ this hotel from other excellent hotels. Always with a smile, always want to help. I felt they really want to make my vist as pleasent as possible

  • Stayed: April 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Itay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olga K, Public Relations Manager at Mitsis Laguna Resort & Spa, responded to this reviewResponded 21 April 2017

Dear Itay K,

Thank you very much for your review on Trip Advisor regarding your stay at Laguna Resort and Spa.

We are very pleased seeing that you enjoyed the holidays with us and that our staff played an important part in making your holidays so special.

We are looking forward to seeing you soon back at Laguna Resort and Spa.


Kind regards,

Olga Karpizina
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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